Top 281 Client experience manager Jobs in Weslaco, Tx

Senior Operations Manager
ContactPoint360 —Pharr, TX
- Full-time
- Background check
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Site Leader
BlueWave | ClearWater: Leadership —Weslaco, TX
- $45,000 - $60,000 a year
- Mid-level
- Leadership
- Communication skills
Quick Apply
CASE MANAGER II - B.R.I. (HARLINGEN)
Lower Rio Grande Valley D —Weslaco, TX
- $18.74 - $23.32 an hour
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
Assistant Manager - HUGO Outlet, Mercedes
Hugo Boss —Mercedes, TX
- Merchandising
- Mid-level
- Analysis skills
- Dental insurance
- 401(k)
Operations Manager
Legacy Home Health Agency —McAllen, TX
- Up to $60,000 a year
- Full-time
- Bilingual
- Management
- Mid-level
Quick Apply
Program Supervisor I, LPC, FACT, MHA, Pos. #461, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $61,775.01 - $68,491.06 a year
- Full-time
- LMFT
- Clean driving record
- Experience working with individuals with disabilities
- Mileage reimbursement
- Loan repayment program
Program Supervisor I, LPC, ACT, MHA, Pos. #118, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $61,775.01 - $68,491.06 a year
- Full-time
- LMFT
- Clean driving record
- Experience working with individuals with disabilities
- Mileage reimbursement
- Loan repayment program
PROJECT MANAGER - MISSION CRITICAL
RMCI —Harlingen, TX
- Per diem
- Bilingual
- Background check
- Construction site
Restaurant Shift Manager
Confidential —McAllen, TX
- From $47,000 a year
- Weekends as needed
- Bilingual
- Microsoft Word
- Spanish
- Paid training
- 401(k)
Quick Apply
Manager - Respiratory Services FT Heart
South Texas Health System —McAllen, TX
- Full-time
- Management
- 5 years
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
1d
Manager - Simulation Operations - GME - FT McAllen
South Texas Health System —McAllen, TX
- Full-time
- Computer Science
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
2d
MEP Project Manager - HVAC/Electrical/Plumbing (PE Preferred)
Ethos Engineering —Harlingen, TX
- Full-time
- AutoCAD
- 7 years
- Management
- Health insurance
- 401(k)
Quick Apply
Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Mileage reimbursement
- Loan repayment program
Case Manager II, ACT, MHA, Pos. #125, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.98 an hour
- Full-time
- Clean driving record
- Computer literacy
- Adults
- Mileage reimbursement
- Loan repayment program
General Regional Business Development Manager - South
Florim USA —Texas
- $90,000 - $120,000 a year
- Full-time
- Background check
- Marketing
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Lead PLC Field Technician
Divcon Controls —Texas
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- 8 years
Quick Apply
Process Mechanical Team Leader
Garver —Harlingen, TX
- Call employer
- Civil engineering
- Management
- Mentoring
- Wellness program
Quick Apply
Survey Manager
Thalle Construction Company —Texas
- Background check
- Construction site
- Research
- Paid holidays
- Disability insurance
Quick Apply
Property Manager/Assistant Property Manager
Skyblue Management —McAllen, TX
- $10 - $12 an hour
- 8 hour shift
- Spanish
- Customer service
- Mid-level
- Parental leave
- Professional development assistance
Quick Apply
Electrical Project Manager
Thalle Construction Company —Texas
- Construction site
- 8 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply

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client experience manager jobs near weslaco, tx

Senior Operations Manager

ContactPoint360
Pharr, TX

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Staff supervision
Customer relationship building
Increasing staff retention rates
Employee engagement program (employee development activity)
Client rapport building
Employee engagement strategy
Employee retention
High school diploma or GED
Change management
Team development
Financial report interpretation
Client retention
Client management
Leading team collaboration initiatives
Managing projects
Financial performance measurement
Productivity software
Employee engagement
Financial forecasting analysis
Project leadership
Call center management
Organizational budget management
Analytics

Full Job Description

Job Summary

The Senior Operations Manager is responsible for leading multiple lines of business or operational functions while driving overall site performance, operational excellence, and financial results. This role provides strategic leadership to Operations Managers and Team Leaders, ensuring client expectations are consistently met while developing future leaders and executing business initiatives.

The Senior Operations Manager serves as a key member of the site leadership team, partnering closely with Workforce Management, Quality, Training, Human Resources, IT, Finance, and Client Services to deliver exceptional customer experiences, maximize profitability, and support the company's long-term growth strategy.

This position is expected to lead through influence, make data-driven decisions, identify opportunities for continuous improvement, and build a high-performance culture focused on accountability, employee engagement, and client satisfaction.

Supervisory Responsibilities

Directly manages Operations Managers and may oversee Team Leaders and support staff.
Provides indirect leadership for multiple teams, departments, or programs.
Coaches, mentors, and develops leaders to strengthen succession planning and organizational growth.
Builds a culture of accountability, collaboration, and continuous improvement.

Duties & Responsibilities
Operational Leadership

Lead multiple programs or lines of business to consistently achieve operational, financial, and client performance goals.
Develop and execute operational strategies that align with company objectives and client expectations.
Drive operational consistency through standardized processes, best practices, and continuous improvement initiatives.
Ensure all programs consistently meet or exceed service level agreements (SLAs), quality standards, productivity goals, and compliance requirements.
Monitor operational trends and proactively implement action plans to improve performance.

Financial & Business Management

Own the financial performance of assigned programs, including revenue, labor management, profitability, forecasting, budgeting, and expense control.
Partner with Workforce Management to ensure staffing aligns with business demand while maximizing labor efficiency.
Review financial reports, identify opportunities to improve margins, and implement corrective actions.
Drive initiatives focused on improving EBITDA, reducing operating costs, and increasing operational efficiency.
Monitor billable and non-billable hours to maximize revenue opportunities.

Client Partnership

Build and maintain strong relationships with clients and business partners.
Lead client business reviews, operational meetings, and performance discussions.
Present operational results, action plans, and strategic initiatives with confidence.
Serve as the primary escalation point for operational and client concerns.

Leadership & Talent Development

Recruit, develop, coach, and retain high-performing leaders.
Conduct regular one-on-one meetings focused on performance, development, and career growth.
Identify future leaders and create succession plans for key operational roles.
Foster an environment of accountability, engagement, recognition, and continuous learning.
Partner with Human Resources on employee relations, performance management, and organizational development.

Performance Management

Analyze operational dashboards, KPIs, client scorecards, attendance, productivity, quality, adherence, and customer satisfaction metrics.
Develop and execute action plans to address performance gaps.
Ensure consistent execution of coaching, recognition, and performance improvement initiatives.
Drive a culture focused on operational excellence and continuous improvement.

Cross-Functional Leadership

Partner closely with Workforce Management, Training, Quality Assurance, HR, IT, Recruiting, Facilities, and Finance to achieve business objectives.
Participate in strategic planning sessions and organizational initiatives.
Lead operational readiness for new client launches, business expansions, and process improvements.
Ensure effective communication across all operational departments.

Compliance & Risk Management

Ensure compliance with company policies, client requirements, security standards, and regulatory guidelines.
Promote a safe, secure, and compliant work environment.
Support internal and external audits and implement corrective actions when necessary.

Additional Responsibilities

Maintain regular attendance and dependability.
Perform additional duties as assigned.

Required Skills & Abilities

Strong executive leadership and people development skills.
Demonstrated ability to lead multiple operational teams simultaneously.
Strong financial and business acumen.
Excellent analytical and problem-solving skills.
Ability to interpret operational and financial data to drive business decisions.
Excellent communication, presentation, and interpersonal skills.
Strong project management and organizational abilities.
Experience leading change management initiatives.
Ability to build strong client relationships.
High level of accountability and ownership.
Proficiency in Microsoft Office Suite and call center technologies.
Ability to thrive in a fast-paced, results-driven environment.

Education & Experience

High School Diploma or equivalent required.
Associate's or Bachelor's degree in Business Administration, Management, or a related field preferred.
Minimum of 3–5 years of Operations Management experience in a BPO or contact center environment.
Previous experience leading multiple programs or managing other Operations Managers preferred.
Demonstrated success in achieving financial, operational, and client performance goals.
Proven experience managing budgets, labor planning, forecasting, and workforce optimization.
Strong track record of improving KPIs, employee engagement, retention, and client satisfaction.
Experience presenting business reviews and operational performance to executive leadership and clients preferred.

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client experience manager jobs in weslaco, tx

Senior Operations Manager

Site Leader

CASE MANAGER II - B.R.I. (HARLINGEN)

Assistant Manager - HUGO Outlet, Mercedes

Operations Manager

Program Supervisor I, LPC, FACT, MHA, Pos. #461, Corpus Christi, TX

Program Supervisor I, LPC, ACT, MHA, Pos. #118, Corpus Christi, TX

PROJECT MANAGER - MISSION CRITICAL

Restaurant Shift Manager

Manager - Respiratory Services FT Heart

Manager - Simulation Operations - GME - FT McAllen

MEP Project Manager - HVAC/Electrical/Plumbing (PE Preferred)

Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX

Case Manager II, ACT, MHA, Pos. #125, Corpus Christi, TX

General Regional Business Development Manager - South

Lead PLC Field Technician

Process Mechanical Team Leader

Survey Manager

Property Manager/Assistant Property Manager

Electrical Project Manager

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