Top 26 Technical support representative Jobs in Waverly, Ia

Software Support Representative (ACH and Wires)
Jack Henry —Cedar Falls, IA
- Weekends as needed
- Remote
- Research
- Mid-level
- 1 year
Fleet Management & Aftermarket Sales Specialist
MH Equipment Company —Waterloo, IA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Outside Sales Representative – Industrial Woodworking
Express Employment Professionals —Iowa
- $60,000 - $65,000 a year
- 8 hour shift
- Background check
- Up to 50% travel
- Pass drug screening
- Travel reimbursement
- Paid training
Quick Apply
12d
Technical Support Representative III: CRM Synapsys
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Mid-level
- Windows
- SQL
6d
Customer Service Representative
Regal Plastic —Evansdale, IA
- $16 - $19 an hour
- Full-time
- Office
- High school diploma or GED
- Warehouse
- Paid training
- Paid holidays
Quick Apply
Automotive Technical Specialist
Precision of New Hampton —New Hampton, IA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Communication skills
- Profit sharing
- 401(k)
Quick Apply
Inside Sales Representative
Universal Industries, Inc. —Cedar Falls, IA
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9h
Inside Sales Project Manager
Afinitas —New Hampton, IA
- Full-time
- Background check
- Engineering
- ERP systems
Outside Sales Representative
Power Engineering And Mfg Ltd —Waterloo, IA
- $70,000 - $80,000 a year
- Overtime
- Research
- Business development
- Driver's License
- Health insurance
Outside Sales Representative - Carrier Refrigeration
Interstate Companies Inc —Waterloo, IA
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Commercial Territory Sales Manager - Automotive Refinish
PPG —Waterloo, IA
- Full-time
- Marketing
- 5 years
- Driver's License
Quick Apply
Sales Representative
Landus —Greene, IA
- Mid-level
- Ability to lift 50 pounds
- Business development
Quick Apply
Outside Sales Representative
Groundworks Operations, LLC —Cedar Falls, IA
- $200,000 - $600,000 a year
- Full-time
- Customer service
- Travel
- Entry level
- Paid training
- Paid parental leave
Quick Apply
14d
Tax Resolution Sales Representative, David Griggs CPA
David J Griggs, CPA —United States
- $110,000 - $120,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Flexible schedule
Quick Apply
12d

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Software Support Representative (ACH and Wires)

Jack Henry -
Cedar Falls, IA

Apply Now

Job Details

Full-time

Qualifications

Electronic fund transfers
Wire transfer payment processing
Financial services customer support
Bank transfers
Managing clients in a customer support role
Root cause analysis

Full Job Description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Are you experienced in the back-office operations of banking, with a strong understanding of ACH and wire processing? Join our SilverLake ACH/Wire Processing team as a Software Support Specialist and put your expertise to work in a client-facing support role.

In this position, you’ll serve as a frontline resource for financial institutions, providing software support for our SilverLake ACH and wire processing platform. Working within an outbound support center environment, you’ll manage and resolve client cases through a case management system, delivering high-quality support both over the phone and electronically.

Leveraging your hands-on experience with ACH and wire operations, you’ll troubleshoot processing issues, guide clients through system functionality, and ensure timely resolution of critical payment-related inquiries. This is an excellent opportunity to transition your back-office knowledge into a dynamic role where you directly impact client success and operational efficiency.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

Providing level one troubleshooting for JHA Silverlake ACH and wire processing. Accurately assess the customer issue by asking well thought out questions, and carefully listening to the issue, and completely documenting information into the case management system. Monitoring the incoming cases and responding and resolving within standard Service Level Standards.
Researching financial institution issues with the software and identifying and resolving the application and service issues.
Answering any questions regarding the general application.
Escalating issues as needed to a higher level.
May perform other job duties as assigned.

What you’ll need to have:

A minimum of 5 years of experience in a financial institution (bank or credit union), with a strong background in back-office operations and hands-on exposure to ACH and wire processing.
At least 1 year of experience in a professional or corporate customer service environment, with a focus on delivering high-quality client support.
Strong communication skills, with the ability to clearly articulate technical or support-related issues while maintaining a professional, customer-first approach.
Proven problem-solving abilities, including analyzing complex issues, identifying root causes, and implementing effective solutions—often in time-sensitive situations.
Ability to thrive in a fast-paced environment, effectively managing multiple priorities while maintaining a high level of accuracy and attention to detail.
Self-motivated and dependable, with the ability to work both independently and collaboratively within a team-oriented environment.
Flexibility to support business needs, including working evenings, weekends, and participating in an on-call rotation.
Willingness to take part in a rotating on-call schedule (approximately one week every 2–3 months) to ensure continuous client support and service availability.

What would be nice for you to have:

Experience with Jack Henry Silverlake Software.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Apply Now

Refine Your Search

technical support representative jobs in waverly, ia

Software Support Representative (ACH and Wires)

Fleet Management & Aftermarket Sales Specialist

Outside Sales Representative – Industrial Woodworking

Technical Support Representative III: CRM Synapsys

Customer Service Representative

Automotive Technical Specialist

Inside Sales Representative

Inside Sales Project Manager

Outside Sales Representative

Outside Sales Representative - Carrier Refrigeration

Commercial Territory Sales Manager - Automotive Refinish

Sales Representative

Outside Sales Representative

Tax Resolution Sales Representative, David Griggs CPA

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