Top 199 Helpdesk technician Jobs in West Mclean Va

Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Technician / Helpdesk Specialist
Revolutional, LLC —McLean, VA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
13d
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $75,520 - $94,400 a year
- Full-time
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
14d
Help Desk Technician
Alpha Team Solutions, Inc —Bethesda, MD
- From $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Desktop Support Technician I
Cape Fox Shared Services —Chantilly, VA
- $26 - $31 an hour
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid holidays
- Disability insurance
9d
Service Desk Technician
Vamonos IT —Arlington, VA
- $24.00 - $28.80 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22.36 - $24.04 an hour
- Monday to Friday
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Helpdesk Technician I
Cloudforce —National Harbor, MD
- $50,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- US work authorization
- Free parking
- Paid parental leave
Quick Apply
6d
Help Desk Technician
NVR, Inc —Reston, VA
- $55,000 - $60,000 a year
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Profit sharing
- Disability insurance
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
MSP Helpdesk Technician
M3 Technology Consultants —Fairfax, VA
- $50,000 - $60,000 a year
- Full-time
- AutoCAD
- Mid-level
- Office
- Paid training
- Dental insurance
Desktop Support Technician
L3Harris Technologies —Ashburn, VA
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
1d
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
5d
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Help Desk Specialist
Koniag Government Services —Arlington, VA
- $24 - $32 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Paid holidays
- Health insurance
14d

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Level 1 Help Desk Technician

Nauticon Office Solutions -
Gaithersburg, MD

Quick Apply

Job Details

Full-time
$43,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Research

Full Job Description

About Nauticon

Nauticon (www.nauticon.com) is a technology leader that proudly serves customers with managed IT services, printing and imaging products, electronic security solutions, and workflow management. Nauticon’s primary core value is “Service First.” All Nauticon team members are expected to exhibit excellent customer service and our customer feedback indicates that we practice what we preach! Imagine working for a company selling cutting edge technology products that provide competitive benefits, competitive pay, and more. As one of the largest and growing local technology leaders, we want you to join us!

Salary : $43,000+ based on experience and qualifications

Work Hours: M-F 8am-5pm + on-call (evenings + weekends) approximately 1 week/month

Position summary: Nauticon’s Managed Services division is seeking a Level 1 Help Desk Technician with a strong IT and customer service background. The ideal candidate will have his/her A+ and Net+ certifications and a minimum of 1-3 years of help desk or comparable troubleshooting experience. Connectwise, Continuum RMM, LogMeIn Pro, Auvik, and IT Glue experience are a plus.

Position responsibilities: The responsibilities of a Level 1 Help Desk Technician are:

- Answer customer phone calls; triage and prioritize new tickets and requests

Level 1 Help Desk Technicians are expected to troubleshoot a new issue for between 15-30 minutes before escalating to the Escalations Team

- Provide remote support to end-users at multiple customer sites, including:

Install, configure, and troubleshoot Windows OS and Microsoft Office applications
Perform password resets in Active Directory, Office 365, etc.
Perform administrative tasks in Office 365 (i.e. creating users, distro lists, forwarding rules, etc.)
Troubleshoot network connectivity issues
Configure and troubleshoot Cisco Meraki firewalls and wireless access points
Configure and troubleshoot point-to-site VPN connections
Act as liaison between customer and 3rd party vendors (i.e. internet service providers, line-of-business software vendors, etc.)
Configure and troubleshoot mobile devices for email, multi-factor authentication, and mobile device management services

- Enter all time and notes promptly and accurately into ticketing system

- Communicate courteously and effectively with end users

- Perform product/solution research as required

- Document various user environments

- Work with the rest of IT team to recommend long-term solutions to solve recurring or frequent user issues

Requirements:

A+ and Net+ certifications (preferred)
1-3 years of help desk or comparable troubleshooting experience
Must be able to perform work after hours and on weekends as necessary
Self-motivated, responsible, organized, detail oriented, quick learner, team player
Excellent verbal and written communication skills
Able to leverage all available resources to bring issues/tickets to full resolution
Excellent time management and prioritization in order to juggle tickets, clients, and internal initiatives
Understands the concept of networking and how PCs, servers, end-points communicate with one another
You will be required to lift equipment up to 50 lbs on occasion
Successful candidate will be required to show proof that s/he can legally work in the U.S.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills, nor are these statements intended to create a contract of employment between the employee and Nauticon.

Nauticon is an Equal Opportunity Employer
Nauticon provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.

Benefits
Nauticon offers eligible employees an attractive benefits package including health care, tuition assistance, 401(k), paid time off and much more.

Job Type: Full-time

Pay: $43,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in west mclean va

Level 1 Help Desk Technician

IT Technician / Helpdesk Specialist

Help Desk Technician

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

Help Desk Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Desktop Support Technician I

Service Desk Technician

Tier 1 Help Desk Technician

Helpdesk Technician I

Help Desk Technician

Helpdesk Technician - Tier II

MSP Helpdesk Technician

Desktop Support Technician

Help Desk Specialist II (Tier II – Advanced Support)

IT Help Desk Specialist

IT Support Technician I

Part-Time Help Desk Technician

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Help Desk Specialist

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