Top 644 Manager, rsr Jobs in Wausau, Wi

Customer Service Supervisor
Church Mutual Insurance, S.I. —Merrill, WI
- $72,300 - $108,500 a year
- 5 years
- Research
- Mid-level
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23h
Account Manager (Southern Wisconsin)
NXC Imaging —Wisconsin
- $40,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
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12d
Manufacturing Project Manager
Talnt —Rothschild, WI
- $90,000 - $120,000 a year
- Full-time
- Engineering
- ERP systems
- Mid-level
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Audit Manager / Staff Auditor
Vibotek LLC —Wisconsin
- Full-time
- CPA
- Mid-level
- GAAP
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Audit Manager / Staff Auditor
Vibotek LLC —Wisconsin
- Full-time
- CPA
- Mid-level
- GAAP
Quick Apply
Strategic Sourcing Manager
Talnt —Rothschild, WI
- $85,000 - $125,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
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Project Manager II
S C SWIDERSKI CONSTRUCTION LLC —Mosinee, WI
- Full-time
- Construction site
- Engineering
- Mid-level
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7d
Fence Crew Foreman/ Crew Lead
Countryside Fence —Wausau, WI
- $30 - $40 an hour
- Overtime
- Construction site
- Mid-level
- Residential
- 401(k)
- 401(k) matching
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NIGHT LOAD PALLET MANAGER
LEE BEVERAGE OF WISCONSIN LLC —Rothschild, WI
- From $17 an hour
- Full-time
- 18 years or older
- Customer service
- Warehouse
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Gym General Manager
bantr —Rothschild, WI
- $40,000 - $55,000 a year
- Part-time
- Merchandising
- Mid-level
- Mentoring
- Health insurance
- 401(k)
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Maintenance Manager
Lignetics Inc. —Marathon, WI
- $75,000 - $95,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
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3d
Lead Tooling Engineer
Menzner Hardwoods —Marathon, WI
- From $80,000 a year
- Full-time
- AutoCAD
- Pass drug screening
- English
- Paid parental leave
- Health savings account
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2d
ASSISTANT Manager
Gorski's Restaurant —Mosinee, WI
- $17.00 - $22.50 an hour
- Part-time
- Customer service
- Restaurant management
- Mid-level
- Paid time off
- Employee discount
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Account Manager - Industrial
Werner Electric Supply —Wausau, WI
- Hybrid work
- Mid-level
- High school diploma or GED
- Driver's License
- Paid training
- Paid parental leave
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Maintenance Supervisor I/II
Greenheck Group —Schofield, WI
- $85,731 - $117,552 a year
- Full-time
- Mid-level
- Office
- Travel
Store Manager
Trek Bicycle Store —Wausau, WI
- From $48,500 a year
- Full-time
- Sales
- Customer service
- Merchandising
- 401(k)
- Paid time off
Quick Apply
Territory Manager, Interventional Pain - Wisconsin (Madison, Stevens Point, Marshfield)
Avanos Medical —Wisconsin
- $70,000 - $130,000 a year
- Weekends as needed
- Remote
- Marketing
- Hospital
- 5 years
- Health insurance
- 401(k) matching
Maintenance Manager
Gordon Aluminum Industries INC —Schofield, WI
- $85,000 - $145,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
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HRIS Lead
Ontech Talent —Marathon, WI
- From $35 an hour
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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3d
Gym Sales Manager / Head Trainer
bantr —Rothschild, WI
- $40,000 - $55,000 a year
- Part-time
- Merchandising
- Mid-level
- Mentoring
- Health insurance
- 401(k)
Quick Apply

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Customer Service Supervisor

Church Mutual Insurance, S.I. -
Merrill, WI

Quick Apply

Job Details

$72,300 - $108,500 a year
23 hours ago

Qualifications

Optimizing workflow processes
Customer communication
Confidential information handling
Presentations for conferences or internal meetings
Employee relationship building
Research
Property & Casualty License
Change management
Leading team collaboration initiatives
Productivity software
Team motivation (leadership skill)
Cross-functional communication
Property insurance knowledge

Full Job Description

What you'll be doing:
Manage staff within the Service teams to provide superior service, meet the needs of internal and external customers, and attain corporate goals. Develop, understand, and effectively deploy customer service, processing, reporting, and other responsibilities assigned to the team. Collaborate with management across the organization to handle issues, address concerns, and implement efficient workflows and standard processes. Participate in corporate projects and lead department projects as assigned. Determine and manage unit goals and objectives. Supervisory responsibilities to include staffing, training and development, performance management, and workforce planning.

On any given day, you'll:

Evaluate staffing needs, to include interviewing and onboarding for new employees.
Training and development, as well as coaching and motivation for staff.
Performance management, goal setting, employee engagement, and salary administration.
Workforce management to include: evaluate employee needs, including unit equipment, software and space needs, approving time off, overtime usage, and budget recommendations.
Manage staff to develop and foster strong internal working relationships to meet customer needs and attain corporate goals.
Collaborate with internal business partners to effectively resolve issues and address customer concerns by leading efforts to implement efficient workflows and standard processes.
Resolve escalated issues and solve complex problems. Proactively identify potential customer issues and recommend solutions to prevent or minimize impacts.
Understand underwriting, sales, and claims philosophies, processes, and expectations to ensure compliance with sales policies and regulatory requirements, especially efforts to handle customer issues and complaints.
Analyze systems to meet the needs of existing and new customers. Develop options within existing systems and assist in research and projects to add additional systems or technology to expand services and create efficiencies.
Assist in the research, development, and maintenance of business processing procedures. Identify and ensure that appropriate training programs are implemented.
Lead or participate in assigned projects; responsibilities may include researching, developing business requirements, and identifying resources needed.
Develop, refine, and analyze unit and department reporting metrics and develop standards for reporting and distributing results.
Advise and assist in determining annual goals and objectives and ensure they are communicated and achieved by staff.
Identify ways to make processes more efficient and implement necessary changes, within department and across departments, as needed.
Responsible for the development and motivation of assigned employees, and ensuring they have the necessary tools and information.
Conduct coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors
Identify team and individual training needs and develop plans for immediate and long term performance improvements.
Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.
Promote a supportive environment in which employees are encouraged to solve problems and address customer issues.
Ensure the organization's core values are continually reinforced.

Here's what we expect:

Bachelor's degree is required. Equivalent education and/or years of experience with a high school diploma may be considered in lieu of a bachelor's degree.
Obtain and maintain a property and casualty insurance licenses is required. Relevant licenses must be renewed and maintained in accordance with Church Mutual and applicable state requirements.
Minimum five years of insurance-related experience with a property and casualty insurance company is required.
Continuing education in the insurance industry is preferred.
Excellent communication skills, both written and verbal, directed to internal or external sources, and strong listening skills.
Excellent leadership skills to encourage individuals to reach their full potential, meet the needs of customers, and meet established expectations and objectives.
Ability to maintain effective working relationships at all levels and throughout the organization.
Demonstrated skills in relationship building, including the ability to influence others, collaborate, and/or negotiate solutions.
Excellent interpersonal skills necessary to perform in a fast-paced environment, handling multiple priorities, and high-profile customers.
Ability to work independently and make fully evaluated decisions.
Demonstrated desire and commitment to continually learn and strengthen knowledge, accept new challenges, and strive for personal improvement/growth.
Ability to recognize potential improvements (efficiencies) and be a change agent.
Ability to present ideas and information in formal and informal group settings.
Ability to learn and use proprietary software and Microsoft products.
Ability to maintain confidentiality.
Ability to travel, as necessary, with an estimate of one or two trips per year.
Ability to lead a team while communicating effectively internally across a variety of channels utilizing multiple platforms.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
Compensation: 72,300 to 108,500

Quick Apply

Refine Your Search

manager, rsr jobs in wausau, wi

Customer Service Supervisor

Account Manager (Southern Wisconsin)

Manufacturing Project Manager

Audit Manager / Staff Auditor

Audit Manager / Staff Auditor

Strategic Sourcing Manager

Project Manager II

Fence Crew Foreman/ Crew Lead

NIGHT LOAD PALLET MANAGER

Gym General Manager

Maintenance Manager

Lead Tooling Engineer

ASSISTANT Manager

Account Manager - Industrial

Maintenance Supervisor I/II

Store Manager

Territory Manager, Interventional Pain - Wisconsin (Madison, Stevens Point, Marshfield)

Maintenance Manager

HRIS Lead

Gym Sales Manager / Head Trainer

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