Top 1318 Customer service supervisor Jobs in West Virginia

Customer Service Advocate II (Remote)
CASCI —Charleston, WV
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Customer Service Advocate I (Remote)
CASCI —Charleston, WV
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
7d
RN Nursing Supervisor
Keyser Healthcare Center —Keyser, WV
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Nursing Supervisor, Weekends
Martinsburg Healthcare Center —Martinsburg, WV
- Weekends as needed
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
RN Nursing Supervisor
Glenwood Healthcare Center —Princeton, WV
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
RN Nursing Supervisor, Part Time
Beckley Healthcare Center —Beckley, WV
- Part-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Mountain State Insurance Agency —Charleston, WV
- Full-time
- No experience needed
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
RN Nursing Supervisor, Weekends
Beckley Healthcare Center —Beckley, WV
- Weekends as needed
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor
Constellium —Ravenswood, WV
- 5 years
- In-person
- Senior level
Nursing Supervisor
Northwood Health Systems —Weirton, WV
- Weekends as needed
- Background check
- Nursing
- Psychiatry
- Paid training
- Health savings account
Quick Apply
Part Time RN Registered Nurse Weekend Supervisor
Fayetteville Healthcare Center —Fayetteville, WV
- Part-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse RN Supervisor
Martinsburg Healthcare Center —Martinsburg, WV
- Full-time
- RN License
- Mid-level
- Under 1 year
- Disability insurance
- Health insurance
Quick Apply
RN Nursing Supervisor, Evenings
Beckley Healthcare Center —Beckley, WV
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Nursing Supervisor, Evenings
Berkeley Springs Healthcare Center —Berkeley Springs, WV
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
RN Supervisor
Worthington Healthcare Center —Parkersburg, WV
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN or LPN Afternoon Supervisor/Charge Nurse
St. Barbara's Memorial Nursing Home —Fairmont, WV
- From $36 an hour
- Full-time
- Nursing
- Vital signs
- RN License
- Health insurance
- Dental insurance
Quick Apply
1d
Quality Supervisor
Chem-Pak, Inc —Martinsburg, WV
- From $25 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
5d
Licensed Insurance Agent/Customer Service Representative
Radabaugh & Associates Allstate Insurance Agency —Martinsburg, WV
- $42,500 - $65,000 a year
- Full-time
- Background check
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
RN Supervisor, Evenings and Nights
River Oaks Healthcare Center —Clarksburg, WV
- $38 - $45 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse (RN) Weekend Supervisor/Charge Nurse
St. Barbara's Memorial Nursing Home —Fairmont, WV
- From $36 an hour
- 12 hour shift
- Skilled nursing facility
- RN License
- Nursing home
Quick Apply

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Customer Service Advocate II (Remote)

CASCI -
Charleston, WV

Quick Apply

Job Details

Full-time
$39,240 - $71,940 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Prioritize workflow & multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated proficiency.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience.

Preferred Qualifications:

3 years experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $39,240 - $71,940

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

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Refine Your Search

customer service supervisor jobs in west virginia

Customer Service Advocate II (Remote)

Customer Service Advocate I (Remote)

RN Nursing Supervisor

RN Nursing Supervisor, Weekends

RN Nursing Supervisor

RN Nursing Supervisor, Part Time

Customer Service Representative

RN Nursing Supervisor, Weekends

Maintenance Supervisor

Nursing Supervisor

Part Time RN Registered Nurse Weekend Supervisor

Registered Nurse RN Supervisor

RN Nursing Supervisor, Evenings

RN Nursing Supervisor, Evenings

RN Supervisor

RN or LPN Afternoon Supervisor/Charge Nurse

Quality Supervisor

Licensed Insurance Agent/Customer Service Representative

RN Supervisor, Evenings and Nights

Registered Nurse (RN) Weekend Supervisor/Charge Nurse

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