Top 13 Help desk technician Jobs in Waunakee, Wi

Help Desk Support Technician
MSA Professional Services, Inc. —Baraboo, WI
- $21 - $34 an hour
- Full-time
- Hybrid work
- Computer Science
- No experience needed
- Research
- Paid parental leave
- Paid holidays
1d
Residential HVAC Service Manager
Carew Heating & A/C —Madison, WI
- $80,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Sun Prairie, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
Service Technician, HVAC Repair
Sears Home Services —McFarland, WI
- $22 - $40 an hour
- Full-time
- Background check
- Sales
- Pass drug screening
- Fuel card
- Health insurance
Quick Apply
AV Systems Installation Support Technician
Promega —Madison, WI
- Temporary
- Mid-level
- High school diploma or GED
- Driver's License
8d
Maintenance Technician Full Ti-105010
ESA Management, LLC —Madison, WI
- $22 an hour
- Basic math
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Maintenance
Extended Stay America —Madison, WI
- $21 - $22 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply

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Desktop Support
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Service Desk Technician
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help desk technician jobs near waunakee, wi

Help Desk Support Technician

MSA Professional Services, Inc. -
Baraboo, WI

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Job Details

Full-time
$21 - $34 an hour
1 day ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Flextime
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

High school diploma or GED

Full Job Description

Overview:

We’re seeking a Help Desk Support Technician to be the first point of contact for employees seeking technical assistance. This role requires a caring, approachable, and empathetic individual with a wide range of technical knowledge to troubleshoot and resolve computer and network issues. You’ll play a key role in supporting our team, keeping technology running smoothly, and ensuring colleagues feel supported and empowered.

This role is required to be onsite at the Baraboo WI office.

Who we are:

For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 550 employee owners across the U.S.

Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing — and we take pride in seeing our work come to life.

At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career. That’s why we offer:

Employee Ownership = True Investment: MSA is a 100% employee-owned firm. That means when you join our team, you’re not just doing a job — you’re building your legacy and sharing in the success of the firm.
A Culture of Mentorship and Collaboration: Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.
A flex time program that empowers you to manage your schedule — because life doesn’t always fit inside 9 to 5
A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being.

Responsibilities:

What you will do:

Provide first-line technical support to employees across the company.
Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day).
Troubleshoot and resolve hardware, software, and network issues.
Build, configure, and deploy PCs and tablets.
Maintain and update the IT Asset Inventory system, including annual check-ins with staff.
Verify software requests for licensing and compliance.
Research, test, and evaluate technology requests and new solutions.
Collaborate with vendors and escalate issues when necessary.
Document issues, solutions, and patterns to improve IT processes.
Provide occasional on-site support at other company offices.

Qualifications:

What you bring:

Education:
- High School Diploma or GED required.
- Pursuing a degree in Computer/Information Science preferred.
Experience:
- No prior experience required – we’ll provide training!
Skills & Knowledge:
- Strong understanding of operating systems, networks, and troubleshooting.
- Familiarity with Windows and Microsoft Office/365.
- Knowledge of firewalls, routers, and system builds (SCCM experience a plus).
- Excellent communication and active listening skills.
- Patience, empathy, and professionalism in handling support requests.
- Detail-oriented and organized, with strong problem-solving abilities.
- Ability to lift up to 25 pounds occasionally.
The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
We've Got Your Back: Enjoy support when you need it and independence when you don't. We are 400+ strong, working as one cohesive team.
Passion & Purpose: We're passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
Pay & Perks: Competitive pay and unique perks that make MSA stand out.
Communities of Practice: Our think tanks and idea generators—regular collaboration and learning opportunities.
Work-Life Integration: Life doesn't stop when work begins. We support your professional and personal balance.
Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

The hourly wage for this position ranges from $21 to $34 an hour commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.

Best-in-Industry Benefits - Eligible employees enjoy:

Quality Insurance Options: Medical, dental, and vision coverage for you and your family
Paid Time Off: Minimum of 17 days in the first year for full-time employees
Paid Holidays: 8 holidays per year
Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
401k Retirement Savings Plan: Generous employer match, immediately 100% vested
Short Term Incentive (STIP) bonus

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]

Equal Employment Opportunity/Affirmative Action Employer

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Refine Your Search

help desk technician jobs in waunakee, wi

Help Desk Support Technician

Residential HVAC Service Manager

Now Hiring IT and Telecom Field Technicians

Customer Support Technician

Field Technician

Service Technician, HVAC Repair

AV Systems Installation Support Technician

Maintenance Technician Full Ti-105010

Maintenance

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