Salary Range: $30.21 - $48.21 Overview:
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.
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Medical, Dental & Vision Insurance
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Flexible Spending Accounts & Health Saving Accounts
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Paid Time Off
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Generous Retirement Plans
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Life Insurance
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Long-Term Disability
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Gym Membership Discount
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Tuition Reimbursement
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Employee Assistance Program
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Adoption Assistance
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Shift Differential
For more information on our Benefits & Perks, click here!
Summary:
This position sits onsite in Wenatchee, WA.
Under the direction of IT Operations leadership, the IT Solutions Technician II provides second-level technical support for incidents and service requests escalated from Tech I or requiring more advanced troubleshooting. This role is responsible for diagnosing and resolving more complex hardware, software, device, and system issues, while also performing installation, configuration, maintenance, and support activities for end-user technologies.
The IT Solutions Technician II works with increased independence, applies sound technical judgment in day-to-day support activities, and collaborates with cross-functional IT teams to restore service and improve support outcomes. This position also contributes to documentation, process improvement, knowledge sharing, and informal mentoring of less experienced technicians.
Position Reports To: IT Solutions Tech II Supervisor
Essential Functions:
Deliver high-quality customer service in a professional, courteous, and responsive manner across all interactions.
Independently troubleshoot and resolve moderately complex hardware, software, device, and system issues escalated from Tech I or assigned directly to the role.
Serve as a primary second-level support resource for IT-approved devices, applications, and systems within assigned areas of responsibility.
Install, configure, upgrade, and maintain end-user devices, including PCs, laptops, printers, and related peripherals.
Manage assigned incidents in accordance with IT policies, ensuring timely resolution, accurate documentation, and effective follow-up.
Collaborate with Help Desk, IT teams, facility engineers, and vendors to resolve complex issues and support small projects.
Participate in the on-call rotation to provide after-hours desktop support for critical incidents in accordance with established procedures, escalation protocols, and response expectations.
Ensure adherence to system standards, including software compliance, device configurations, and imaging baselines.
Contribute to continuous improvement by identifying recurring issues, recommending practical solutions, and assisting with development and maintenance of documentation, procedures, and standards.
Support team development by sharing knowledge, assisting with onboarding and training of Tech I staff, maintaining current technical knowledge, and providing Help Desk coverage as needed.
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Performs other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications:
Required:
Desired:
Physical/Sensory Demands:
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
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Walking - F
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Sitting/Standing - F
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Reaching: Shoulder Height - O
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Reaching: Above shoulder height - O
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Reaching: Below shoulder height - O
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Climbing - O
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Pulling/Pushing: 25 pounds or less - O
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Pulling/Pushing: 25 pounds to 50 pounds - O
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Pulling/Pushing: Over 50 pounds - O
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Lifting: 25 pounds or less - F
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Lifting: 25 pounds to 50 pounds - O
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Lifting: Over 50 pounds - O
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Carrying: 25 pounds or less - F
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Carrying: 25 pounds to 50 pounds - O
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Carrying: Over 50 pounds - O
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Crawling/Kneeling - F
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Bending/Stooping/Crouching - F
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Twisting/Turning - O
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Repetitive Movement - F
Working Conditions:
- This position will work with minimal supervision. Scheduled hours will generally be 8 hours per day, Monday through Friday, with scheduled flexible start and end times and periodic weekend work depending on department and organization needs. Must be able to participate on a rotational after hours on-call support schedule. This position requires the employee to frequently stoop, kneel, crouch, stand, or sit for long periods of time. It also requires the occasional lifting and/or moving of objects weighing up to 50 pounds. Requires valid driver’s license, position will require short trips to various clinics and other facilities.
Job Classification:
FLSA: Non-Exempt
Hourly/Salary: Hourly
Physical Exposures For This Position:
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Unprotected Heights - No
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Heat - No
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Cold - No
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Mechanical Hazards - No
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Hazardous Substances - No
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Blood Borne Pathogens Exposure Potential - Yes
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Lighting - No
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Noise - No
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Ionizing/Non-Ionizing Radiation - No
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Infectious Diseases - Yes
