Top 1276 Customer experience manager Jobs in West Des Moines, Ia

Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Assistant Manager, Guest Experience | Jordan Creek Town Center
Lululemon —West Des Moines, IA
- $23.19 - $39.23 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
10d
Customer Service - Manager Trainee
ARK Distributing —West Des Moines, IA
- $925 - $1,850 a week
- Full-time
- Mid-level
- Driver's License
- Leadership
Quick Apply
10h
(USA) Emerging Store Manager - SC
Walmart —Grimes, IA
- $85,000 - $120,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
Community Manager
BH Management —West Des Moines, IA
- $59,060.94 - $88,591.40 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Quick Apply
1d
Driver & Identification Service Center Supervisor - Ankeny
State of Iowa —Ankeny, IA
- Full-time
- Background check
- Management
- Mid-level
- Paid holidays
- Health insurance
1d
General Manager
Golden Rule Plumbing, Heating, Cooling & Electrical —Grimes, IA
- $150,000 - $225,000 a year
- Full-time
- Background check
- 18 years or older
- Sales
- Relocation assistance
- Health insurance
Quick Apply
13d
Assistant Ticket Office Manager | Full-Time | Iowa Events Center
Oak View Group —Des Moines, IA
- $55,000 - $60,000 a year
- Extended hours
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Senior Health Center Manager – Des Moines, IA
Planned Parenthood North Central States —Des Moines, IA
- $72,000 - $95,000 a year
- Full-time
- OSHA
- HIPAA
- 3 years
- Paid training
- Continuing education credits
Quick Apply
8d
(USA) Member Team Lead
Sam's Club —Des Moines, IA
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Customer Operations Manager
AG EXPRESS ELECTRONICS INC —Des Moines, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
3d
Contact Center Manager
Athene —West Des Moines, IA
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Enrollment Lead- Aetna Employer Portal
CVS Health —Des Moines, IA
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Contact Center Operations Manager (Member Services Operations Manager)
ClaimDOC —West Des Moines, IA
- Analysis skills
- Senior level
- Leadership
Project Manager - Mechanical
MODERN —Des Moines, IA
- Full-time
- Microsoft Word
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
7d
Strategic Communication Manager
Metro Waste Authority —Des Moines, IA
- $66,600 - $99,800 a year
- 6 years
- Marketing
- Office
Quick Apply
6d
Lead Electrical Foreman/ Electrical Project Manager
DM Metro Electric —Cumming, IA
- $35 - $45 an hour
- Full-time
- 6 years
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
2d
Territory Sales Manager
PartsXpress —Des Moines, IA
- $50,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Field Sales Manager
Legacy Restoration LLC —Ankeny, IA
- From $100,000 a year
- Full-time
- Office
- Residential
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Assistant Team Lead - Field Canvasser - (Full-time)
Window Concepts Of Minnesota Inc. —Des Moines, IA
- $23 - $30 an hour
- Weekends as needed
- Background check
- Clean driving record
- Management
- Paid training
- Health insurance
Quick Apply
3d

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customer experience manager jobs near west des moines, ia

Client Services Manager (Remote)

Businessolver -
West Des Moines, IA

Apply Now

Job Details

Full-time
$79,000 - $107,000 a year

Qualifications

Customer communication
Coaching
Change management
Team development
Leading team collaboration initiatives
Managing projects
Team building

Full Job Description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.

The Gig:

Participate in client meetings including escalation discussions, when needed
Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items
Review and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as needed
Ensure team meets and/or exceeds daily work volumes and productivity metrics
Identify and communicate trends or areas of improvement (both client and role specific)
Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
Ensure quality assurance checks are happening across team deliverables
Collaborate with Directors, AVP's and Client Services Leads on special projects
Point of escalation (from internal resources) for client deliverables for which their team is responsible for
Evaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficits
Oversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion
Share in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
Manage and develop team members by conducting regular 1:1's, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks
Ensure new team member training is completed and support overall learning paths for all team members, aligning resources as needed
Support transition of new clients from onboarding to onshore and offshore ongoing resources
Responsible for the execution and delivery of performance management & compensation process/routine across their Pod
Operate as a domain leader of one or more roles within the Team

What You Need to Make the Cut:

5-7 years of direct industry or equivalent experience
3+ years team lead/management experience

Experience with:

Delegation, Directing and Leading Change
Managing quality and a Customer Service Mindset
Fact based management and Strong Leadership Communication
Driving Results with Urgency
Team Building, Coaching & developing others
Workload Prioritization and Management Across Large Projects and Teams

Experience in account management is strongly encouraged.

The pay range for this position is $79K - $107K per year (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

Apply Now

Refine Your Search

customer experience manager jobs in west des moines, ia

Client Services Manager (Remote)

Assistant Manager, Guest Experience | Jordan Creek Town Center

Customer Service - Manager Trainee

(USA) Emerging Store Manager - SC

Community Manager

Driver & Identification Service Center Supervisor - Ankeny

General Manager

Assistant Ticket Office Manager | Full-Time | Iowa Events Center

Senior Health Center Manager – Des Moines, IA

(USA) Member Team Lead

Customer Operations Manager

Contact Center Manager

Enrollment Lead- Aetna Employer Portal

Contact Center Operations Manager (Member Services Operations Manager)

Project Manager - Mechanical

Strategic Communication Manager

Lead Electrical Foreman/ Electrical Project Manager

Territory Sales Manager

Field Sales Manager

Assistant Team Lead - Field Canvasser - (Full-time)

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