Top 2393 Senior account director Jobs in Wayne, Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
7d
Regional Director of Operations, Assisted Living (NJ)
Priority Life Care —New Jersey
- From $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Team management
- Continuing education credits
- Health savings account
Quick Apply
3h
Senior Director of Quality Assurance and Food Safety
Star Kay White, Inc. —Congers, NY
- $140,000 - $180,000 a year
- Full-time
- 18 years or older
- Spanish
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Director, Residential Supports
Children's Aid and Family Services, Inc. —Paramus, NJ
- $65,000 - $67,000 a year
- Full-time
- Background check
- Management
- Residential
- Health insurance
- Dental insurance
Quick Apply
Educational Center Director
Mosholu Montefiore Community Center —Queens, NY
- $76,485 - $90,000 a year
- Full-time
- Background check
- Classroom
- 5 years
- 403(b) matching
- Health insurance
Quick Apply
Chinese Bilingual Executive Assistant
Xincon Home-Healthcare Services —New York, NY
- $25 - $27 an hour
- Full-time
- Hybrid work
- Google Workspace
- Customer service
- English
- Health savings account
- Health insurance
Quick Apply
Speech Therapist, Early Intervention
The Arc Of Union County —Mountainside, NJ
- $83.23 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Senior Director Commercial Real Estate
Real Estate Developer —New York, NY
- From $175,000 a year
- Full-time
- Background check
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Sales Manager
Nine Orchard Hotel (MML Hospitality) —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Hotel
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Health and Safety Coordinator
Mosholu Montefiore Community Center —Elmhurst, NY
- $52,000 - $64,000 a year
- Full-time
- Background check
- 5 years
- Word processing
- 403(b) matching
- Health insurance
Quick Apply
Grant Accountant
Mosholu Montefiore Community Center —Bronx, NY
- $60,000 - $62,000 a year
- 8 hour shift
- Background check
- Mid-level
- Office
- 403(b) matching
- Disability insurance
Quick Apply
Grant Accountant Manager
Black Veterans For Social Justice Inc —Brooklyn, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Residence Life
St. Francis College —Brooklyn, NY
- $66,300 a year
- Weekends as needed
- Data analysis skills
- Residential
- Master's degree
- Health savings account
- Health insurance
Quick Apply
9d
Vice President of Operations
Sunrise Support Services —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Background check
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Account Executive - SaaS Startup
Upfluence —New York, NY
- $58,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Workforce Job Developer
Mosholu Montefiore Community Center —Bronx, NY
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Google Workspace
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
7d
AWS Architect & Platform Engineering Lead
Micrologic Associates —Parsippany-Troy Hills, NJ
- $165,000 a year
- Full-time
- 8 years
- Supervising experience
- Continuous improvement
Quick Apply
11d
Pre-K Lead Teacher
Mosholu Montefiore Community Center —Bronx, NY
- $41,000 - $68,652 a year
- Full-time
- Bilingual
- Background check
- Classroom
- 403(b) matching
- Health insurance
Quick Apply
Wellness Director RN
Brookdale Senior Living Inc. —Wayne, NJ
- $100,000 - $120,000 a year
- Full-time
- Nursing
- LVN
- RN License
- Health savings account
- Paid holidays
Quick Apply
11d
Family Worker
Mosholu Montefiore Community Center —Queens, NY
- $37,920 - $45,681 a year
- Full-time
- Background check
- Spanish
- 5 years
- 403(b) matching
- Health insurance
Quick Apply

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senior account director jobs near wayne, nj

Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior account director jobs in wayne, nj

Director of Customer Experience

Regional Director of Operations, Assisted Living (NJ)

Senior Director of Quality Assurance and Food Safety

Director, Residential Supports

Educational Center Director

Chinese Bilingual Executive Assistant

Speech Therapist, Early Intervention

Senior Director Commercial Real Estate

Sales Manager

Health and Safety Coordinator

Grant Accountant

Grant Accountant Manager

Assistant Director of Residence Life

Vice President of Operations

Account Executive - SaaS Startup

Workforce Job Developer

AWS Architect & Platform Engineering Lead

Pre-K Lead Teacher

Wellness Director RN

Family Worker

I want to receive the latest job alert for senior account director in wayne, nj

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