Top 288 Patient representative Jobs in Wellesley, Ma

Customer Service Representative
UnitedHealth Group —Southborough, MA
- $16 - $29 an hour
- Overtime
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
Patient Care Representative
42 North Dental —Natick, MA
- Dental office
- HIPAA
- Entry level
Quick Apply
10d
Patient Access Representative
Greater Boston Urology —Framingham, MA
- Full-time
- Surgery
- Computer literacy
- HIPAA
- Health savings account
- Health insurance
Patient Care Representative
Shields Health —Framingham, MA
- $17 - $29 an hour
- Part-time
- Anatomy knowledge
- Computer literacy
- HIPAA
Quick Apply
Patient Access Representative II
Conifer Health Solutions —Framingham, MA
- $19.02 - $28.53 an hour
- Full-time
- Medical office experience
- Mid-level
- Administrative experience
- Health savings account
- AD&D insurance
Registration Services Representative II
Newton-Wellesley Hospital —Newton, MA
- $19.81 - $28.30 an hour
- Part-time
- Hospital
- Customer service
- Administrative experience
- Opportunities for advancement
Quick Apply
3d
Patient Check-In Representative
Optum —Dedham, MA
- $16 - $29 an hour
- Full-time
- Pass drug screening
- HIPAA
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
Nursing Manager of Regulatory Compliance
Signature Healthcare —Brockton, MA
- $42 - $60 an hour
- Full-time
- Hospital
- Word processing
- 3 years
Quick Apply
Patient Care Associate (PCA) - Experienced Front Desk
Pediatrics West —Westford, MA
- $22 - $24 an hour
- Full-time
- Background check
- Private practice
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Experienced Dental Front Office-Patient Concierge Team
Dentistry By Dr David & Associates —Bolton, MA
- $20 - $30 an hour
- Full-time
- Dental office
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)
Multicultural Home Care —Lynn, MA
- $20 - $24 an hour
- Monday to Friday
- Customer service
- English
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Dental Registration Rep
Franciscan Children's Hospital —Brighton, MA
- $20 - $26 an hour
- Full-time
- Dental office
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Medical Equipment & Customer Service Representative
Tews Company —Southborough, MA
- $21 - $22 an hour
- Customer service
- Office
- High school diploma or GED
Quick Apply
Authorization Commercial Team Lead
Innovive Health —Medford, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Analysis skills
- Travel
- Continuing education credits
- Mileage reimbursement
Quick Apply
Customer Service Representative
Commonwealth Diagnostics International —Salem, MA
- $21 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3d
Pharmacy Benefits Specialist II
Insight Global —Boston, MA
- $28 - $31 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Regional Inside Sales Representative
Airgas —Billerica, MA
- $26 - $28 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid jury duty
- Commuter assistance
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Southborough, MA
- $20 - $23 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
Patient Care Representative | Full-Time | Afternoon/Evening Shift
Whittier Street Health Center —Roxbury Crossing, MA
- $20.00 - $24.50 an hour
- Full-time
- Background check
- Dental office
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Patient Experience Representative I - ED/OR (Waltham, onsite)
Boston Children's Hospital —Waltham, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Continuous improvement

I want to receive the latest job alert for patient representative in wellesley, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient representative jobs near wellesley, ma

Inside Sales Representative jobs in Billerica, MA

Customer Service Representative jobs in Salem, MA

Patient Access Representative jobs in Framingham, MA

Nurse Manager jobs in Brockton, MA

Patient Representative jobs in Natick, MA

Benefit Specialist jobs in Boston, MA

Customer Service Representative jobs in Sparks, NV

Non Phone Customer Service jobs in Phoenix, AZ

Work At Home Remote Customer Service jobs in Delaware

Customer Service Representative jobs in York, PA

Customer Service Representative jobs in Elk Grove, CA

Medical Customer Service Remote jobs in Boston, MA

Financial Services Representative jobs in Las Vegas, NV

Customer Service Representative jobs in Sacramento, CA

Customer Service Representative jobs in St. Louis, MO

Inside Sales Representative Remote jobs in Ohio

Remote Jobs Customer Service jobs in St. Louis, MO

Work From Home Customer Service jobs in Connecticut

Customer Service Representative jobs in Philadelphia, PA

Airline Customer Service jobs in John F. Kennedy International Airport, NY

Customer Service Representative

UnitedHealth Group -
Southborough, MA

Apply Now

Job Details

Full-time
$16 - $29 an hour

Benefits

Paid training

Qualifications

Computer operation
Computer literacy
Typing

Full Job Description

This position is Onsite. Our office is located at 28 Newton St, Southborough, MA 1772.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Under direct supervision, assists patients through management of incoming calls related to various appointment and medical care needs. The Patient Service Representative plays an integral role as a member of the patients care team by screening all incoming calls and helping complete the request with first call resolution or directing to another member of the interdisciplinary care team. Provides extraordinary customer service and strong problem-solving skills to strengthen the patient/ care team relationship. Manges a high volume of calls most often from a remote setting for a defined service line and is responsible to organize and prioritizes action items following standard work, including allocating tasks to the appropriate member of the care team, and ensuring efforts are coordinated and avoid duplication. Must have clear verbal and written communication skills to ensure the patient and team members understand next steps.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of paid training. Training will be conducted onsite at 28 Newton St, Southborough, MA 1772.

Primary Responsibilities:

Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line.
Screens all incoming patient inquires (through phone, or potentially mychart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call.
Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supports the needs of our patients.
Initiates request for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes.
Documents details of each call in the patients' electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care.
Reviews and facilitates the updating of missing /outdated information in the patient record with each call including demographics, primary care physician selection, and insurance.
Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisor.
Participates in resolving operational difficulties and communicates with supervisor regarding department issues/ problems and opportunities for improvement.
Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies.
Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department.
Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment.
Complies with health and safety requirements and with regulatory agencies.
Complies with established departmental policies, procedures, and objectives.
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed.
Regular, reliable and predictable attendance is required.
Performs other similar and related duties as required or directed.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service experience
Basic computer knowledge
Basic typing skills
Must live within a commutable distance to Southborough, MA
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

Experience working in medical office

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Apply Now

Refine Your Search

patient representative jobs in wellesley, ma

Customer Service Representative

Patient Care Representative

Patient Access Representative

Patient Care Representative

Patient Access Representative II

Registration Services Representative II

Patient Check-In Representative

Nursing Manager of Regulatory Compliance

Patient Care Associate (PCA) - Experienced Front Desk

Experienced Dental Front Office-Patient Concierge Team

Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)

Dental Registration Rep

Medical Equipment & Customer Service Representative

Authorization Commercial Team Lead

Customer Service Representative

Pharmacy Benefits Specialist II

Regional Inside Sales Representative

Medical Equipment Customer Service Representative

Patient Care Representative | Full-Time | Afternoon/Evening Shift

Patient Experience Representative I - ED/OR (Waltham, onsite)

I want to receive the latest job alert for patient representative in wellesley, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected