Top 30 Help desk analyst Jobs in Westlake, Tx

Client Support Desk Analyst
defi AUTO LLC —Westlake, TX
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
11d
Analyst, AACU Technology Service Desk
American Airlines —Fort Worth, TX
- On call
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
12d
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
Service Desk Specialist II
NetCov —Fort Worth, TX
- $58,687 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
Technical Analyst – MSP Experience is a Must
Fults & Associates —Grapevine, TX
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Azure
- Health insurance
- Dental insurance
HCM Support Analyst
ASPIRE HR LLC —Dallas, TX
- Full-time
- Research
- Mid-level
- Office
14d
Field Services Specialist
NetCov —Fort Worth, TX
- $25.84 - $34.46 an hour
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Opportunities for advancement
Quick Apply
AI Enablement and Practice Support Specialist
Traveling Coaches —Plano, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
IOC Support Analyst
DFW International Airport —Dallas-Fort Worth, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
3d
AI Enablement and Practice Support Specialist
TRAVELING COACHES INC —Plano, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Global NOC Operations Manager
GM Financial —Arlington, TX
- Full-time
- Hybrid work
- Word processing
- Office
- Windows
- Tuition reimbursement
- 401(k) matching
8d
Engineer - Cloud & Infra Management
LTM —Frisco, TX
- $55,000 - $60,000 a year
- Spanish
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Senior Business Systems Analyst
Solera —Westlake, TX
- Full-time
- Computer science
- Computer Science
- 5 years
Business Systems Program Manager III, Google Cloud
Google —Addison, TX
- $164,000 - $239,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
9d
Senior Systems Analyst - Information and HR Technology (Oracle Cloud, PeopleSoft and other ERP Systems)
UT Southwestern —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Paid holidays

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help desk analyst jobs near westlake, tx

Client Support Desk Analyst

defi AUTO LLC -
Westlake, TX

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
11 days ago

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

help desk analyst jobs in westlake, tx

Client Support Desk Analyst

Analyst, AACU Technology Service Desk

Tech Analyst II

IT Help Desk Analyst

Service Specialist II

Desktop Support Analyst II

Service Desk Specialist II

Help Desk Analyst

Learning Technology Consultant

Technical Analyst – MSP Experience is a Must

HCM Support Analyst

Field Services Specialist

AI Enablement and Practice Support Specialist

IOC Support Analyst

AI Enablement and Practice Support Specialist

Global NOC Operations Manager

Engineer - Cloud & Infra Management

Senior Business Systems Analyst

Business Systems Program Manager III, Google Cloud

Senior Systems Analyst - Information and HR Technology (Oracle Cloud, PeopleSoft and other ERP Systems)

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