Top 8 Remote help desk Jobs in West Lebanon, Nh

Desktop Support Technician - II
All-Access Infotech, LLC —West Lebanon, NH
- $27.37 - $32.96 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Service Desk Engineer
Konica Minolta Business Solutions, U.S.A., Inc. —West Lebanon, NH
- Full-time
- Hybrid work
- Trade school
- Communication skills
- Commercial
Level 1 Technical Support Technician
All-Access Infotech, LLC —West Lebanon, NH
- $20 - $26 an hour
- Full-time
- Background check
- Google Workspace
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Specialist
Tecnica Group USA —West Lebanon, NH
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Microsoft Office
13d

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Desktop Support Technician - II

All-Access Infotech, LLC
West Lebanon, NH

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Job Details

Full-time
$27.37 - $32.96 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Customer communication
Network troubleshooting
IT user and group management
Data permissions
GPO
Microsoft Exchange
Incident Escalation
Firewall
Cloud service support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
SharePoint
IP networking
Desktop administration
Associate's degree
CompTIA Security+
Escalation handling
Intune
Ticketing system technical support

Full Job Description

Level 2 Technical Support Technician

All-Access Infotech | Service Desk | Full-Time, On-Site

Pay: $27.37 - $32.96 per hour, based on experience

This position is on-site at our office. It is not eligible for remote or hybrid work.

About the Role

All-Access Infotech is looking for an experienced, customer-focused Level 2 Technical Support Technician to join our Managed Service Provider team. This role handles escalated technical issues, supports Microsoft 365 and Google Workspace environments, troubleshoots Windows servers and networks, and helps Level 1 technicians grow through guidance and documentation.

This is not an entry-level role. We're looking for someone who already has hands-on MSP or help desk experience and is comfortable owning escalated tickets without hand-holding.

What You'll Do

- Resolve escalated tickets from Level 1 technicians and troubleshoot advanced workstation, server, cloud, email, and network issues

- Identify root causes, work independently on complex issues, and escalate to Level 3 or vendors with clear documentation when needed

- Administer and troubleshoot Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA, licensing) and Google Workspace (Gmail, Drive, shared drives, account access)

- Support Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, backups, and patching

- Document troubleshooting steps and resolutions clearly, maintain accurate time entries, and keep knowledge base content current

- Communicate directly with clients on escalated issues in clear, professional, non-technical language

- Mentor and support Level 1 technicians, and contribute to team ticket reviews and process improvements

What You Need

- Minimum 2-3 years of hands-on MSP or help desk experience, including at least 1 year handling escalated / Level 2 tickets

- Strong Microsoft 365 administration and troubleshooting experience

- Experience supporting Google Workspace environments

- Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and file permissions

- Basic networking knowledge (IP addressing, DNS, DHCP, VPN, firewalls, switches, Wi-Fi)

- Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users

- Ability to manage multiple tickets and priorities independently in a fast-paced environment

- Able to work on-site full-time - this role is not remote or hybrid

Nice to Have (Not Required)

- Prior MSP experience

- Experience with PSA/RMM tools such as Autotask, ConnectWise, Datto RMM, Kaseya, or NinjaOne

- Experience with Microsoft Entra ID, Intune, or other advanced Microsoft 365 administration

- Relevant certifications such as CompTIA Network+, CompTIA Security+, or a Microsoft 365 credential

Certifications (e.g., CompTIA Network+, Security+, Microsoft 365) are a plus, but not required — don't let a missing credential stop you from applying.

What We're Looking For

We hire for humble, hungry, and smart: people who ask questions and accept feedback, who take ownership of problems and dig for root causes rather than quick fixes, and who can stay professional and communicate clearly under pressure.

About All-Access Infotech

All-Access Infotech provides managed IT services, cybersecurity, cloud services, and technology support for small and medium-sized businesses. We help clients operate more securely, efficiently, and confidently through proactive support and a strong client experience.

Pay: $27.37 - $32.96 per hour

Benefits:

Dental insurance
Health insurance
Paid time off

Application Question(s):

Our pay range for this role is $27.37–$32.96/hr based on experience. Does this align with your compensation expectations?
This position requires full-time, in-person work at our office location — it is not remote or hybrid. Are you able and willing to work on-site full-time?

Work Location: In person

Quick Apply

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remote help desk jobs in west lebanon, nh

Desktop Support Technician - II

Service Desk Engineer

Level 1 Technical Support Technician

IT Support Specialist

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