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Senior Healthcare Growth Operations Manager

HelloFresh -
Boulder, CO

Apply Now

Job Details

Full-time
$137,445 - $158,950 a year

Benefits

Health insurance
Tuition reimbursement
Paid time off
Parental leave
401(k) matching

Qualifications

Spreadsheets
HIPAA
Bachelor's degree

Full Job Description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Senior Healthcare Growth Operations Manager

This is a hybrid role to the HelloFresh Headquarters in either Chicago, IL or Boulder, CO

Factor, a brand of HelloFresh, is looking for a Senior Healthcare Growth Operations Manager to join our New Channels Team. As a leader in the health-focused, fully prepared meal space, F_ is at the forefront of the “Food as Medicine Space” movement. In this role, you will be the point person for F_healthcare customers which range from health plans, hospital systems, community-based organizations and clinical researchers. For these customers and their patients, we do more than deliver meals; we deliver better health outcomes.

You will….

Lead Daily Partner Operations: Act as the primary ‘Point of Contact', you will resolve questions and ensure every partner request is met with a high-touch, solution-oriented response.
Coordinate Cross-Functionally: Work closely with our Product, Supply Chain and Nutrition teams to ensure a seamless experience for patients and translate the complex needs of healthcare partners.
Own the Operational Truth: You will monitor, track, and report on key performance indicators (KPIs) and business metrics across the healthcare partner portfolio. You will ensure data integrity and translate raw numbers into clear updates for internal stakeholders and partner teams.
Support High-Impact Launches: Assist in the implementation of new partners. You will coordinate the "checklist" of launch activities, from setting up user accounts to ensuring referral workflows are correctly mapped.

You are….

A Healthcare-Fluent Collaborator: You are comfortable navigating the specific needs of health plans and providers, translating "clinical requirements" into "operational realities" without losing a beat.
A Strong Communicator: A versatile communicator capable of distilling complex data nuances for executive leadership while fostering alignment across cross-functional teams to drive measurable results
A Proactive Problem Solver: You identify potential bottlenecks before they impact the partner experience and move quickly to resolve them with a "high-touch" service mindset..
Data-Driven & Detail-Oriented: You have a "trust but verify" mindset. You enjoy digging into the numbers to ensure data integrity and can transform raw metrics into a narrative that stakeholders believe in.

At a minimum, you have:

6+ years of experience in account management, partner operations or healthcare services.
Management consulting, healthcare start up and/or payor experience
Foundational of understanding of the healthcare industry, including HIPAA
Advanced proficiency in Excel and Google
Exceptional written and verbal communication skills
BA/BS degree

You’ll get…

401k with company match that vest immediately upon participation, and company equity plan based on role
Generous PTO, including sabbatical, and parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education (upon 2 years of service)
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

FOR CO POSTINGS

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

When submitting supporting documents such as a resume, curriculum vitae (CV), or educational transcripts, you may voluntarily redact or omit any information that would identify your age. This includes:

Dates of birth
Dates of attendance at educational institutions
Dates of graduation

Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience. Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks.
#Factor #JD1008

Colorado Pay Range

$137,445—$158,950 USD

Illinois Pay Range

$137,445—$158,950 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Apply Now

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