Top 2527 Customer experience specialist Jobs in Wayne, Nj

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Customer Service Specialist and Logistics Coordinator
ACCI Specialty Materials —Linden, NJ
- Email
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Virtual Meeting Specialist
InComm Conferencing —Glen Rock, NJ
- $20.00 - $20.50 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Office
- Free parking
- Paid training
Quick Apply
1d
Sales Support Specialist
PROMOTION IN MOTION INC —Park Ridge, NJ
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable Specialist
Artistic Tile —Secaucus, NJ
- $28.85 - $33.65 an hour
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Experience Specialist
Tesla —Totowa, NJ
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Seasonal Customer Experience Specialist
Tesla —Totowa, NJ
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Specialist: Seasonal, Part-time
Apple —Wayne, NJ
- $24.50 - $31.83 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Title Specialist II (Manheim)
Cox Automotive —Fairfield, NJ
- $21.83 - $32.79 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid jury duty
- Paid holidays
Accounts Receivable Collections Specialist
Atrium —Paramus, NJ
- $80,000 - $90,000 a year
- Urgently hiring
- Mid-level
- 3 years
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
10d
Laboratory Collection Specialist
Acutis Diagnostics Inc. —Pompton Plains, NJ
- $19 an hour
- Part-time
- Background check
- Customer service
- HIPAA
- Paid time off
Quick Apply
3d
Customer Support Specialist
Roche Bobois —Secaucus, NJ
- $24 an hour
- Full-time
- Office
- In-person
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Client Support Specialist
ADP —Parsippany-Troy Hills, NJ
- $17.02 - $30.14 an hour
- Overtime
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
Customer Experience Specialist, Gallery
Tesla —Paramus, NJ
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Customer Specialist
CarMax —Wayne, NJ
- $20.60 - $30.90 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- High school diploma or GED
- Paid jury duty
- Paid holidays
Document Specialist
Marotta Controls, Inc. —Montville, NJ
- $33 - $36 an hour
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Specialist Cred Reappt Position
St. Joseph's Health —Wayne, NJ
- $23.47 - $39.37 an hour
- Full-time
- Acute care
- Hospital
- Customer service
- 403(b) matching
- Paid holidays
Print Customer Experience Professional
Veritiv —Belleville, NJ
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Client Service Delivery Specialist
SGS —Fairfield, NJ
- $24 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
IT Systems Specialist
QUICK HOLDINGS LLC —Wayne, NJ
- Overtime
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply

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Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

customer experience specialist jobs in wayne, nj

Customer Success Specialist

Customer Service Specialist and Logistics Coordinator

Virtual Meeting Specialist

Sales Support Specialist

Accounts Receivable Specialist

Customer Experience Specialist

Seasonal Customer Experience Specialist

Specialist: Seasonal, Part-time

Title Specialist II (Manheim)

Accounts Receivable Collections Specialist

Laboratory Collection Specialist

Customer Support Specialist

Client Support Specialist

Customer Experience Specialist, Gallery

Customer Specialist

Document Specialist

Specialist Cred Reappt Position

Print Customer Experience Professional

Client Service Delivery Specialist

IT Systems Specialist

I want to receive the latest job alert for customer experience specialist in wayne, nj

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