Assistant Guest Service Manager
Stonebridge —Montclair, NJ
- $60,000 - $65,000 a year
- Weekends as needed
- Microsoft Excel
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
3d
Concierge/Doorperson
Noor Staffing Group —New York, NY
- $18.00 - $20.34 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
3d
Patient Experience Coordinator - Medical Spa (Front Desk / Concierge)
Aesthetic Center of New Jersey —Franklin Lakes, NJ
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- 401(k)
Quick Apply
Patient Concierge
Apex Heart and Vascular Care —Nutley, NJ
- $18 - $20 an hour
- Part-time
- High school diploma or GED
- Clinic
- In-person
- Flexible schedule
Quick Apply
12d
Part Time Package Concierge
Planned Companies —Jersey City, NJ
- $18.54 an hour
- Part-time
- Computer literacy
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
Concierge
Spring Hills Livingston —Livingston, NJ
- $18 - $19 an hour
- Per diem
- Writing skills
- High school diploma or GED
- Entry level
Quick Apply
(Floater) Concierge
Planned Companies —West Orange, NJ
- $20 an hour
- Evening shift
- Computer literacy
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
7d
Doorman
Planned Companies —Jersey City, NJ
- $21.63 an hour
- Computer literacy
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
7d
Front Desk Concierge - Part-Time
EMPRIME SOLUTIONS LLC —East Orange, NJ
- $16 an hour
- Urgently hiring
- Computer literacy
- Office
- Computer skills
- 401(k)
- 401(k) matching
Quick Apply
Nursing Home Concierge
Avalon Rehabilitation & Care Center —Wayne, NJ
- $20 - $24 an hour
- Full-time
- Nursing home
- Computer literacy
- High school diploma or GED
Quick Apply
Concierge - Jersey City, NJ
Equity Residential —Jersey City, NJ
- $23.23 - $25.81 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
11d
Floater Concierge
Planned Companies —Hackensack, NJ
- $19 an hour
- Computer literacy
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
3d
Overnight Concierge (Full-Time & Part-Time) –Immediate Start
EMPRIME SOLUTIONS LLC —Jersey City, NJ
- $16 - $17 an hour
- Urgently hiring
- Background check
- Residential
- US work authorization
- 401(k)
- Opportunities for advancement
Quick Apply
Concierge
Planned Companies —Bayonne, NJ
- $19 an hour
- Computer literacy
- Mid-level
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
Concierge (Residential Overnight Shift)
Related —New York, NY
- $30.78 an hour
- Overnight shift
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
5d
Concierge (Floater)
Hanover Building Services, LLC —Parsippany-Troy Hills, NJ
- $20 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Concierge - Part-Time Positions Available
EMPRIME SOLUTIONS LLC —Edgewater, NJ
- $16 - $17 an hour
- Overnight shift
- US work authorization
- Communication skills
- Entry level
- 401(k)
- 401(k) matching
Quick Apply
Concierge
FAENA —New York, NY
- $42 an hour
- Full-time
- Mid-level
- Leadership
- 2 years
Quick Apply
14d
Front Desk Concierge
EMPRIME SOLUTIONS LLC —Parsippany-Troy Hills, NJ
- $16 an hour
- Part-time
- Residential
- Communication skills
- Entry level
- 401(k)
- Flexible schedule
Quick Apply
Concierge Position- Luxury Condo
Related —New York, NY
- $30.77 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to stand for extended periods

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Assistant Guest Service Manager

Stonebridge -
Montclair, NJ

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Team leadership
Managing hospitality teams
Frontline customer support management
Supervising experience
Property management systems (PMS)
Productivity software
Hotel and accommodations guest complaints handling

Full Job Description

City, State:

Montclair, New Jersey

Title: Assistant Guest Service Manager

Location: Montclair, New Jersey

FLSA: Exempt

Status: full-time,

Reports to: Front Office Manager

Supervises: Front Desk Team Members

Pay Range: $60,000-65,000 Salary

Job Summary: The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

Essential Functions and Duties:

Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.

Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.

Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.

Ensure the accuracy of guest billing, reservations, and room assignments.

Train new team members and provide ongoing coaching to front office staff.

Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly.

Assist with the management of room inventory and the coordination of room assignments.

Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction.

Manage the front desk schedule and ensure adequate staffing levels during peak periods.

Monitor and manage guest loyalty programs, ensuring enrollment and engagement.

Assist with handling VIP arrivals and special requests to ensure personalized guest experiences.

Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.

Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).

Strong leadership and communication skills to supervise staff and interact with guests.

Excellent problem-solving skills and the ability to resolve guest issues efficiently.

Strong organizational skills, with the ability to manage multiple tasks and priorities.

Ability to work well under pressure in a fast-paced environment.

Experience with guest loyalty programs and VIP guest handling is preferred.

Work Environment:

Primarily an indoor role, based at the front desk and guest areas of the hotel.

Must be able to stand and walk for extended periods while overseeing guest services and assisting staff.

Must be able to lift and carry objects up to 20 lbs. occasionally.

Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must be flexible availability, including evenings, weekends and holidays

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-07-31

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quick Apply

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I want to receive the latest job alert for concierge in west orange, nj

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