Summary
F.H. Cann & Associates is seeking an experienced Corporate Training Specialist with extensive utility industry experience to develop, deliver, and maintain training programs for customer service and contact center operations supporting gas and electric utility clients. The ideal candidate will possess a strong background in adult learning, instructional design, and training delivery, with experience creating engaging e-learning content using Articulate 360 or similar learning technologies.
This role will be responsible for training new hires and existing employees, evaluating training effectiveness, supporting operational initiatives, and ensuring compliance with client and regulatory requirements.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Partner with management to identify training needs and coordinate training schedules.
- Develop, deliver, and maintain utility-specific training programs supporting gas and electric customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements
- Create and update e-learning modules, assessments, and learning materials utilizing Articulate 360 and other instructional design tools
- Prepare educational material such as power point presentations, SharePoint content, videos etc. as needed
- Support and mentor new employees
- Keep attendance and other records
- Conduct evaluations to identify areas of improvement
- Monitor employee performance and response to training
- Maintain records of training
- Attend client working sessions/meeting/training as needed
- Other projects as directed.
Required Qualifications
- Bachelor’s degree in Education, Training & Development, Business, Communications, or related field; equivalent experience may be considered.
- 3+ years of corporate training experience, preferably within customer service or contact center environments.
- Extensive experience developing and delivering training programs for utility companies, including gas and/or electric operations.
- Strong understanding of adult learning principles, instructional design methodologies, and training best practices.
- Exceptional presentation, facilitation, and public speaking skills.
- Demonstrated ability to create engaging training content for diverse audiences.
- Strong organizational, project management, and time-management skills.
- Excellent communication and interpersonal skills.
- Critical thinking and problem-solving capabilities.
- Proficiency with Microsoft Office Suite, particularly PowerPoint.
Preferred Qualifications
- Hands-on experience with Articulate 360 (Storyline, Rise, and related tools).
- Experience creating and managing e-learning content and learning assessments.
- Previous utility customer care, billing, collections, outage management, or contact center experience.
- Prior call center training experience.
- Experience working within regulated utility environments.
Why Join F.H. Cann?
F.H. Cann & Associates is a leader in customer care, accounts receivable management, and business process outsourcing solutions. We offer an opportunity to work with leading utility clients, contribute to employee development initiatives, and make a meaningful impact on organizational success through innovative training solutions.
F.H. Cann & Associates is an Equal Opportunity Employer.
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have a reliable high speed home internet service minimum 25 MBPS upload/download must hardwire to router) (Yes/No)
- Are you available to work during Eastern Time (ET) business hours, regardless of geographic location?(Yes/No)
- Please describe your experience supporting utility clients, including gas and/or electric operations.
- Do you have experience creating e-learning content using Articulate 360 (Storyline and/or Rise)? (Yes/No)
Experience:
- Corporate training: 3 years (Required)
- Developing training programs for utility companies: 3 years (Required)
- Training & development: 3 years (Required)
Work Location: Remote
