Experienced Dental Treatment Coordinator / Front Office Lead
Boutique Beverly Hills Cosmetic, Implant and Restorative Practice
Compensation: $80,000–$95,000 annually, based on directly relevant experience and demonstrated results, plus monthly, quarterly and annual performance bonuses
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Weekends: The practice is closed on weekends, except for occasional special events. Employees will receive advance notice when attendance is requested.
Location: Beverly Hills, California
Work Setting: Full-time, in person
Benefits and Advantages
- Medical health insurance
- Dental benefits
- Vision benefits
- Additional disability benefits
- Annual performance bonus opportunities
- Employer-paid employee parking
- Monday-through-Friday schedule
- No regularly scheduled weekend
- Long-term professional growth within an established Beverly Hills dental practice
About the Practice
Dr. Marjan Mirani’s Beverly Hills practice provides personalized cosmetic, implant, restorative and preventive dentistry with an emphasis on trust, conservative recommendations, natural-looking results and an exceptionally thoughtful patient experience.
We are seeking an accomplished dental leader who can protect and elevate that patient experience while strengthening the systems, team accountability and operational performance behind it.
This is not a conventional receptionist or entry-level front-office position. The person selected will serve as a key partner to the doctor and will take meaningful ownership of front-office leadership, treatment coordination, schedule performance, patient communication and the complete patient journey.
The Opportunity
This position is designed for a senior treatment coordinator who wants more than a routine front-office role.
The ideal candidate:
- Leads with confidence, professionalism and emotional intelligence
- Understands how to create accountability without unnecessary conflict
- Communicates complex treatment and financial information with clarity and empathy
- Has experience coordinating cosmetic, implant, restorative or comprehensive dental treatment
- Uses data, organization and consistent follow-through to improve practice performance
- Creates structure and calm during a busy clinical day
- Takes ownership rather than waiting to be directed
- Understands the expectations of an elevated Beverly Hills patient population
- Wants a stable, long-term professional home in a respected private practice
- Is motivated by performance-based earning opportunities and measurable achievement
You'll stand out immediately if you also have: cosmetic, implant, or full-mouth rehabilitation experience; a history of presenting treatment plans of $10,000 or more; time in a private PPO or fee-for-service practice; experience supervising or coaching front-office team members; familiarity with dental financing platforms; and documented wins improving case acceptance, collections, scheduling, or team performance.
An honest word about fit
I'd rather be candid here than have either of us discover a mismatch three months in. This role rewards someone who is highly organized, proactive, calm under pressure, warm but appropriately assertive, comfortable with treatment and financial conversations, and genuinely motivated by measurable achievement and performance-based earnings. It will frustrate someone who prefers to wait for instructions, avoids difficult conversations, or wants a quieter, more limited front-desk role — and there is no shame in that; it's simply a different job than this one.
Primary Responsibilities
Practice and Front-Office Leadership
- Lead the daily operations of the front office
- Establish clear daily priorities and ensure tasks are complete
- Lead or coordinate productive morning huddles
- Communicate schedule opportunities, patient concerns and operational priorities to the doctor and clinical team
- Maintain consistent systems, protocols and documentation
- Identify recurring operational problems and create practical solutions
- Support a professional, collaborative and patient-centered office culture
- Serve as a dependable leadership presence when the doctor is focused on patient care
Treatment Coordination
- Coordinate new-patient, cosmetic, implant and comprehensive-treatment consultations
- Present treatment plans clearly, confidently and ethically
- Explain treatment sequencing and next steps in patient-friendly language
- Discuss fees, insurance estimates, financing and payment arrangements
- Help patients understand the value and importance of recommended care without using pressure-based sales tactics
- Secure appropriate financial commitments and deposits
- Follow up consistently with patients who have unscheduled or incomplete treatment
- Maintain accurate treatment follow-up records
- Monitor treatment acceptance, case conversion and outstanding opportunities
- Coordinate communication between the doctor, patient, clinical team and outside specialists when necessary
Schedule Management
- Manage and optimize the provider and hygiene schedules
- Protect productive clinical time while maintaining an excellent patient experience
- Identify and fill schedule openings proactively
- Minimize preventable cancellations and no-shows
- Maintain appropriate appointment flow throughout the day
- Coordinate emergency patients without unnecessarily disrupting scheduled care
- Review upcoming schedules for incomplete treatment, missing information, financial concerns and other potential obstacles
- Strengthen recall and patient-reactivation systems
- Help maintain a balanced and productive schedule
Financial and Administrative Performance
- Monitor collections, patient balances and accounts-receivable trends
- Coordinate insurance estimates, benefit verification and claims follow-up
- Ensure patients receive accurate information regarding estimated insurance benefits and personal financial responsibility
- Follow up on outstanding balances professionally and consistently
- Review administrative reports and identify areas requiring attention
- Help maintain clean, accurate and complete patient records
- Monitor agreed-upon practice KPIs
- Provide the doctor with concise, meaningful performance updates
- Help improve collections, treatment follow-through, schedule utilization and patient retention
Patient Experience
- Serve as a trusted point of contact for patients in person, by phone, text and email
- Create a warm, polished and professional first impression
- Ensure that patients receive clear and timely communication
- Coordinate a seamless experience from the first inquiry through treatment completion
- Resolve patient concerns with empathy, discretion and sound judgment
- Protect patient confidentiality
- Anticipate patient needs and address concerns before they become larger problems
- Maintain a calm and reassuring presence, even during demanding situations
What Successful Performance Will Look Like
During the first 30 days, the selected candidate will be expected to:
- Learn the practice philosophy, systems, services, schedule and patient base
- Build productive relationships with the doctor and team
- Understand current front-office workflows
- Review outstanding treatment, recall and reactivation processes
- Identify immediate scheduling, communication and collection opportunities
- Demonstrate dependable follow-through and accurate documentation
During the first 60 days, the selected candidate will be expected to:
- Strengthen daily huddles and schedule preparation
- Establish a reliable treatment follow-up process
- Improve communication between the front and clinical teams
- Identify opportunities to improve patient flow, treatment coordination and administrative execution
- Begin tracking agreed-upon performance indicators
During the first 90 days, the selected candidate will be expected to:
- Demonstrate measurable improvement in front-office organization and follow-through
- Present a practical plan for continued operational improvement
- Maintain reliable reporting for agreed-upon KPIs
- Strengthen treatment coordination, schedule health and patient communication
- Establish themselves as a trusted leadership partner to the doctor
Long-term success will be evaluated through a balanced combination of:
- Patient satisfaction
- Treatment acceptance and follow-through
- Schedule utilization
- Collections
- Accounts-receivable management
- Patient retention and reactivation
- Team performance
- Accuracy
- Reliability
- Leadership effectiveness
- Operational consistency
Required Qualifications
- At least five years of progressive dental front-office experience
- At least three years of senior treatment coordination or comparable leadership experience
- Demonstrated experience presenting comprehensive dental treatment
- Strong understanding of dental terminology and common treatment sequences
- Experience discussing substantial patient financial responsibilities
- Strong Dentrix proficiency or advanced experience with a comparable dental practice-management system
- Working knowledge of dental insurance, benefit estimates, claims and patient financial responsibility
- Experience with collections and accounts receivable
- Experience managing and optimizing provider schedules
- Experience following up on unscheduled treatment
- Strong verbal and written communication skills
- Demonstrated ability to lead, coach and maintain accountability
- High attention to detail
- Strong professional judgment
- Ability to manage multiple priorities without losing accuracy or composure
- Consistent employment history
- Verifiable professional references
Strongly Preferred
- Cosmetic dentistry experience
- Implant dentistry experience
- Full-mouth rehabilitation or complex restorative experience
- Experience presenting treatment plans valued at $10,000 or more
- Experience working in a private PPO or fee-for-service practice
- Experience supervising or coaching front-office team members
- Experience with dental financing platforms
- Documented success improving treatment acceptance, collections, scheduling, accounts receivable or team performance
- Familiarity with dental practice KPIs and performance reporting
Compensation and Bonus Potential
The anticipated base compensation range is $80,000–$95,000 annually, depending on the candidate’s directly relevant experience, leadership background, treatment-coordination ability and demonstrated results.
In addition to base compensation, the position includes opportunities to earnings:
- Annual performance bonuses
Bonus eligibility and amounts will be based on clearly established performance expectations and a balanced combination of operational, financial, team and patient-experience results.
Benefits
Eligible employees are offered:
- Medical health benefits
- Dental benefits
- Vision benefits
- Additional disability benefits
- Employer-paid employee parking
- A consistent Monday-through-Friday schedule
- A practice that is regularly closed on weekends
Occasional special events may occur outside the normal Monday-through-Friday schedule. Employees will be notified in advance when attendance is requested.
Who Will Thrive in This Position
You may be an excellent fit if you are:
- Highly organized
- Calm under pressure
- Proactive
- Accountable
- Professionally polished
- Warm but appropriately assertive
- Comfortable discussing treatment and finances
- Skilled at gaining patient trust
- Motivated by measurable achievement
- Able to lead without micromanaging
- Able to accept feedback and make adjustments
- Protective of both the patient experience and the health of the practice
- Looking for a serious, long-term leadership opportunity
This position may not be the right fit for someone who:
- Is seeking a basic receptionist role
- Requires frequent reminders to complete tasks
- Avoids difficult patient or financial conversations
- Is uncomfortable being held accountable for results
- Prefers to wait for instructions rather than taking initiative
- Has limited dental treatment-coordination experience
- Is not comfortable working within clearly defined systems and performance expectations
Application Instructions
Please submit a current résumé and provide thoughtful answers to the pre-screening questions:
Qualified candidates will be invited to participate in a structured interview and skills-assessment process.
We are seeking an exceptional dental professional who wants to become an important, long-term part of the practice—not someone simply looking for their next front-office job.
— Dr. Marjan Mirani, DDS · Beverly Hills, CA
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years have you worked as a dental treatment coordinator?
- What types of comprehensive dental treatment have you presented?
- What is the typical financial range of the treatment plans you have presented?
- Describe one measurable improvement you personally produced in scheduling, collections, accounts receivable, treatment acceptance, patient retention or team performance.
- Which Dentrix functions do you use confidently?
- How many employees have you supervised, trained or coached?
- Which dental KPIs have you monitored in previous positions?
- Describe your approach to following up with a patient who has not scheduled recommended treatment.
- What interests you about joining a boutique Beverly Hills cosmetic, implant and restorative practice?
- Are you available to work Monday through Friday from 8:00 a.m. to 5:00 p.m.?
- Are you able to attend an occasional special event with advance notice?
- Is the published compensation range consistent with your expectations?
Experience:
- Dental office: 4 years (Required)
Work Location: In person
