Top 46 Information systems manager Jobs in West Palm Beach, Fl

Technical Support Team Lead
PBACO Holding LLC —Palm Springs, FL
- Computer science
- Computer Science
- HIPAA
Quick Apply
4d
Manager, Treasury
Carrier —Palm Beach Gardens, FL
- $96,000 - $192,000 a year
- Full-time
- Customer service
- Office
- 3 years
- Wellness program
- Paid jury duty
Facilities Manager
Palm Beach County —West Palm Beach, FL
- $81,529 a year
- Monday to Friday
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
3d
Senior Manager, Risk Management
Carrier —Palm Beach Gardens, FL
- $117,500 - $234,500 a year
- Full-time
- Customer service
- 5 years
- Office
- Wellness program
- Paid jury duty
Agile Leader
NextEra Energy, Inc. —Palm Beach Gardens, FL
- Full-time
- High school
- Engineering
- Office
4d
Manager Operations - Anatomic Pathology
Jupiter Medical Center —Jupiter, FL
- Full-time
- Hospital
- 5 years
- Bachelor of Science
9d
Human Resources Manager
Power Systems Mfg., LLC —Jupiter, FL
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- On-the-job training
Quick Apply
Technical Project Manager III
Purpose Brands —Boca Raton, FL
- $120,000 - $145,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
Supervisor, Ophthalmic Imaging - Palm Beach Gardens, FL
University of Miami —Palm Beach Gardens, FL
- Full-time
- 5 years
- Clinic
- Patient care
- Health insurance
- Dental insurance
Supervisor, Ophthalmic Clinic Services - Bascom Palmer Eye Institute - Palm Beach Gardens
University of Miami —Palm Beach Gardens, FL
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
F & I Manager
Grieco Automotive Group —Delray Beach, FL
- Full-time
- In person
- Dealership
- Mid-level
- High school diploma or GED
Quick Apply
Solutions Architect Manager
HBK CPAs & Consultants —Boca Raton, FL
- $110,000 - $155,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Profit sharing
- Paid holidays
Quick Apply
6d
Assistant Clinical Manager - CVICU - Full Time - Nights
Jupiter Medical Center —Jupiter, FL
- Full-time
- Nursing
- RN License
- Ability to walk for extended periods
Assistant Clinical Manager (RN) - Progressive Care - Full Time - Days
Jupiter Medical Center —Jupiter, FL
- Full-time
- Nursing
- RN License
- Writing skills
RN Assistant Clinical Manager - Cath Lab Full Time
Jupiter Medical Center —Jupiter, FL
- Full-time
- Acute care
- Nursing
- RN License
F & I Manager
Grieco Ford of Fort Lauderdale —Delray Beach, FL
- Full-time
- In person
- Dealership
- Mid-level
- High school diploma or GED
Senior Manager, ERP Technology Finance
TBC Corporation —Palm Beach Gardens, FL
- Spanish
- Oracle
- English
- Disability insurance
- Health insurance
Senior Manager, Oracle EPM Administrator
TBC Corporation —Palm Beach Gardens, FL
- Spanish
- 7 years
- Microsoft Excel
- Disability insurance
- Health insurance
Manager, Identity and Access Management (IAM)
ASR Group —West Palm Beach, FL
- Remote
- Computer science
- Computer Science
- System design
2d
Supervisor - Patient Access
Conifer Revenue Cycle Solutions —Delray Beach, FL
- Full-time
- Hospital
- Mid-level
- High school diploma or GED

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Technical Support Team Lead

PBACO Holding LLC -
Palm Springs, FL

Quick Apply

Job Details

4 days ago

Qualifications

Customer communication
Application Maintenance

Full Job Description

Summary

The Technical Support Team Lead oversees the day-to-day activities and performance of the Application Support team while remaining hands-on in troubleshooting customer and application issues. As the first level of leadership and technical escalation, this role ensures support requests are properly triaged, investigated, documented, and resolved or escalated. The Team Lead partners with Product, Engineering, QA, and Implementation to resolve issues, improve support processes, and deliver a high level of service. The ideal candidate is organized, technically capable, customer-focused, and comfortable leading a team in a fast-paced healthcare technology environment.

Essential Duties and Responsibilities

Team Leadership & Operations

Lead daily Support team activities; provide guidance, coaching, and training, and assist with onboarding.
Monitor the Support queue to ensure tickets are prioritized, assigned, and driven to resolution, with adequate coverage and balanced workload.
Set clear expectations for ticket quality, responsiveness, documentation, troubleshooting, and customer communication.
Serve as the primary internal escalation point for team questions and complex customer issues.

Technical Support & Troubleshooting

Provide hands-on support for company applications and assist team members with complex investigations.
Ensure appropriate troubleshooting and issue replication before escalation; review logs, data, and system behavior as needed.
Distinguish application defects from user error, configuration, data, or training issues, and identify recurring issues to drive root-cause fixes with internal teams.

Incident Management & Escalation

Coordinate the Support response to high-priority production issues, escalating critical issues promptly.
Maintain clear communication on status, impact, ownership, and next steps through resolution, and escalate systemic or recurring concerns to leadership.

Ticket & Process Management

Ensure tickets contain sufficient detail (problem, affected users, reproduction steps, troubleshooting performed, business impact, priority) before escalation.
Monitor ticket aging, backlog, and response/resolution metrics; identify stalled or misprioritized tickets and drive them forward.
Maintain and improve Support workflows, SOPs, escalation procedures, troubleshooting guides, and knowledge-base documentation.

Customer & Cross-Functional Support

Handle customer concerns professionally and communicate technical issues clearly to both technical and non-technical audiences.
Collaborate with internal teams on customer-impacting issues; surface recurring issues, training gaps, and product feedback.
Ensure Support readiness for new functionality, releases, and implementations, and represent Support in relevant meetings.

Compliance & Other Responsibilities

Maintain confidentiality and comply with HIPAA, privacy, security, and company policies when handling sensitive customer, patient, and company information.
Stay current on company applications and support procedures; perform other duties as assigned.

Supervisory Responsibilities

Provides day-to-day leadership over Technical/Application Support team members, including assigning and monitoring work, coaching, performance feedback, training, and escalating personnel matters to management as appropriate.

Competencies

Technical Troubleshooting: Systematically investigates, reproduces, diagnoses, and resolves application issues.
Leadership: Provides direction, sets expectations, coaches, and holds team members accountable.
Prioritization & Problem Solving: Evaluates business impact, prioritizes competing issues, and identifies root causes rather than symptoms.
Communication & Customer Service: Communicates clearly and professionally while maintaining a customer-focused, objective approach.
Organization & Accountability: Manages multiple tickets, incidents, and priorities with strong follow-through.
Collaboration: Works effectively across Product, Engineering, QA, Implementation, and other teams.
Confidentiality: Exercises sound judgment with confidential, proprietary, or protected health information.

Qualifications

Education and Experience

Bachelor's degree in IT, Computer Science, Information Systems, Healthcare Technology, Business, or related field preferred; equivalent experience considered.
3+ years in technical, application, or software support preferred; 1+ year leading or mentoring a support team preferred.
Experience supporting software applications in a production environment required; healthcare technology experience strongly preferred.

Technical Skills

Strong technical aptitude with experience troubleshooting web-based or enterprise software applications.
Familiarity with ticketing systems (e.g., Jira) and Microsoft Office tools.
Familiarity with databases, SQL, APIs, integrations, or HL7/FHIR is beneficial but not required.

Other Skills and Abilities

Strong organization, attention to detail, and written/verbal communication.
Works independently with sound judgment, remains effective during high-priority incidents, and manages competing priorities in a fast-paced environment.
Knows when an issue should be resolved within Support versus escalated.

Quick Apply

Refine Your Search

information systems manager jobs in west palm beach, fl

Technical Support Team Lead

Manager, Treasury

Facilities Manager

Senior Manager, Risk Management

Agile Leader

Manager Operations - Anatomic Pathology

Human Resources Manager

Technical Project Manager III

Supervisor, Ophthalmic Imaging - Palm Beach Gardens, FL

Supervisor, Ophthalmic Clinic Services - Bascom Palmer Eye Institute - Palm Beach Gardens

F & I Manager

Solutions Architect Manager

Assistant Clinical Manager - CVICU - Full Time - Nights

Assistant Clinical Manager (RN) - Progressive Care - Full Time - Days

RN Assistant Clinical Manager - Cath Lab Full Time

F & I Manager

Senior Manager, ERP Technology Finance

Senior Manager, Oracle EPM Administrator

Manager, Identity and Access Management (IAM)

Supervisor - Patient Access

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