Top 22 Service desk support Jobs in Westminster Md

Tech Customer Support
Aircraft Owners and Pilots Association —Frederick, MD
- $29 - $34 an hour
- Monday to Friday
- Microsoft Outlook
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
Technology Assistant (Student Employee)
Carroll Community College —Westminster, MD
- $15 an hour
- Online Application
- Classroom
- Microsoft Excel
- Office
Customer Service Representative - Tier 1
Sparksoft Corporation —Columbia, MD
- Remote
- Salesforce
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
23h
IT Service Desk Analyst II 11a - 7p
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
Help Desk Support Analyst (Associate-Level)
Link Solutions, Inc. —Frederick, MD
- Full-time
- Office
- Windows
- Organizational skills
- Paid holidays
- Disability insurance
Help Desk Support Specialist
NOTRE DAME PREPARATORY SCHOOL —Towson, MD
- $48,000 - $63,000 a year
- Online Application
- Background check
- School experience
- Computer science
- Disability insurance
- Health insurance
11d
IT Support Specialist
Baltimore Country Club —Lutherville-Timonium, MD
- $25 - $28 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Owings Mills, MD
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Operations Field Specialist
RadNet —Owings Mills, MD
- $55,000 - $65,000 a year
- Full-time
- Writing skills
- System design
- Mid-level
- Health savings account
- Health insurance
Desktop Support Technician
Ovation Workplace Services Inc —Hunt Valley, MD
- $35,000 - $49,000 a year
- Extended hours
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Data and IT Operations Coordinator
Mental Health Association of Maryland —Timonium, MD
- $58,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
7d
IT FUNCTIONAL ANALYST I
State of Maryland - MSP - Support Services Bureau —Pikesville, MD
- $71,805 - $113,243 a year
- Online Application
- Bilingual
- Military
- Pass drug screening
8d
IT Service Support Engineer
OBXtek —Frederick, MD
- Classroom
- Computer science
- Microsoft Outlook
Quick Apply
Information Systems Technology Trainer
Frederick County Public Schools —Frederick, MD
- $42.16 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
Director, Operational Support Center
Sinclair Broadcast Group —Cockeysville, MD
- $140,000 - $160,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Senior level
- Employee stock purchase plan
- Paid holidays
PC Technician III
Safeway —Columbia, MD
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Senior Support Technician
Vertilocity —Frederick, MD
- Full-time
- Azure
- Senior level
- Paid holidays
- Health insurance
Quick Apply
IT Technician
Sparksoft Corporation —Columbia, MD
- $45,000 - $50,000 a year
- Windows
- Leadership
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
23h
IT Service Desk Analyst II
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
1d

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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Westminster, MD
OR 5+ years verifiable field experience in I.T./Telecom. Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable…
$18 - $25 an hour
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Help Desk Technician - DAYS - TS/SCI W/ POLY
General Dynamics Information Technology —Annapolis Junction, MD
May vary based on technical training, certification(s), or degree. We reserve the right to take your picture to verify your identity and prevent fraud.
$25.63 - $32.20 an hour

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Tech Customer Support

Aircraft Owners and Pilots Association -
Frederick, MD

Apply Now

Job Details

$29 - $34 an hour

Benefits

Wellness program
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Work from home
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Desktop computer repair
Data encryption
Endpoint Security
Cloud identity and access management (IAM)
Microsoft Outlook
IT user and group management
Wireless networking
In-person customer service
Hardware maintenance
User training (technical support)
High school diploma or GED
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Computer management
Remote access software
Azure AD
Data access controls implementation
Microsoft Teams
SharePoint
MFA
Access control management
VPN management
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

JOB SUMMARY:

The Technical Customer Support position will serve as the first point of contact for end users with technical issues. They will be responsible for logging the request, collecting detailed information about the issue, and resolving and / or escalating the issue if necessary. Will respond to help desk calls using basic trouble shooting techniques to provide timely problem diagnosis and resolution. Log all help desk calls taken into database detailing problem and applied fixes. Installation maintenance and support of computer hardware including CPU's, monitor, printers, NIC's, modems, drivers, etc. Installation, maintenance and support of both standard and specialized application software. Duties include lifting and transferring PC's, monitors and printers.

ESSENTIAL FUNCTIONS:

End-User Support Level 1 & 2 (40%)

Provide direct support to end-users through multiple channels, including a ticketing system, phone calls, email, and in-person assistance. Serve as the initial contact for employees experiencing IT issues. Diagnose and resolve a wide range of technical problems, such as login failures, software errors, printing issues, and system crashes. Provide clear instructions for users of varying technical skills and utilize remote support tools to assist users in different locations. Complex or unresolved issues are escalated appropriately to senior support staff.

Hardware, Device & Software Support (15%)

Prepare, maintain and support hardware and software to ensure seamless operation for end-users. Including imaging, deploying, configuring, installing, updating and troubleshooting hardware and software such as desktops, laptops, mobile devices, printers, and accessories and applications such as Office365, Creative Cloud and other productivity applications. Issues are escalated to senior staff when needed.

Account & Access Management (15%)

Create and modify user accounts in systems such as Active Directory and Microsoft 365 portals. Manage user permissions, group memberships, and security roles, ensuring appropriate access based on job responsibilities. Support for login issues, password resets, and multi-factor authentication is provided routinely. Collaborate with HR and team leads to ensure account access aligns with onboarding and offboarding events, while maintaining logs and compliance with internal access control policies.

Network & Connectivity Support (10%)

Diagnose and resolve office and remote network problems, including wired and wireless connectivity issues. Assist users with VPN access and connections to onsite and offsite/home networks. Manage audio visual and network needs in meeting rooms, such as projectors, conferencing equipment, and cables. Coordinating with senior staff is required to implement fixes involving switches, routers, or firewalls when necessary.

Documentation & Reporting (5%)

Document troubleshooting steps, resolutions, and recurring issues in the service desk system to support knowledge sharing and identify patterns of systemic problems. Contribute to internal knowledge bases and create quick-reference guides.

Security & Compliance Tasks (5%)

Review systems and reporting as assigned to assist in ensuring all endpoints remain secure and compliant with organizational IT policies. Respond to alerts or suspicious activity, such as phishing attempts or unusual login behavior, escalating incidents when necessary.

Collaboration & Escalation (5%)

Collaborate with other IT teams, including systems administrators, and cybersecurity staff. When an issue exceeds the specialist’s scope or expertise, it is escalated appropriately. The specialist participates in departmental meetings, contributes feedback for improving IT operations, and provides hands-on support for projects such as office relocations, system upgrades, or technology rollouts.

Self-Learning & Technology Exploration (5%)

To remain effective and adaptable, engage in continuous learning and skill development. This includes self-directed study of emerging technologies, industry trends, and new tools relevant to IT support, system administration, and cybersecurity. The specialist may enroll in online courses, participate in vendor webinars, or pursue certifications in areas such as networking, cloud platforms, mobile device management, or support automation. New knowledge is actively applied to improve daily workflows, enhance troubleshooting efficiency, and contribute ideas for process improvements or innovation within the IT team. Familiarity with both Windows and macOS ecosystems is continuously expanded to reflect the evolving needs of the organization.

**Although this job description aims to capture the majority of the position duties, other duties may be assigned based on business and departmental needs.

REQUIRED JOB QUALIFICATIONS:

High school diploma or equivalent

1 year of experience in a Level 1 IT support role

Must have hands-on experience providing end-user support in a professional environment, including desktop support, remote troubleshooting, and ticket resolution across Windows and macOS platforms

Proficiency in supporting Windows operating systems

Demonstrated ability to configure, troubleshoot, and support users in a Windows environment, including file systems, user settings, software installation, and system maintenance

Strong knowledge of Microsoft 365 ecosystem

Experience with Outlook, Teams, SharePoint, and OneDrive, including account setup, troubleshooting, and user training. Ability to support Microsoft 365 administration tasks like license assignment and group membership

Familiarity with Active Directory and identity/access management

Experience with account creation, group management, password resets, and permission-based access control via Active Directory or Azure AD

Working knowledge of basic networking concepts and connectivity troubleshooting

Understanding of IP addressing, DNS, DHCP, Wi-Fi, VPNs, and network troubleshooting tools. Ability to support users with network-related issues on-site and remotely

Understanding of IT security fundamentals

Basic knowledge of antivirus management, endpoint protection, encryption tools (e.g., BitLocker, FileVault), phishing awareness, and secure password/MFA practices

Desktop Support Certifications or equivalent job experience

CompTIA A+

PREFERRED JOB QUALIFICATIONS:

Advanced Certifications

Microsoft Certified: Modern Desktop Administrator Associate

CompTIA Network+

Associate degree in Information Technology, Computer Science, or related field

WORKING CONDITIONS:

This position works in an office setting.

Typical working hours are 8:30 am – 5 pm, Monday through Friday, with a one-hour lunch break.

Generally, a climate-controlled environment with occasional exposure to outdoor weather conditions when attending aviation related events, including exposure to higher altitudes and confined spaces if in a general aviation aircraft.

This position requires some travel, up to 5% of the time, to various general aviation or industry-related events. Travel is by aircraft (general aviation and commercial) and by road or public transit.

PHYSICAL DEMANDS:

The physical demands of this position are typical of a standard office environment. While performing the duties of this job, the employee will regularly be required to:

Sit for extended periods while working at a computer or attending meetings.

Communicate effectively via email, phone, and in-person, which requires clear speech, hearing, and vision.

Occasionally lift or move items weighing up to 30 pounds, such as boxes of materials or equipment.

Occasionally stand, walk, and reach with hands and arms during the course of normal office activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL INFORMATION:

This position is located at AOPA’s Frederick, MD, office.

The hourly rate for this position is: $29.00 - $34.00, depending on education and experience.

BENEFIT INFORMATION:

Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program (so you can keep flying and remain proficient)

Medical, Dental, and Vision insurance is available for employees and their dependents the 1st of the month following their start date

Flexible Spending Plans

Health Savings Plan with employer contribution (for eligible participants)

401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution

Company paid Short and Long-term Disability Insurance

Company paid Life Insurance and AD&D insurance with the option to buy up

Paid Time Off (PTO): 17 days accrued during first year (accruals increase based on tenure)

Paid Holidays: 12 holidays

Personal days: 3 (prorated based on hire date)

Volunteer day: 1 (prorated based on hire date)

Work From Home Fridays

Paid Parental Leave

AOPA Membership

Employee Assistance Program

Wellness Program (earn medical insurance premium discounts)

Gym Reimbursement Program

Supplemental insurance options (critical illness, accident, hospital indemnity)

Tuition Reimbursement Program

Discount on AOPA swag

Business casual dress code

Free coffee, tea, hot cocoa

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service desk support jobs in westminster md

Tech Customer Support

Technology Assistant (Student Employee)

Customer Service Representative - Tier 1

IT Service Desk Analyst II 11a - 7p

Help Desk Support Analyst (Associate-Level)

Help Desk Support Specialist

IT Support Specialist

IT Help Desk Tier 1 - Bilingual

IT Operations Field Specialist

Desktop Support Technician

Data and IT Operations Coordinator

IT FUNCTIONAL ANALYST I

IT Service Support Engineer

Information Systems Technology Trainer

Director, Operational Support Center

PC Technician III

Senior Support Technician

IT Technician

IT Service Desk Analyst II

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