Top 82 Technical support Jobs in West Palm Beach Fl

Telecommunications Service Delivery Provisioner (IP Voice)
BCN Telecom —Boca Raton, FL
- $50,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
IT Support Technician
MHD Communications —West Palm Beach, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
IT Support Specialist I
Empath Health —West Palm Beach, FL
- Windows
- Driver's License
- Geriatrics
- Continuing education credits
- Health insurance
5d
Online Technology Specialist
Palm Beach State College —Lake Worth, FL
- From $23.51 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Service Desk Technician
Flagler Technologies LLC —Boca Raton, FL
- $50,000 - $65,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
Quick Apply
EMR Help Desk Specialist (Hybrid)
Empath Health —West Palm Beach, FL
- Full-time
- Hybrid work
- Microsoft Outlook
- Home Health
- Geriatrics
- Health insurance
- Dental insurance
IT Help Desk Analyst
Jewish Federation of Palm Beach County —West Palm Beach, FL
- Weekends as needed
- Computer science
- Computer Science
- System design
- Wellness program
- Health savings account
Quick Apply
Helpdesk Tier 1
TGIPOWER LLC —Boca Raton, FL
- $50,000 - $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida
Flagler Technologies LLC —Boca Raton, FL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 4 years
- Dental insurance
- Paid time off
Quick Apply
Associate Information Technology
Family Church —West Palm Beach, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Service Desk Representative
Palm Beach State College —Lake Worth, FL
- From $16.51 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
8d
IT Support Engineer
Rapid IT Services —Boca Raton, FL
- Email
- Azure
- Computer Science
- Mid-level
NOC Technician I
TGIPOWER LLC —Boca Raton, FL
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Application & Support Specialist
RAYUS Radiology —Boynton Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Technical Support Specialist, Ion Chromatography
Thermo Fisher Scientific —West Palm Beach, FL
- Full-time
- Customer service
- Mid-level
- Office
Desktop Support Engineer (Dispatch /Part-Time) – West Palm Beach, Florida
Axiom Technologies —West Palm Beach, FL
- Part-time
- Mid-level
- Communication skills
Asst Instr Technical Support
The School District of Palm Beach County —West Palm Beach, FL
- Full-time
- Background check
- US work authorization
- Military encouraged
Technical Support Specialist
Related —West Palm Beach, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Desktop Support Technician - Fort Pierce
Goodwill Industries Manasota Inc —Lake Worth, FL
- $22 an hour
- Weekends as needed
- Mid-level
- Office
- Ability to sit for extended periods
- Store discount
- Wellness program
Quick Apply
IT Engineer Desktop
Health Care District of Palm Beach County —West Palm Beach, FL
- Full-time
- Computer Science
- Inventory management
- 5 years
5d

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Telecommunications Service Delivery Provisioner (IP Voice)

BCN Telecom -
Boca Raton, FL

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Microsoft Outlook
High school diploma or GED
Attention to detail
Vendor relationship management
Vendor communication
Organizational skills
Telecommunications project coordinator experience
Voice over internet protocol (VoIP) configuration
Telephone systems
Cross-functional collaboration
Technical Proficiency
Cross-functional communication

Full Job Description

Service Delivery Provisioner (IP Voice)

Crexendo / Netsapiens

Position Summary

The Service Delivery Provisioner is responsible for the end-to-end provisioning, activation, modification, and disconnect of IP Voice services, including Hosted PBX, SIP Trunking, and POTS Replacement solutions. This role serves as a key liaison between internal teams, carrier partners, vendors, and customers to ensure timely delivery, accurate configuration, and exceptional customer satisfaction.

Primary Responsibilities

Review and process Order Workbooks for new Hosted PBX, SIP Trunking, and POTS Replacement service requests.
Provision new services, process service modifications, and complete service disconnects within established service delivery timelines.
Coordinate with internal departments, partners, carriers, vendors, and customers to clarify order requirements, provide status updates, and ensure successful order completion.
Support and participate in customer and vendor activation calls to facilitate successful service turn-ups and migrations.
Review Customer Service Records (CSRs), invoices, and Letter of Authorization (LOA) documentation, and coordinate Local Number Portability (LNP) activities to port customer telephone numbers.
Collaborate with Logistics and Engineering teams to order, configure, and ship telecommunications equipment, and coordinate professional installations when required.
Maintain accurate customer billing records by applying new charges, service changes, and adjustments prior to billing cycles.
Escalate provisioning, carrier, or order-related issues to carrier account managers and management to minimize delays and ensure customer satisfaction.
Process customer credits and billing adjustments as necessary.
Generate and maintain Cutsheets in Microsoft Excel.
Utilize Excel Workbooks and understand navigation between sheets.
Use Workflow to communicate service delivery Milestones for order status.
Utilize Microsoft Outlook to manage communications, coordinate meetings, and provide timely updates to stakeholders.
Work directly with field technicians to review Statements of Work (SOWs), coordinate site activities, and support analog POTS line cross-connect installations.
Ensure all provisioning activities are documented accurately and completed in accordance with company standards and customer expectations.

Required Qualifications

Experience using the Crexendo and/or Netsapiens provisioning platform.
Strong technical knowledge of VoIP, Hosted PBX, SIP Trunking, and POTS Replacement services.
Understanding of telecommunications service provisioning, number porting (LNP), and carrier coordination processes.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
Excellent written and verbal communication skills with strong attention to detail.
Proven ability to work effectively with customers, vendors, carriers, management, and cross-functional teams.
Ability to prioritize and adapt in a fast-paced environment while meeting deadlines and managing time-sensitive issues.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
High School Diploma or equivalent required.

Preferred Qualifications

Telecommunications project management experience.
Experience coordinating field installations and customer migrations.
Familiarity with carrier ordering, provisioning systems, and billing processes.
Knowledge of telecommunications hardware deployment and configuration.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in west palm beach fl

Telecommunications Service Delivery Provisioner (IP Voice)

IT Support Technician

IT Support Specialist I

Online Technology Specialist

Service Desk Technician

EMR Help Desk Specialist (Hybrid)

IT Help Desk Analyst

Helpdesk Tier 1

IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida

Associate Information Technology

IT Service Desk Representative

IT Support Engineer

NOC Technician I

Application & Support Specialist

Technical Support Specialist, Ion Chromatography

Desktop Support Engineer (Dispatch /Part-Time) – West Palm Beach, Florida

Asst Instr Technical Support

Technical Support Specialist

Desktop Support Technician - Fort Pierce

IT Engineer Desktop

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