Top 77 Customer service manager Jobs in Webster Groves, Mo

Client Services Supervisor
Delta Dental of Missouri —St. Louis, MO
- $75,500 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Dental insurance
- 401(k)
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EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
Customer Service Manager
State Farm - Ian Minnigerode Agency —St. Louis, MO
- $52,000 - $65,000 a year
- No weekends
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
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11d
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —St. Louis, MO
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
5d
Sr. Director, Client & Delivery Excellence
EVERSANA —Chesterfield, MO
- $152,440 - $206,000 a year
- Full-time
- Remote
- Office
- Bachelor's degree
- Travel
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Customer Care Manager - State Farm Agent Team Member
Ian Minnigerode - State Farm Agent —St. Louis, MO
- $55,000 - $68,500 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
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14d
Customer Operations Manager
Hertz —St. Louis, MO
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
4d
Manager Customer Service
Sensient Technologies Corporation —East Saint Louis, IL
- $120,000 - $130,000 a year
- Marketing
- Mid-level
- Office
Member Services Program Manager
American Optometric Association —St. Louis, MO
- Hybrid work
- Microsoft Outlook
- Office
- Administrative experience
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Automotive Experience Manager
Genesis of St. Charles —Saint Peters, MO
- $3,000 - $5,000 a month
- Full-time
- Dealership
- Mid-level
- Team management
- Health insurance
- Dental insurance
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AVP, Client Success
NFP Corp —Chesterfield, MO
- $124,000 - $178,000 a year
- Full-time
- 8 years
- Analysis skills
- Senior level
- Paid holidays
- Paid time off
14d
Customer Service Manager (Route & Account Management) - Earth City, MO
Canteen —Earth City, MO
- $65,000 - $70,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Microsoft Excel
- Commuter assistance
- Paid parental leave
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Operations Supervisor - Parking Violations Bureau
Hudson and Associates, LLC —St. Louis, MO
- Computer literacy
- Writing skills
- Basic math
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —St. Louis, MO
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
5d
Retail Client Service Manager
Advantage Solutions —St. Louis, MO
- $58,400 - $73,000 a year
- Full-time
- Merchandising
- Mid-level
- Office
12d
Regional AfterSales Manager, Region 22
Porsche Cars North America —St. Louis, MO
- $117,000 - $145,000 a year
- Weekends as needed
- Microsoft Outlook
- Dealership
- Marketing
- Paid holidays
- Disability insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —St. Louis, MO
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
WFM Lead, NA Contact Center
Chubb —O'Fallon, MO
- Full-time
- Microsoft Excel
- 5 years
- Finance
Customer Service Supervisor
Andy's Seasoning Inc —St. Louis, MO
- $55,000 - $75,000 a year
- 7 years
- Inventory management
- Mid-level
Quick Apply
ISO Customer Service Manager
Heniff Transportation Systems, LLC —St. Louis, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Disability insurance

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Client Services Supervisor

Delta Dental of Missouri -
St. Louis, MO

Quick Apply

Job Details

Full-time
$75,500 - $100,000 a year

Benefits

Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Coaching
Health insurance knowledge
Mentoring
Health Insurance License

Full Job Description

Lead. Inspire. Excel. Delta Dental of Missouri is looking for a dynamic Client Services Supervisor to drive team success and create a positive work environment. In this role, you'll track performance metrics, coach and develop team members, manage escalations, and lead process improvements to enhance client experiences. With a focus on growth and innovation, you'll have the opportunity to make a meaningful impact. Bring your leadership skills and passion for excellence to our team-apply today!

Responsibilities:

1. Tracks and analyzes performance indicators to ensure team success in meeting goals. This work may include but is not limited to:

Generating and analyzing regular reports, identifying trends and areas for improvement;

Recommending and executing solutions to ensure goals and metrics are achieved;

Identifying and escalating systemic trends impacting team performance;

Participating in process improvement initiatives for the department.

2. Provides coaching and development to direct and indirect reports. This work may include but is not limited to:

Conducting weekly coaching conversations with team members to ensure development;

Fostering a positive and motivating work environment by recognizing and rewarding achievements and providing constructive feedback;

Creating a culture of continuous learning and professional development;

Developing and implementing rewards and recognition programs to create a motivating and engaging environment;

Facilitating regular team meetings to ensure strong communication, promote a positive work environment and communicate on key initiatives.

3. Conducts performance reviews and performance management discussions with all team members. This work may include but is not limited to:

Collaborating with Team Leaders to understand performance trends to be addressed in formal performance reviews or performance management conversations;

Monitoring performance measures for other direct reports;

Conducting meetings to deliver formal performance reviews or performance management discussions with direct and indirect reports;

Creating development plans and documentation for tracking performance, setting expectations, and ensuring compliance with all applicable employment laws;

Completing quarterly check-ins with team members to ensure progression of individual development plans;

Recommending promotion and termination decisions to the Manager of Account Management for approval.

4. Handles escalated issues from the Client Services team. This work includes but is not limited to:

Collaborating with the Account Management Supervisor on complex service or reporting issues;

Identifying solutions to address complex account requirements for reporting;

Recommending opportunities for distinctive and innovative methods to support the client experience;

Addressing systems issues that disrupt the production or quality of client reporting.

5. Leads the execution and implementation of process improvements, intradepartmental process efficiencies and system changes. This work may include but is not limited to:

Collaborating with other departments to learn and understand the impact of operational changes to the production of clients' reports;

Communicating upcoming changes to team members on a proactive basis;

Leading the change management process to ensure effective adoption and implementation of changes throughout the team;

Coaching team members through the change management process to ensure full adoption of changes;

Gathering feedback from team members to understand implications of changes and providing solutions.

6. Manages staffing requirements for the team including hiring and onboarding team members. This work may include but is not limited to:

Conducting interviews for open positions and selecting top talent;

Facilitating the new hire onboarding process to ensure a positive employee experience;

Creating and communicating assignments for all team members;

Training team members on new assignments and projects;

Reviewing and approving all time off requests;

Collaborating with the Human Resources team to extend offers of employment.

Qualifications:

Minimum of 5 years' experience in the health benefits arena, preferably in account management or operations;

2+ years' leadership experience;

Experience providing coaching, feedback, or mentorship to team members;

Current Missouri health insurance license;

Advanced problem-solving and decision-making abilities;

Exceptional verbal and written communication skills;

Detail-oriented with a commitment to accurate documentation.

Competencies:

Appreciation and recognition

Coaching

Comfort with ambiguity

Confidentiality

Delegation

Diagnostic skills

Interpersonal awareness

Leads for high performance

Environment:

This position currently functions as a hybrid role working from both home and in-office environments. Any at-home office setting must be conducive to all guidelines outlined by the organization.

General office working conditions which may require sitting for extended periods of time.

This role is required to regularly attend in-person meetings, the frequency of which is determined by management based on departmental or organizational needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel, reach and operate a computer.

Disclaimer:

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. The organization reserves the right to modify this job description at any time; including assigning or reassigning job duties or deleting this position at any time.

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Refine Your Search

customer service manager jobs in webster groves, mo

Client Services Supervisor

EOC Team Lead

Customer Service Manager

Team Lead - Global Solutions Onboarding

Sr. Director, Client & Delivery Excellence

Customer Care Manager - State Farm Agent Team Member

Customer Operations Manager

Manager Customer Service

Member Services Program Manager

Automotive Experience Manager

AVP, Client Success

Customer Service Manager (Route & Account Management) - Earth City, MO

Operations Supervisor - Parking Violations Bureau

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Retail Client Service Manager

Regional AfterSales Manager, Region 22

Customer Experience & Service Transformation Advisory Manager

WFM Lead, NA Contact Center

Customer Service Supervisor

ISO Customer Service Manager

I want to receive the latest job alert for customer service manager in webster groves, mo

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