Top 16 Senior customer service representative Jobs in Waukegan, Il

Senior Specialist, Customer Account
AbbVie —North Chicago, IL
- $75,000 - $142,500 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
7d
Customer Care Associate II (USABlueBook) - Waukegan, IL
HD Supply —Waukegan, IL
- $19.62 - $23.65 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Research
- Commuter assistance
- AD&D insurance
Customer Care Associate II - FM
HD Supply —Waukegan, IL
- $19.62 - $23.65 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Outlook
- Commuter assistance
- AD&D insurance
Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm
HD Supply —Waukegan, IL
- $17.93 - $21.49 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Commuter assistance
- AD&D insurance
13d
Sr. Customer Care Coordinator - OnSite
Overture Promotions —Waukegan, IL
- $21 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
Senior Manager, Customer Experience
Follett Content Solutions LLC —McHenry, IL
- $115,000 - $130,000 a year
- Email
- Office
- 8 years
- Analysis skills
Quick Apply
1d
Senior Customer Operations Manager
Uline —Kenosha, WI
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Health insurance
8d
Senior Client Services Manager
Gallagher Bassett —Rolling Meadows, IL
- $74,000 - $124,500 a year
- Remote
- 5 years
- Bachelor's degree
- Mentoring
7d
Senior Customer Operations Specialist
Viant Medical —Wheeling, IL
- $70,000 - $82,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Sr Coordinator, Sales Support & Operations
Ameritas —Schaumburg, IL
- $21.53 - $34.45 an hour
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Sr. Customer Service Rep
INDIANA MILLS & MANUFACTURING INC —Antioch, IL
- Full-time
- Spanish
- Oracle
- Microsoft Outlook
Quick Apply
2d
Senior Service Manager
PALFINGER —Schaumburg, IL
- $100,000 - $150,000 a year
- 8 years
- Bachelor's degree
- Travel
- Wellness program
- AD&D insurance
5d
Sr. Technical Services Representative
LATICRETE International, Inc. —Buffalo Grove, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
5d
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Mount Prospect, IL
- $157,700 - $236,525 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave

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Senior Specialist, Customer Account

AbbVie -
North Chicago, IL

Apply Now

Job Details

Full-time
$75,000 - $142,500 a year
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Defect resolution root cause analysis
Customer returns handling
Pharmaceutical regulatory compliance
SAP
Customer satisfaction tracking
GMP
Risk analysis
Customer relationship management
Leading team collaboration initiatives
SharePoint
Meeting facilitation
Pivot tables
Productivity software
Root cause analysis
FDA regulations
Data analysis software

Full Job Description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Customer Service Specialist is responsible for supporting domestic top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of domestic pharma sales. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers.

Timely research & resolution for customer inquiries related to shipping, pricing discrepancies, product returns, & credit processing. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of goods.

This role drives collaboration with business partners throughout the organization to ensure customer loyalty. This includes achievement of the company’s sales / revenue objectives measured by customer scorecards. Performance measurement must reflect the highest level of operational effectiveness & deliver exceptional customer service.

Responsibilities

Ownership of high-profile customer orders, including order entry, order status, document creation, order release tracking through order validations, suspicious order monitoring, IDOC error resolution, shipment tracking, sales recognition, document management, and reporting for various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, and clinical trials. Research/resolve shipping, ASN/DSCSA and billing discrepancies from initial inquiry to resolution

Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, sales recognition, document management, and reporting for various, donation orders, product requisitions, PAF emergency orders, product replacement
Service to AbbVie National Wholesale Directors, Executives & OTC Leadership, AbbVie vendor’s, wholesale/retail customers, sales force, health care providers, government, hospitals, and institutions
Design and generate standard/ad Hoc reports for tracking, monitoring, and analyzing data
Process returns according to Terms and Conditions
Drive AbbVie project initiatives and deliverables to timeline/budget including customer/product divesture requirements, discontinued products, new product launches and other projects assigned
Review and approve On-line Resource manual, Customer Relations Digest
Drive Continuous Improvement:
- Analyze top tier customer Scorecard requirements to measure AbbVie service levels. Report progress/performance to internal stakeholders and upper management
- Monitor and measure Key Performance Indicators to ensure service level goals meet/exceed expectations.
- Identify and initiate change of process improvements where applicable for superior customer service including new customer requirements
Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real
- Complete/apply all quality, regulatory safety, and compliance training
- Fulfill audit documentation requirements for internal Quality, external regulatory agencies and/or customer
- Provide timely and accurate documentation for Legal requests in response to litigation

Qualifications

The role requires a bachelor's degree, preferably in business or minimum of 3-5 years customer service-related experience
Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application
Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system
Lead, facilitate and present meetings
Ability to interact with all levels of personnel, customers, and vendor accountability aligned to AbbVie business process
Analytical and problem-solving skills, and proven ability to conduct a root cause analysis. Able to think analytically and strategically to customer experience and revenue, with the ability to make decisions within the scope of responsibility
Ability to multitask, prioritize work, effective time management and organizational skills, with a highly proficient level of accuracy
Ability to work independently and in a team environment
Manage multiple projects, lead meetings, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables
Retain and apply business knowledge to be resourceful for efficiency aligned with operating procedures

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Apply Now

Refine Your Search

senior customer service representative jobs in waukegan, il

Senior Specialist, Customer Account

Customer Care Associate II (USABlueBook) - Waukegan, IL

Customer Care Associate II - FM

Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm

Sr. Customer Care Coordinator - OnSite

Manager, Customer Care

Senior Manager, Customer Experience

Senior Customer Operations Manager

Senior Client Services Manager

Senior Customer Operations Specialist

Sr Coordinator, Sales Support & Operations

Sr. Customer Service Rep

Senior Service Manager

Sr. Technical Services Representative

Senior Director, Global Head of Client Services - Clinical Trials Division

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