Top 1 Social services assistant Jobs in Wausau, Wi

WHEAP/Housing Program assistant
North Central Community Action Program Inc. —Wausau, WI
- $21.32 - $25.00 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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WHEAP/Housing Program assistant
North Central Community Action Program Inc. —Wausau, WI
Perform general office duties (answering the phone, copying, scanning) to support the energy assistance and case management team.
$21.32 - $25.00 an hour
Quick Apply

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WHEAP/Housing Program assistant

North Central Community Action Program Inc.
Wausau, WI

Quick Apply

Job Details

Full-time
$21.32 - $25.00 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)

Qualifications

Filing
Administrative experience
High school diploma or GED
Organizational skills
Office experience

Full Job Description

Overview

We are seeking a dedicated and energetic WHEAP/Housing Program Assistant to join our team and support individuals and families in accessing vital energy and housing assistance programs. This paid position offers an exciting opportunity to make a meaningful impact in Lincoln and Marathon Counties. The ideal candidate will be passionate about social services, possess excellent client communication skills, and thrive in a dynamic environment focused on providing necessary resources to the low-income population.

Responsibilities

Greet and assist clients in person, by phone, or virtually with initial program inquiries
Schedule client appointments and manage the intake calendar for WHEAP and other Housing Programs
Collect, review, and organize required documentation (proof of income, utility bills, household composition, etc.)
Enter and update client information accurately in the WHEAP database/case management system
Prepare application files for review by the WHEAP Coordinator or caseworkers
Answer general questions about program eligibility for WHEAP and Housing Programs, required documents, and application status
Maintain organized paper and electronic filing systems in compliance with confidentiality requirements
Assist with mailing, faxing, or emailing program materials and client notices
Track application status and follow up with clients on missing documentation
Support outreach activities, including distributing flyers, assembling info packets, or staffing community events
Perform general office duties (answering the phone, copying, scanning) to support the energy assistance and case management team
Assist with data compilation for program reporting as needed

Skills

High school diploma or equivalent required; some college coursework in human services or related field a plus
Prior experience in an office, customer service, or administrative support role preferred
Familiarity with WHEAP, LIHEAP, or social services programs a plus, but not required (training provided)
Strong data entry skills and attention to detail
Proficiency with Microsoft Office (Word, Excel, Outlook); ability to learn case management software
Excellent customer service and communication skills, including with clients experiencing financial hardship
Ability to maintain strict confidentiality with sensitive client information
Strong organizational skills and ability to manage multiple tasks under deadlines
Bilingual (Spanish or other languages) a plus, depending on community needs

Join us in this vital role where your dedication can transform lives by providing essential energy and housing support! We are committed to fostering an inclusive environment that values your skills and passion for social service excellence. This is a paid opportunity designed to empower you as you help others achieve stability and independence through comprehensive energy and housing assistance programs.

Pay: $21.32 - $25.00 per hour

Benefits:

403(b)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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WHEAP/Housing Program assistant

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