Job Description
Position Title: Senior Services Case Manager (Bilingual English/Spanish Speaker)
Employment Status: ☒ Full-Time ☐ Part-Time
☒ Non-Exempt ☐ Exempt
Position Summary
Responsible for implementing the Case Management Program services for elderly and disabled adults based on an assessment of their needs and consistent with all applicable policies and procedures.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Plans, administers, and manages the Case Management Program for senior citizen and disabled adults; processes intakes, makes referrals for other services, provides information, completes assessments to determine client needs, documents case records, handles/resolves emergency situations, follow-ups as necessary, checks progress toward identified client needs and goals, completes other tasks as necessary in order to ensure effective quality social service delivery.
- Identifies needs of elderly clients with respect to practical problems such as social security, housing, budgeting, home delivered meals, planning, and medical needs. Provides information (i.e. bus schedules) or direct assistance (i.e. transportation) to help client meet identified needs. Helps clients develop schedule for meeting identified needs (i.e. completing required paperwork, visiting appropriate agencies), trouble shoot on behalf of client if any special problems/conflicts arise, maintain current client status report and case logs in client files.
- Monitors and assesses client’s progress through frequent contact with client and/or community service providers.
- Develops and maintains regular contact with community services/agencies relevant to the client’s needs, refers, contacts, or acts on behalf of client with appropriate agency such as social security, Department of Public Social Services, legal clinics, district attorney, landlords, etc.
- Implements and manages all associated record-keeping systems including a system for performing individual assessments and developing individualized service plans including goals, time frames, selection of appropriate services, and provision for periodic re-assessment; ensuring accuracy and completeness.
- Maintains work hours within the budget and completes forms documenting the same. Completes assignments, case management performance goals and documentation according to contractual funding requirements.
- Participate in staff meetings and in-service training to develop and improve case management skills and to coordinate activities and services.
- Maintains confidentiality in all matters of the Agency/Program personnel, operations and clients; and maintains professional relationships with clients at all times.
- Maintains working knowledge of community services and resources available for clients.
- Performing other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Bachelor’s degree required in social work or human services a minimum of one year of full-time paid or volunteer experience in case management or related field.
- Bilingual skills in English and Spanish; able to speak, translate, and write.
- Proficient in English grammar and spelling with excellent oral and written communications.
- The ability to type [50] WPM accurately; proficient in use of 10-key and other office equipment; intermediate computer skills including experience with Microsoft Office products, including but not limited to Word, Excel, and Outlook; ability to learn and use the PC hardware and software.
- Ability to communicate effectively with clients, family members, service providers, and co-workers with respect and dignity.
- Knowledge of human behavior and the aging process.
- Knowledge of community resources and available funding sources.
- Knowledge of the quality of services recommended.
- Knowledge of social and health intervention techniques.
- Effective case management and social services delivery abilities.
- Working knowledge of information and referral programs and the ability to develop and expand.
- Knowledge of and sensitivity to issues affecting aging adults, their families, and the community.
- Ability to work effectively with volunteers, small groups, advisory boards, and the community.
- Excellent verbal and written communication skills.
- Working knowledge of community based services and the techniques involved in utilizing these services working with clients in a community based social service modality.
- Ability to comply with client confidentiality guidelines and policies.
- Willingness to attend training seminars and meetings outside normal working hours.
- Must have a proactive and positive attitude toward clients, colleagues, board members, and community partners.
- Ability to relate and interact with aging adults in a positive and supportive manner, while offering them the opportunity to progress in the case management process as his/her/their own determined degree of involvement.
- Ability to positively participate as a part of a work team.
- Ability to support the mission and philosophy of the YWCA which includes acceptance of multicultural diversity.
- Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Job Type: Full-time
Pay: $23.11 - $24.26 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you Vaccinated? You need to be.
Education:
Experience:
- Case management: 3 years (Preferred)
- Elderly Care: 3 years (Preferred)
- Record keeping: 3 years (Preferred)
- Computer skills: 3 years (Preferred)
- Social work: 3 years (Preferred)
Language:
License/Certification:
- Driver's License (Preferred)
Work Location: In person
