Top 131 Call center representative Jobs in Westwood, Ma

Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Customer Service Representative
Star Waste Systems, LLC —Brockton, MA
- $23 - $25 an hour
- Overtime
- Background check
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
8d
Patient Representative I
Dana-Farber Cancer Institute —Boston, MA
- $41,200 - $46,500 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
8d
Patient Services Representative, Call Center Primary Care
Sturdy Health —Attleboro, MA
- $19.85 - $30.05 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
13d
Patient Experience Representative - Immunology Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Call Center Representative
Ink Connect CO —Boston, MA
- $17 - $26 an hour
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Opportunities for advancement
Quick Apply
Call Center Patient Service Representative, Ophthalmology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
5d
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $18.20 - $26.00 an hour
- Part-time
- Hospital
- Windows
- Typing
- Paid holidays
Contact Center Representative
BrightonOne —Brighton, MA
- $25.00 - $26.25 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
Quick Apply
8d
Customer Service Representative
Barrow Industries —Norwood, MA
- From $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
4d
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Computer literacy
- Opportunities for advancement
Quick Apply
Customer Service and Rebate Processing Specialist
Resource Innovations —Needham, MA
- $17 - $21 a year
- Remote
- Microsoft Word
- Background check
- Spanish
- Commuter assistance
- Paid holidays
Quick Apply
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Medical Call Center Representative
FENWAY HEALTH —Boston, MA
- $22.62 - $24.87 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
4d
Automotive Sales BDC Representative
Metrowest Hyundai —Framingham, MA
- $15 an hour
- Full-time
- Background check
- Spanish
- Dealership
- Health savings account
- Health insurance
Quick Apply
14d
Inside Sales Representative - Uncapped Commission
Lawn Doctor —Hanson, MA
- $50,000 - $70,000 a year
- Overtime
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
8d

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Enrollment Contact Representative

Northeastern University -
Dedham, MA

Apply Now

Job Details

Full-time
$23.02 - $31.66 an hour

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Phone communication
Telephone systems
Technical Proficiency
Office phone management

Full Job Description

About the Opportunity

The Enrollment Contact Representative serves as the front line contact (via phone) for parents and students and assists in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students. Enrollment Contact Representative duties will include, but not be limited to, the following:

Assist students in successfully navigating the admissions process, with the ultimate goal of building a relationship between the students and the university.
Guide international students to appropriate e-forms and assist with tier 1 questions regarding immigration compliance, employment, travel, etc.
Advise and assist students and parents with tier 1 questions for financial aid, student account and payment options.
Advise students of approaching important deadlines.
Advise students of available Northeastern student service resources available to him/her and how to obtain these services.
Act as a liaison for students to those services to assure the student’s questions and concerns are being addressed
Maintain a knowledgebase for all area the Contact Center supports.

This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, a self-starter attitude, ability to use critical thinking skills, organization, use professional judgement and possess technological literacy. Individuals must be willing to work in a metrics driven position.

Minimum Qualifications:

Minimum of Associate’s Degree or equivalent, is required.
Strong interpersonal, organizational, phone, and communication skills required.
Customer service experience is essential, previous Contact Center experience is ideal.
Ability to understand and effectively communicate financial and university information and policies.
The candidate should have experience in working with various databases and system software with the ability to troubleshoot independently.
A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential.
This position will require a flexible work schedule that may include some early evening hours.

Key Responsibilities & Accountabilities:

Identify the most important job duties (maximum of 5) using no more than 3-4 concise sentences. Indicate the typical percent of time required for each job duty; the total percent of time must equal 100%. Begin with the most important duty.

Contact Operations: Inbound & Outbound

Provide frontline support and maintain knowledge of multiple departments which include but are not limited to: Student Financial Services, Admissions, Office of Global Services, and the University Main Line.
Ascertain the level of the inquiry and make an appropriate decision as to the correct action to be taken to refer the student to the appropriate Northeastern office workflow to resolve the matter.
Direct a callers to appropriate information online or e-mail appropriate documents/forms. Verify receipt of documents and forms.
Provide support and guidance upon a student’s enrollment to assist in retention efforts and increase student success rates during the academic experience. Duties within this responsibility include:
- Proactively reminding students of approaching important deadlines.
- Advising students of what Northeastern resources/services are available to him/her and how to obtain said services.
- Act as a liaison for the student to those services to assure that student’s questions and concerns are being addressed.
Participate in regular call out campaigns for the departments we support for both current and prospective students.

Data and Record Management

Maintain accurate and clear records of student contacts in the multiple data systems utilized.
Provide feedback on any issues/interests that may arise during student contacts in efforts to provide continued improvement of the student experience and the programs offered.
Anticipate customer inquiries to better prepare timely responses/ resolutions to customer concerns.
Document the conversation with caller in the appropriate system for the interaction.
Report call trends to management on a regular basis.

This is a hybrid position that will be based in Dedham.

Some training will be conducted on Boston main campus.

Compensation Grade/Pay Type:

106H

Expected Hiring Range:

$23.02 - $31.66

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Apply Now

Refine Your Search

call center representative jobs in westwood, ma

Enrollment Contact Representative

Patient Experience Representative- ORL Call Center

Call Center Agent Per Diem

Customer Service Representative

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Patient Representative I

Patient Services Representative, Call Center Primary Care

Patient Experience Representative - Immunology Call Center

Call Center Representative

Call Center Patient Service Representative, Ophthalmology

Customer Service Representative / Inbound Call Center

Contact Center Representative

Customer Service Representative

Customer Service Representative - Billing

Call Center Rep Level I

Customer Service and Rebate Processing Specialist

Call Center Representative

Medical Call Center Representative

Automotive Sales BDC Representative

Inside Sales Representative - Uncapped Commission

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