Top 138 Bilingual customer service associate Jobs in Watertown Ma

Bilingual Outbound Enrollment Specialist
Pomelo Care —Boston, MA
- $21.63 - $26.44 an hour
- Overtime
- Remote
- Spanish
- English
- Children
- Paid parental leave
- Health savings account
6d
Call Center Representative
Waste Connections —Westborough, MA
- $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
Quick Apply
12d
Customer Intake Rep I Norwood MA
Home Care Delivered Inc —Norwood, MA
- $25 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid training
- Health savings account
14h
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE (REQIRED TO WORK WEEKEND)
SHIVA SHIP FOR YOU INC DBA THE UPS STORE —Natick, MA
- $16.50 - $24.00 an hour
- Full-time
- In person
- Spanish
- English
- Cash register
- Health insurance
Quick Apply
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Spanish
- English
- Research
Customer Care Specialist
Vaisala —Boston, MA
- $60,000 - $70,000 a year
- Background check
- Spanish
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Service Representative - Bilingual In Spanish
Cintas —Chelmsford, MA
- $21.05 - $26.54 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- AD&D insurance
Call Center Representative
New England ENT & Facial Plastic Surgery —North Andover, MA
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Urgent Care
- Opportunities for advancement
Quick Apply
Customer Success Specialist
Vaisala —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Paid holidays
- Disability insurance
Bilingual Call Center Representative / Member Liaison
Healthcare Financial, Inc. —Quincy, MA
- $42,000 - $45,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Customer Service Rep
Karpp - Boston —Boston, MA
- $25.19 - $32.07 an hour
- Bilingual
- Background check
- Computer literacy
- Travel reimbursement
- Wellness program
Client Services Representative
Community Teamwork Inc —Lowell, MA
- $22.50 - $25.50 an hour
- Full-time
- Background check
- Residential
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Client Relations Specialist-Bilingual Portuguese/Spanish
Partner Facility Solutions —Braintree, MA
- $50,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
2d
Bilingual Customer Service Specialist
EF (Education First) —Boston, MA
- Overtime
- Spanish
- English
- Office
- Paid holidays
- Disability insurance
12d
Customer Service Rep II-2
NeighborHealth —Revere, MA
- Online Application
- Background check
- Spanish
- English
- Opportunities for advancement
Client Support Representative
Merrimack Health —Lawrence, MA
- $17.36 - $26.03 an hour
- Bilingual
- Hospital
- Computer literacy
- Free parking
- Paid time off

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Bilingual Outbound Enrollment Specialist

Pomelo Care -
Boston, MA

Apply Now

Job Details

$21.63 - $26.44 an hour
6 days ago

Benefits

Paid parental leave
Health savings account
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance

Qualifications

Spanish
English

Full Job Description

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role:

Your North Star: Enroll patients as a frontline ambassador.

As an Outbound Enrollment Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.

What you'll do:

Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
Achieve member enrollment goals as driven by company KPIs.
Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
Document all interactions and maintain timely, accurate records of patient outreach activities.
Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
Work with families to schedule appointments and follow-up care as needed.
Participate in training and development opportunities to stay current on healthcare trends and regulations.
Manage inbound calls from potential patients.

Who you are:

Ability to work Monday-Friday, 8:30am - 5:00pm CT
Fluent in Spanish and English
Strong, empathetic communication skills.
Motivated by goals, metrics, and monthly bonus program.
Passionate about changing the current landscape of healthcare.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Willing to work occasional overtime hours.
Are internet-connected, able to work remotely.

Bonus points if you have any of the following:

Experience working in a fast-paced and dynamic startup environment.
Experience in outreach enrollments and prospecting.
Ability to scope and tackle ambiguous problems.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

Comprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility (within the US)

Compensation:

The expected hourly rate for this role is $21.63-$26.44, with an estimated annualized base of $45,000-$55,000 depending on the hours worked. This role is also eligible for a monthly performance bonus, and equity, giving you an ownership stake in Pomelo's mission. Bonus amounts are variable and based on performance against targets.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Apply Now

Refine Your Search

bilingual customer service associate jobs in watertown ma

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