Top 28 Guest service agent Jobs in Westport Ct

Guest Service Agent
The Watershed Hotel —Norwalk, CT
- Full-time
- Hotel
- Entry level
Quick Apply
6d
Front Desk Agent
The Inn at Longshore —Westport, CT
- $19 an hour
- Weekends as needed
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
EVEN Hotel by IHG Norwalk —Norwalk, CT
- $18 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent | Norwalk Residence Inn
Norwalk Residence Inn —Norwalk, CT
- $17.50 - $18.50 an hour
- Weekends as needed
- Spanish
- English
- Residential
Quick Apply
Guest Service Agents
The Lloyd Hotel —Stamford, CT
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent (PT)
Hyatt Regency Greenwich —Old Greenwich, CT
- $22 - $23 an hour
- Part-time
- Military
- Hotel
- Math
- Free parking
- Disability insurance
Quick Apply
5d
Front Desk Agent - Part Time
Stamford Doubletree - Atrium Hospitality —Stamford, CT
- $21.06 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agents
Hotel Zero Degrees Danbury —Danbury, CT
- Hotel
- Entry level
Quick Apply
Front Desk Agent
La Quinta Inn & Suites —Danbury, CT
- $16.94 - $17.00 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Employee assistance program
- Employee discount
Quick Apply
Front Desk Agent
Ethan Allen Global, Inc. —Danbury, CT
- 8 hour shift
- Hotel
- Ability to stand for extended periods
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
11d
Guest Service Agent
The Blake Hotel —New Haven, CT
- Full-time
- Hotel
- Entry level
Quick Apply
6d
Guest Service Agent - The Northport Hotel
The Northport Hotel —Northport, NY
- $19 - $21 an hour
- Weekends as needed
- Hotel
- Computer skills
- Ability to stand for extended periods
- Health insurance
- Paid time off
Quick Apply
GUEST SERVICES AGENT (ON CALL)
Flik Hospitality Group —Armonk, NY
- $20 an hour
- Urgently hiring
- Background check
- Hotel
- Accounting
- Commuter assistance
- Disability insurance
Quick Apply
Front Desk Sales Associate
Massage Envy —Milford, CT
- $16.94 - $20.00 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Hotel Front Desk Agent
Hilton Garden Inn Danbury —Danbury, CT
- Part-time
- Hotel
- Entry level
Quick Apply
Sales & Customer service Associates
Massage Envy —Southbury, CT
- $17 - $18 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Overnight Front Desk Agent
Meyer Jabara Hotels —Danbury, CT
- Weekends as needed
- Inventory management
- Computer literacy
- Windows
Quick Apply
Front Desk Agent
Residence Inn White Plains —White Plains, NY
- $19 - $20 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Night Auditor/Front Desk Agent
Delamar Hotel —Greenwich, CT
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent - Cambria White Plains
Meyer Jabara Hotels —White Plains, NY
- $20 - $23 an hour
- Overnight shift
- Microsoft Excel
- Computer literacy
- Hotel
Quick Apply

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Guest Service Agent

The Watershed Hotel -
Norwalk, CT

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Customer communication

Full Job Description

About the Watershed:

Nestled along the scenic Norwalk River, The Watershed is a boutique hotel that blends New England charm with modern elegance to create a truly distinctive guest experience. Following a complete transformation and rebranding in 2024, The Watershed was thoughtfully reimagined from the former Hotel Zero Degrees into a refined riverfront destination, offering beautifully redesigned guestrooms, inviting public spaces, contemporary event venues, and a signature rooftop terrace.

At The Watershed, we believe hospitality is personal. Every guest interaction is an opportunity to create a memorable experience through genuine connections, thoughtful service, and attention to every detail. Our team is passionate about delivering approachable luxury in a warm, welcoming environment that reflects the beauty and character of Norwalk’s vibrant waterfront community.

Role Responsibilities:

Responsible for the prompt, efficient, and courteous check in and check out of guests.
Ensure efficient communication with team members, vendors, and guests.
Maintain a welcoming attitude and respond to all service questions and requests.
Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.
Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests’ needs during their stay.
Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Ensuring your uniform, personal appearance, and communications are professional.
Accountable for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner such as, but not limited to:
Meeting Space Checklist
Rooftop Checklist (When in season)
EOS
Siena Restaurant Log (If the email gets sent within their shift)
Guest complaint log (If any)
Prepares for daily arrivals and creates room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guest services.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy
Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests’ complete registration cards, and then assign rooms, accommodating guest’s special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Make sure the meeting room is set up and broken down accordingly.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and aid as needed.
Always use proper two-way radio etiquette when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports such as, but not limited to:
- Unbalanced Folios - Daily
- Exceeded Credit Limit - Daily
- Siena Restaurant Room Charge Log – Daily
- Guest Complaint Log – When needed.
Balance and prepare individual paperwork for closing of shift according to hotel standards.

Role Responsibilites:

Maintain market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Ability to work 7am – 3pm and 3pm – 11pm shifts, weekends are required

RMS is an Affirmative Action/Equal Opportunity Employer

Quick Apply

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