Top 4 Desktop support technician Jobs in Wausau, Wi

Help Desk
The Dirks Group —Wausau, WI
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
1d
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Wausau, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Associate's degree
- Health savings account
- On-the-job training
Quick Apply
7d
Ag Equipment Mechanic
Swiderski Equipment —Wausau, WI
- Extended hours
- Clean driving record
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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5d

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Help Desk

The Dirks Group -
Wausau, WI

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Endpoint Security
Customer communication
Windows
Microsoft Office
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
macOS
IP networking
Desktop administration
Technical Proficiency
Active Directory management

Full Job Description

JOB SUMMARY

Work Location: Onsite – Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.

You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions—not overly technical explanations.

ESSENTIAL FUNCTIONS

Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact

Provide remote and occasional onsite support for end users and business systems
Diagnose and resolve technical issues related to desktops, networks, and applications
Accurately document all work performed within PSA and RMM systems
Escalate complex issues appropriately and collaborate with team members
Perform preventative maintenance and assist with installations and deployments
Maintain a high level of customer satisfaction through clear communication and timely resolution

GENERAL EXPECTATIONS

Build and maintain strong client relationships through exceptional service
Represent the company professionally in all interactions

PROFESSIONAL DEVELOPMENT

Participate in ongoing training and certification programs
Continuously develop technical and customer service skills
Engage in team and company-sponsored activities

CORE VALUES & COMPETENCIES

We expect all team members to demonstrate:

Integrity and professionalism in all interactions
Strong communication and active listening skills
Ability to manage multiple priorities in a fast-paced environment
Effective problem-solving and troubleshooting skills
Team collaboration and accountability
Commitment to continuous learning and improvement

REQUIRED QUALIFICATIONS

Education

Associate degree in IT or related field, or equivalent experience

Technical Skills

Support experience with Windows and macOS
Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
Basic understanding of Windows Server environments
Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills

Strong written and verbal communication
Self-motivated and able to work independently
Ability to manage time and prioritize effectively
Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS

First 30 Days – Foundation

Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
Learn The Dirks Group’s processes, standards, and client environments
Begin handling basic service tickets with team support
Demonstrate professional, solution-focused communication with clients

60 Days – Contribution

Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
Maintain accurate, thorough ticket documentation
Effectively manage ticket queue while meeting response and resolution expectations
Begin consistently contributing to team utilization goals

90 Days – Ownership & Performance

Independently manage a full workload of service tickets with minimal supervision
Maintain utilization of 75% or higher
Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
Prioritize work effectively based on urgency and business impact
Demonstrate strong troubleshooting across diverse client environments
Proactively identify recurring issues and suggest improvements

Quick Apply

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desktop support technician jobs in wausau, wi

Help Desk

IT Support Desk Technician II

Ag Equipment Mechanic

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