Top 733 Center manager Jobs in West Caldwell Nj

Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Processing Center Manager-New Jersey Processing Center
Victoria's Secret —Carlstadt, NJ
- $99,800 - $135,240 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Fair chance
Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
AT & Financial Center Manager
Spencer Savings Bank —Parsippany-Troy Hills, NJ
- $78,468 - $124,007 a year
- Full-time
- Basic math
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Business Office Manager
Suburban Endoscopy Center (10907) —Verona, NJ
- $79,102.40 - $98,883.20 a year
- Urgently hiring
- Surgery
- 5 years
- Supervising experience
- Health savings account
- AD&D insurance
RN Unit Manager
Acacia Care Rehabilitation and Nursing Center —West Orange, NJ
- $105,000 a year
- Weekends as needed
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Product Manager - Regulated Industries, Data Center and New Market Expansions
Datadog —New York, NY
- $192,000 - $240,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Physical Therapist Center Manager
Kessler Rehabilitation Center —Hawthorne, NJ
- $90,000 - $120,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
Unit Manager (RN)
Chateau Rehabilitation and Nursing Center —Rochelle Park, NJ
- $100,000 - $105,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
RN/LPN UNIT MANAGER, SKILLED NURSING FACILITY
Birchwood Rehabilitation and Healthcare Center —Cranford, NJ
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
OASAS Program Manager (CASAC a plus)
PARK SLOPE CENTER FOR MENTAL HEALTH, Inc —Brooklyn, NY
- $80,000 - $110,000 a year
- Full-time
- Management
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Group Teacher
Acacia Network —Bronx, NY
- $38,461.70 a year
- Full-time
- Classroom
- Teaching Certification
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
RN Unit Manager
Spring Grove Rehabilitation and Healthcare Center —New Providence, NJ
- $79,000 - $110,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Dental insurance
- Tuition reimbursement
Quick Apply
4d
Materials Manager
Ambulatory Surgical Center —Hackensack, NJ
- $25 - $27 an hour
- 8 hour shift
- Spanish
- Surgery
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Physical Therapist Float
Kessler Rehabilitation Center —Edison, NJ
- $85,000 - $110,000 a year
- Full-time
- Float pool
- Physical & Rehabilitation Medicine
- Outpatient experience
- Continuing education credits
- Health insurance
Quick Apply
Unit Manager – Subacute Floor (RN)
Belgrove Rehabilitation and Nursing Center —Kearny, NJ
- $105,000 - $110,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Manager, Service Center
TForce Freight —Moonachie, NJ
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
Nurse Manager Interventional Radiology
BronxCare Hospital Center —Bronx, NY
- From $145,000 a year
- Full-time
- Acute care
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Manager, Breast Imaging Center
University Hospital, Newark NJ —Newark, NJ
- $106,305 - $159,457 a year
- Full-time
- Master's degree
- Bachelor's degree
- Recruiting
- Health savings account
- Disability insurance
Quick Apply

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Call Center Manager

TransCore, LP -
Union, NJ

Quick Apply

Job Details

Full-time
$80,000 - $99,000 a year

Qualifications

Live chat
Staff supervision
Email customer support
Managing teams in a customer support role
Phone communication
Team leadership
Client inquiry handling
Customer service through social media
Call center management
Email support

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee daily operations of the call center to ensure efficient service delivery
Supervise, coach, and develop call center staff to meet performance goals
Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
Implement and maintain quality assurance standards through call monitoring and feedback
Manage staff schedules and ensure adequate coverage across shifts
Handle escalated customer issues and ensure timely resolution
Identify and implement process improvements to enhance productivity and service quality
Prepare and present performance reports and operational metrics to leadership
Ensure effective use of call center technologies and coordinate with IT for system support
Enforce company policies, regulatory requirements, and industry standards.
Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

Five (5) years call center management experience required.
Three (3) years experience in toll industry customer service is required.
Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

center manager jobs in west caldwell nj

Call Center Manager

Processing Center Manager-New Jersey Processing Center

Communication Center Manager

AT & Financial Center Manager

Telephone Service Center Manager

Business Office Manager

RN Unit Manager

Senior Product Manager - Regulated Industries, Data Center and New Market Expansions

Physical Therapist Center Manager

Unit Manager (RN)

RN/LPN UNIT MANAGER, SKILLED NURSING FACILITY

OASAS Program Manager (CASAC a plus)

Group Teacher

RN Unit Manager

Materials Manager

Physical Therapist Float

Unit Manager – Subacute Floor (RN)

Manager, Service Center

Nurse Manager Interventional Radiology

Manager, Breast Imaging Center

I want to receive the latest job alert for center manager in west caldwell nj

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