Top 11 Desktop technician Jobs in West Des Moines, Ia

IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
10d
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Retail ITAD Tech
Dymin Systems —Urbandale, IA
- $42,000 - $48,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Own IT Solutions —Des Moines, IA
- $50 - $75 an hour
- Part-time
- Mid-level
- Fair chance
- In-person
Quick Apply
1d
Repair & Receiving Technician
Hammer, Inc. —Des Moines, IA
- From $23 an hour
- Full-time
- Computer literacy
- Assembly
- Driver's License
Quick Apply
Sr. Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $65,000 - $70,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
Quick Apply
14d
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
Senior Installation Field Engineer
MKS2 Technologies —Des Moines, IA
- $75,000 - $80,000 a year
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply
14d

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Deskside Support Technician
Pomeroy —Des Moines, IA
Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.
$24 an hour
Quick Apply
10d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
Quick Apply
4d

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desktop technician jobs near west des moines, ia

IT Support Technician - Level 1

Landus -
Des Moines, IA

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Job Details

Qualifications

Equipment troubleshooting
Employee relationship building
Windows
Driver's License
Productivity software

Full Job Description

Description

Summary:

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.

Essential Duties & Responsibilities:

Other duties may be assigned.

Service Desk & End-User Support

Deliver in-person IT support for users in the Des Moines office.
Set up and provide support for conference room technology before, during, and after in-person meetings.
Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
Decommission network accounts for off-boarded employees and ensure equipment is returned.
Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
Proactively communicate status updates to users regarding ongoing issues.
Build strong working relationships with Service Desk customers and department managers.
Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation

Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
Apply diagnostic tools and available resources to effectively identify root causes.
Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning

Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
Prepare and configure replacement hardware for field teams.
Decommission user accounts for offboarded employees.
Securely prepare computers and equipment for disposal.
Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement

Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
Develop documentation aimed at reducing recurring issues and improving first-call resolution.
Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements

Position Requirements:

Education & Experience:

A bachelor’s degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
An associate’s degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:

Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
Ability to apply technical knowledge effectively to resolve IT-related problems.
Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:

A valid driver’s license is required, as this role involves minimal travel to various locations.
Employees must adhere to the organization's motor vehicle safety policy.
Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:

This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
May require tolerance for working at heights.

Work Environment:

The work environment includes office settings, server rooms, and occasional customer locations.
Occasional exposure to high places, outdoor conditions, and electrical equipment.
Noise levels are typically moderate.

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desktop technician jobs in west des moines, ia

IT Support Technician - Level 1

Deskside Support Technician

IT Support Desk Technician II

Retail ITAD Tech

IT Support Technician

Repair & Receiving Technician

Sr. Microsoft Windows Field Deployment Technician

Microsoft Windows Field Deployment Technician

Senior Installation Field Engineer

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