Top 3302 Client experience manager Jobs in Westford, Ma

General Manager
Confidential —Littleton, MA
- $175,000 - $200,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
10d
Client Experience & Office Manager
Northstar Financial Planning —Windham, NH
- $60,000 - $75,000 a year
- Full-time
- CRM software
- Background check
- Mid-level
- Health insurance
- 401(k)
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Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
Multi-Site Community Manager
The Dartmouth Group —Lexington, MA
- From $80,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Urgent Care Veterinary Practice Manager
UrgentVet - Westford —Westford, MA
- Weekends as needed
- Mid-level
- Acute care experience
- Leadership
- Paid parental leave
- Disability insurance
Quick Apply
Customer Success Manager ($85-100k + Bonus; 5yr B2B exp req)
#twiceasnice Recruiting —Lowell, MA
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
1d
GMP Assistant Manager (Devens, MA)
CSI International —Devens, MA
- $90,000 a year
- Weekends as needed
- Background check
- Writing skills
- English
Quick Apply
Associate Branch Manager
BrightView Landscapes —Chelmsford, MA
- $90,000 - $105,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Paid holidays
- Health insurance
Engagement Manager (Remote)
GlideFast Consulting —Waltham, MA
- $115,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Travel
- Fair chance
- Health insurance
- Dental insurance
Service Delivery Manager
Apps Associates —Acton, MA
- Full-time
- Remote
- Oracle
- Bachelor's degree
- Mentoring
3d
Property Manager
Willow Bridge Property Company —Chelmsford, MA
- $105,000 - $110,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Residential
- Health insurance
- Dental insurance
12d
Executive Coordinator & Client Experience Manager
Ameriprise Financial —Nashua, NH
- $45,000 - $60,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Disability insurance
- Paid time off
Quick Apply
Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Office Manager/CSR
Russell Landscaping —Billerica, MA
- $27.24 - $32.80 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid time off
- Referral program
Quick Apply
9d
Customer Success Manager
Crayon —Boston, MA
- $90,000 - $115,000 a year
- Full-time
- Remote
- Project management
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Team Lead
OpenClinica LLC —Needham, MA
- $120,000 - $140,000 a year
- Full-time
- Remote
- 8 years
- Supervising experience
- Bachelor's degree
Quick Apply
5d
Production Manager
Cirtec Medical Corp. —Lowell, MA
- $90,000 - $130,000 a year
- Overtime
- ERP systems
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Learning Operations Manager (Remote)
QA USA, Inc. —Boston, MA
- Full-time
- Remote
- 5 years
- Mid-level
- Organizational skills
- Commuter assistance
- Health insurance
Quick Apply
Customer Success Manager
Symbotic LLC —Wilmington, MA
- $108,000 - $148,500 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
10d
Project Manager
Apps Associates —Acton, MA
- Full-time
- Microsoft Excel
- Azure
- Oracle

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General Manager

Confidential
Littleton, MA

Quick Apply

Job Details

Full-time
$175,000 - $200,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Achieving large sales
Vendor relationship building
Executive-level team management
Business development management
Management
Operations management
Managing sales strategy or development teams
Talent management
Employee retention
Account development
Sales team management
Business process reengineering
Profit & loss
Labor contracts
Construction experience
Low voltage
Sales leadership
Account management
Managing fire safety teams
Data-driven decision making
Labor relations department management

Full Job Description

Role Summary

The General Manager oversees full business across service operations, fire suppression, electronic security, intercommunication, and enterprise sales. As the senior regional leader, this role is directly accountable for P&L performance, client relationships, market growth, and team results across all business lines. This role leads the enterprise sales function while serving as Norel’s primary representative to key clients, strategic partners, and local stakeholders.

Key Responsibilities

Business Performance & P&L Ownership

1. Own P&L, including top-line revenue, gross margin, overhead, and EBITDA contribution.

2. Set annual operating plans and revenue targets across service, suppression, security, and installation lines.

3. Identify business expansion opportunities, including new verticals, geographies, and service capabilities.

4. Report business performance to executive leadership with clear visibility into leading and lagging indicators.

Enterprise Sales Leadership

1. Lead or directly support pursuit of large enterprise accounts, general contractors, and property management firms.

2. Own key client relationships at the executive level, ensuring retention, satisfaction, and account growth.

3. Align enterprise sales activity with service capacity so new accounts can be onboarded and retained without service degradation.

4. Partner with the Director of Service & Systems Operations to ensure seamless construction-to-service handovers.

Operational Oversight

1. Provide strategic direction and performance accountability to the Director of Service & Systems Operations.

2. Remove operational barriers and resource constraints that limit the service, testing, and installation teams.

3. Establish and hold the standard for safety, compliance, and customer experience across all field operations.

4. Oversee hiring decisions and organizational structure changes at the management level.

Culture & Team Development

1. Build a high-performance regional culture with clear expectations, accountability, and growth paths.

2. Develop internal leadership by identifying and investing in next-level managers and high-potential technicians.

3. Represent the organizations values externally in client interactions, industry associations, and recruiting.

Cross-Brand Collaboration & Platform Growth

1. Collaborate actively with peer leadership to grow the combined platform by sharing best practices, resources, and market intelligence across both brands.

2. Identify and pursue operational and commercial synergies between colleagues, including vendor relationships, service capabilities, talent pipelines, and geographic coverage.

3. Represent the organization as a contributing partner in the broader platform strategy, thinking beyond the P&L to the enterprise opportunity.

KPIs

1. Volume and regional revenue growth (year-over-year top-line)

2. Gross margin percentage across service, suppression, and installation lines

3. Enterprise account retention and expansion

4. EBITDA contribution

5. Employee retention and bench strength

Requirements

Experience

1. 10+ years in fire-life safety, fire suppression, or low-voltage security; candidates with a deep fire-life safety background are strongly preferred, and construction or contracting experience is a meaningful differentiator.

2. 5+ years in a senior general management, regional VP, or equivalent P&L leadership role.

3. Demonstrated success growing a multi-line service business organically and through key account development.

4. Track record of building and leading high-performing operational and sales teams.

Education

1. Bachelor’s degree required, or 10+ years of directly relevant industry experience in a leadership capacity.

Technical & Industry Knowledge

1. Working fluency across fire alarm, fire suppression, electronic security, and intercommunication systems, with the ability to lead credibly with technicians, clients, and AHJs.

2. Familiarity with NFPA 72, NFPA 25, NFPA 101, and the New England regulatory environment.

3. Active experience working with unionized labor, including comfort navigating union contracts, grievance procedures, and labor relations; prior experience in a union-dense construction or service environment is a strong plus.

4. Comfort with field service management platforms and business reporting tools.

Leadership Profile

1. Operator-first mindset, equally comfortable reviewing a P&L and walking a job site.

2. Strong external presence with the ability to build trust with enterprise clients, general contractors, and property owners.

3. Direct communicator with the judgment to escalate the right issues and empower the team on the rest.

This is a leadership opportunity for someone who wants to do more than manage a branch. The General Manager will help shape the growth, culture, and future of the organization!

Pay: $175,000.00 - $200,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client experience manager jobs in westford, ma

General Manager

Client Experience & Office Manager

Project Manager -Remote

Multi-Site Community Manager

Urgent Care Veterinary Practice Manager

Customer Success Manager ($85-100k + Bonus; 5yr B2B exp req)

GMP Assistant Manager (Devens, MA)

Associate Branch Manager

Engagement Manager (Remote)

Service Delivery Manager

Property Manager

Executive Coordinator & Client Experience Manager

Senior Customer Success Manager (Remote - MA)

Office Manager/CSR

Customer Success Manager

Customer Success Team Lead

Production Manager

Learning Operations Manager (Remote)

Customer Success Manager

Project Manager

I want to receive the latest job alert for client experience manager in westford, ma

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