Top 31 Account resolution specialist Jobs in West Virginia

Member Support Specialist ( Collections Officer)
West Virginia Central Federal Credit Union —Parkersburg, WV
- From $18.13 an hour
- Full-time
- Background check
- Sales
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Member Solutions Specialist
West Virginia Central Federal Credit Union —Parkersburg, WV
- From $21 an hour
- Full-time
- High school
- Word processing
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Consumer Loan Resolution Specialist - Credit Resolution
WesBanco Bank, Inc. —Wheeling, WV
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Patient Accounts Resolution Specialist
Charleston Area Medical Center (CAMC) —Charleston, WV
- Online Application
- Microsoft Excel
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service/Account Specialist
VSP Technologies —Parkersburg, WV
- Full-time
- Office
- High school diploma or GED
- Business Administration
- Paid holidays
- Disability insurance
Quick Apply
Digital CX Solutions Specialist
West Virginia University Foundation —Morgantown, WV
- Full-time
- Mid-level
- Office
- Bachelor's degree
Specialist, Property Management
Amherst Holdings —Bradley, WV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Health savings account
Technical Support Specialist I
West Virginia University Foundation —Morgantown, WV
- Full-time
- Computer Science
- Computer literacy
- Writing skills
Patient Accounts Resolution Specialist -- Patient Accounts -- General Hospital
CAMC Health System —Charleston, WV
- Overtime
- Microsoft Excel
- Hospital
- Customer service
Patient Accounts Resolution Specialist -- Patient Accounts -- General Hospital
Mon Health —Charleston, WV
- Overtime
- Microsoft Excel
- Hospital
- Customer service
Exceptions Specialist II - Onsite - Charleston, WV
ModivCare Solutions, LLC —Charleston, WV
- $14.23 - $17.50 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Default Production Specialist II
Truist Bank —Charleston, WV
- Full-time
- Computer literacy
- English
- Mid-level
- AD&D insurance
- Paid holidays
Program Support Specialist
Quality Insights,Inc —Charleston, WV
- $41,000 - $50,000 a year
- Full-time
- 5 years
- Medical office experience
- Research
- Gym membership
Quick Apply
Peer Recovery Support Specialist (Flatwoods)
COMMUNITY CARE OF WEST VIRGINIA INC —Sutton, WV
- Overtime
- Microsoft Excel
- Microsoft Outlook
- OSHA
- Paid holidays
- Disability insurance
Commercial Client Specialist I
Truist Bank —Huntington, WV
- $57,880 - $106,730 a year
- Full-time
- Computer literacy
- Basic math
- English
- AD&D insurance
- Paid holidays
Billing and Utilization Management Specialist
Prestera Health Services —Huntington, WV
- $17.55 an hour
- Full-time
- Microsoft Word
- Research
- Mid-level
Quick Apply
22h
Grants Compliance Specialist
West Virginia Department of Economic Development —Charleston, WV
- $40,000 - $50,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Information Technology Specialist
CITY OF WHEELING —Wheeling, WV
- Computer Science
- Office
- Windows
Quick Apply
14d
Customer Care Center Specialist
City National Bank of WV —Cross Lanes, WV
- Full-time
- Spanish
- English
- Office
- Paid parental leave
- Health insurance
Quick Apply
Operations Specialist
West Virginia International Yeager Airport —Charleston, WV
- $17.50 - $20.00 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
9d

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Member Support Specialist ( Collections Officer)

West Virginia Central Federal Credit Union
Parkersburg, WV

Quick Apply

Job Details

Full-time
From $18.13 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Report writing
Writing skills
Windows
High school diploma or GED
Industry knowledge of retail banking

Full Job Description

Role:
The Collections Officer will work under the supervision of the Director of Member Support to assist in the control of all delinquent loan accounts and overdrawn share accounts.

Collection of these accounts will be inaccordance with the Board approved Collection Policy and credit union procedures.

Essential Functions & Responsibilities:
N 60% Providing member service regarding collection issues, process member refunds, process and review account adjustments, resolve member discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.
Accountable for reducing delinquency for assigned accounts.
Must communicate & follow up effectively with the collection area regarding member accounts on a timely basis.
Be able to conduct soft collections by both phones, in-person discussion, and the creation of notices or letters. This collection activity would include NSF activity, loans, and share accounts.
Learn how to effectively use the EPISYS system to track collection activities with members and to produce collection notices/letters.
Process claims made in reference to the Debt Management the credit union offers to members and other member payment protection insurances.

Work with Director of Member Support to appropriately handle Collateral Protection Insurance claims and paperwork.
Learn how to use Overdraft Advance (EPISYS) software to assist in the proper management of this program.
Assist with the paperwork needed to file suit in Magistrate Court and the filing of any judgment awarded.
Become familiar with and be able to file/handle writs of execution, suggestions, garnishments, abstracts, and lien filing.
Sets up and maintains accurate files and reports on all collections activity. 5% Help the VP Lending and Collections as needed to produce reports and documentation for
management and board information purposes.
Knowledgeable of all CU Products and/or Use Credit Union Products.
Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
Assist in the handling of repossessed collateral. This might include sending out the notice of sale, title work, payment of repossession and collateral prep bills, etc. Work towards a timely sale of the repossessed collateral with the goal being to maximize the sale price thus reducing the outstanding debt.

Performance Measurements:
1. Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls
to members upon generation of the XX day notice.
2. Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
3. Collect on assigned delinquent accounts as follows: XX% or more of all 30 day, XX% or more of all 60 day,
XX% or more of all 90 day.
4. Keep collections files and records accurate, complete, and up-to-date.
5. Ensure all collection activity is legal and follows established policies, keeping management informed of
operational issues affecting collection activities.
6. Identify and inform management of potential underwriting problems.
7. Provide professional, timely, and accurate service and support to all members and associates.
Knowledge and Skills:
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Talks to others to convey information effectively. Communicates effectively in writing as appropriate for the needs of the audience. Maintains confidentiality related to Credit Union operations and work-related information. Computer operating systems; e.g. Microsoft Windows

Physical
Requirements
Work Environment
This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Type: Full-time

Pay: From $18.13 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Banking & Lending Occupations: 2 years (Required)
Collections: 2 years (Required)

Ability to Relocate:

Parkersburg, WV 26101: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

account resolution specialist jobs in west virginia

Member Support Specialist ( Collections Officer)

Member Solutions Specialist

Consumer Loan Resolution Specialist - Credit Resolution

Patient Accounts Resolution Specialist

Customer Service/Account Specialist

Digital CX Solutions Specialist

Specialist, Property Management

Technical Support Specialist I

Patient Accounts Resolution Specialist -- Patient Accounts -- General Hospital

Patient Accounts Resolution Specialist -- Patient Accounts -- General Hospital

Exceptions Specialist II - Onsite - Charleston, WV

Default Production Specialist II

Program Support Specialist

Peer Recovery Support Specialist (Flatwoods)

Commercial Client Specialist I

Billing and Utilization Management Specialist

Grants Compliance Specialist

Information Technology Specialist

Customer Care Center Specialist

Operations Specialist

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