Top 299 service manager Jobs in wexford pa

Service Desk Manager
Next7 IT —Cranberry Township, PA
- From $65,000 a year
- Full-time
- 7 years
- Azure
- Management
- Profit sharing
- Paid holidays
Quick Apply
7d
Property Maintenance Manager
EAST O&M, LLC —Coraopolis, PA
- $65,000 - $85,000 a year
- Full-time
- Background check
- Civil engineering
- 6 years
- Health insurance
- Dental insurance
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Restaurant Manager - Food Service
Subway —Zelienople, PA
- $15 - $17 an hour
- Full-time
- ServSafe
- Mid-level
- Team management
- Paid training
- Paid time off
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Parts and Service Sales (Account Manager)
TransEdge Truck Centers —Pittsburgh, PA
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Supervisor Senior Living / Director of Environmental Services
Artis Senior Living of South Hills —Bethel Park, PA
- From $35.78 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
2d
Service Manager
Greenix Pest Control —Pittsburgh, PA
- From $53,625 a year
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Customer Service Assistance (CAP) Case Manager
Holy Family Institute —Swissvale, PA
- $17.30 - $18.26 an hour
- Monday to Friday
- Mid-level
- Office
- Windows
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Siding Installation and Service Manager
Window World of Penn/Ohio —Pittsburgh, PA
- $55,000 - $70,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Fuel card
- Paid holidays
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6h
Restaurant Service Manager
Juniper Grill —Canonsburg, PA
- $50,000 - $60,000 a year
- Weekends as needed
- Sanitation
- Restaurant management
- Mid-level
- Paid training
- Health insurance
Quick Apply
13d
Lead Diesel Service Technician
Aerotek —Pittsburgh, PA
- $32 - $38 an hour
- Full-time
- ASE Certification
- Background check
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
1d
Front of House Server Supervisor
SHANNOPIN COUNTRY CLUB —Pittsburgh, PA
- Overtime
- Mid-level
- 3 years
- Ability to climb stairs
- Health insurance
- 401(k)
Quick Apply
14d
Sr. Manager, Financial Services
Carmeuse Lime & Stone —Pittsburgh, PA
- $130,000 - $145,000 a year
- Full-time
- CPA
- Office
- Finance
- Paid holidays
- Disability insurance
Supervisor, Dining Services - Oakmont Campus
Presbyterian SeniorCare —Oakmont, PA
- $22.00 - $24.81 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Free parking
- Disability insurance
Quick Apply
Field Service Manager (Power Transformers Exp Req, 30%-40% Travel)
#twiceasnice Recruiting —Pennsylvania
- $130,000 - $150,000 a year
- Full-time
- Driver's License
- Electrical experience
- Travel
- Health insurance
- Dental insurance
Quick Apply
10h
Service Leader
Chipotle —Cranberry Township, PA
- $17.45 - $19.40 an hour
- Fast casual restaurant
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
22h
Service Maintenance Manager
The Community Builders —Pittsburgh, PA
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
- 403(b) matching
- Health savings account
Quick Apply
Supports Coordinator - Case Manager Social Services - Pittsburgh, PA
Care Lync —Pittsburgh, PA
- $48,000 - $55,000 a year
- Full-time
- Spanish
- CPR Certification
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
5d
Assistant Service Manager
The Pep Boys Manny Moe & Jack LLC —Pittsburgh, PA
- $20.79 - $26.40 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Enhanced Clinical Service Coordinator Supervisor
Devereux —Braddock, PA
- $56,550 - $68,250 a year
- Full-time
- Pass drug screening
- Driver's License
- Children
- 403(b) matching
- Loan repayment program
6d
Automotive Assistant & Service Managers
Mavis Tire Supply —Wexford, PA
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply

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service manager jobs near wexford pa

Service Desk Manager

Next7 IT -
Cranberry Township, PA

Quick Apply

Job Details

Permanent | Full-time
From $65,000 a year
7 days ago

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Gym membership
Professional development assistance
Referral program

Qualifications

Customer communication
Azure
Management
Serving clients
IT user and group management
Linux support
Interpersonal skills
GPO
Team leadership
macOS support
Public Cloud
Windows
Team development
VLAN
DHCP
AWS
Driver's License
SSL
Cloud service support
Continuous improvement
Attention to detail
Productivity software support
Remote access software
DNS
Network support
Data backup
macOS
Customer support
SMTP
Productivity software

Full Job Description

Challenge Yourself. Learn. Grow Your Career.

Why Next7 IT?

Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.

We are accountable to each other and believe in the power of hard work directed at the right thing. We know that our industry doesn’t stay the same, and if we don’t increase our value to clients, someone else will. We are open-minded and candid with each other to find out what is true and consider alternative viewpoints. We believe in creating and using well-documented systems.

Be part of a growing team, loved by our clients, with many opportunities for future growth, training, and development.

What is this Position?

As a Service Desk Manager, you will primarily oversee the service desk. You will manage reactive tickets as a whole and confirm that we are aggressively closing tickets, setting appropriate expectations with customers, and maintaining high customer satisfaction.
This position is best for people who have a fundamental understanding of a wide array of technologies and want to use that skill to support small businesses with their entire technology stack in mind. You will have variety in work and need to have a broad base of technical knowledge to work effectively.
Fanatically good documentation, thoroughness, and attention to detail are critical to delivering good outcomes. The activities of this role directly impact the efficiency and capabilities of all other service delivery departments. You must be following procedures exactly, updating them, or creating them.
You must have good customer service skills and genuinely enjoy interacting with others. This is not the job for you if you prefer the nuts and bolts without social interaction. But if you want satisfaction in helping other people and meeting their needs, you will probably do well in this role.

What Will I Be Doing?

Lead and manage a world class team of 8 reactive support technologists to resolve technology and operational issues that arise.
“Own the reactive support board”. You’ll need to manage the total quantity of user-facing and infrastructure generated tickets. Keeping this number below 100 is an ideal state given our current number of reactive support resources.
Constantly review the reactive support request queue for duplicate tickets, multiple support requests stemming from a single issue/incident, and opportunities to improve automation for repeated requests.
Assist in the routing of tickets to the best suited and most capable resource. Most ticket assignments occur via a proprietary ticket triage and assignment solution, but some tuning and adjustments are necessary based on circumstance.
Assist reactive support team in customer facing communications during high volume support incidents and when there is an opportunity to make initial contact with a customer to schedule time with the resource.
Regularly review helpdesk tickets to confirm we are aggressive in finding and fixing the root cause of the problem. Tickets should remain under 15 per dedicated reactive resource.
Work closely with the NOC team to manage, address, and resolve infrastructure-based alerts impacting user productivity, system stability, and security posture.
Train and improve the skills of reactive team members.
Regularly look for tickets with slow response times or progression to move them along.
Review and respond to Q/A requests from team members in the reactive support department.
Lead and orchestrate two weekly reactive support team meetings, in a group setting. Create and discuss recommendations for process improvements during the meetings.
Conduct recurring one-on-one check-in meetings with staff, consistently. Address issues and ideas that are brought to you by staff, pulling in senior leadership to assist or incorporate ideas when necessary.
Reprioritize regularly and always work on the highest priority item.
Follow documented start and end-of-day routines.
Account for all time with detailed notes in our ticket and time management application.
Follow and update written procedures. Create a procedure if it does not exist.
Diligently document your work.

What Skills & Abilities are Needed?

Be naturally curious with good troubleshooting skills, continue to ask why until you get to the root cause, and continue to tackle the problem from different angles until a solution is found. You should be comfortable figuring it out independently, even if you have never seen a particular issue before. Good instincts and research skills are helpful here.
Be focused on providing the highest quality customer experience.
Work independently or in teams, manage a full schedule, and seek new tasks with minimal oversight.
Have strong interpersonal communication skills via oral and written means.
Have strong attention to detail and follow through on all work without senior leadership follow-up.
Be an avid learner and continuously engage with new and existing technologies.
Focus on providing the highest quality customer support experience.
Possess a strong work ethic, sense of urgency, and enthusiasm.

What Education & Experience is Needed?

This is an senior-level position for candidates with a bachelor’s degree or relevant experience.
7-10 years of prior IT support experience in either field service, help desk, or network administration positions.
Having prior customer service positions is helpful.
Having prior experience at an MSP is helpful.
Relevant hardware, software, and technology vendor certifications like CompTIA, Fortinet NSE, and Microsoft are a plus.
Active Directory administration skills are a plus.
Microsoft 365 administration skills are a plus.
General understanding of networking used in small businesses.
Experience with using and supporting workstation-based Windows, macOS, and Unix/Linux-based operating systems.
Experience with cloud-based business-grade applications and productivity platforms.
Have a fundamental understanding of a wide array of technologies. At a minimum, you will be asked to understand and oversee issues with the following technologies: Traditional and Azure Active Directory, DNS, DHCP, RAID, Routers, VLAN’s, SSL VPN, IPSEC VPN’s, Group Policy, Azure, AWS, Office 365, SMTP, RDP, and a wide array of data backup software and hardware.

What are the Hours & Where is it?

The Service Desk Manager works 8am-5pm Monday through Friday in the Cranberry Township office.
Must be able to work remotely if the office becomes unavailable.

What are the Benefits?

Competitive salary with growth potential. Final offers may vary based on several factors, including experience and expertise.
Retirement Plan with 4% match.
Profit Sharing.
Financial Incentives for building automation & AI-based solutions to common issues.
Vacation & sick time.
Paid Holidays.
100% Paid Premium Healthcare Plan for you.
Paid-for Certifications & Training materials.
Other supplemental benefits like cell phone plan support, gym memberships, and other healthy lifestyle incentives.

In Summary

If you are an energetic people person with deep curiosity, and you have the desire to be a part of a growing team where your voice can be heard, this opportunity may be for you.

Job Types: Permanent, Full-time

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Anything else you would like to add?
Describe your experience managing a service desk.

Education:

Associate (Required)

License/Certification:

Drivers License (Required)

Ability to Commute:

Cranberry Township, PA 16066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in wexford pa

Service Desk Manager

Property Maintenance Manager

Restaurant Manager - Food Service

Parts and Service Sales (Account Manager)

Maintenance Supervisor Senior Living / Director of Environmental Services

Service Manager

Customer Service Assistance (CAP) Case Manager

Siding Installation and Service Manager

Restaurant Service Manager

Lead Diesel Service Technician

Front of House Server Supervisor

Sr. Manager, Financial Services

Supervisor, Dining Services - Oakmont Campus

Field Service Manager (Power Transformers Exp Req, 30%-40% Travel)

Service Leader

Service Maintenance Manager

Supports Coordinator - Case Manager Social Services - Pittsburgh, PA

Assistant Service Manager

Enhanced Clinical Service Coordinator Supervisor

Automotive Assistant & Service Managers

I want to receive the latest job alert for service manager in wexford pa

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