Top 3788 Member services representative Jobs in Wheaton Md

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Medical Assistant I
Mary's Center —Adelphi, MD
- $20.18 an hour
- Hybrid work
- Vital signs
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Chief Engineer Vehicles, Bus
Washington Metropolitan Area Transit Authority —Hyattsville, MD
- Full-time
- Microsoft Outlook
- Writing skills
- System design
- Paid holidays
- Health insurance
Licensed Practical Nurse
Kensington Senior Living, LLC —Kensington, MD
- $30 - $35 an hour
- Weekends as needed
- Nursing
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Estimator
Nichols Contracting Inc. —Columbia, MD
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Speech Language Pathologist
Anne Arundel County Public Schools —Linthicum Heights, MD
- $76,445 - $142,390 a year
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Health insurance
Quick Apply
6d
Full-Time Instructor Automotive Welding (Alexandria, VA)
Inter-Industry Conference on Auto Collision Repair —Alexandria, VA
- $90,000 - $115,000 a year
- Full-time
- ASE Certification
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Entry Level Sales Representative
Victory Home Remodeling —Cloverly, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Licensed Practical Nurse (LPN)
Kensington Senior Living, LLC —Bethesda, MD
- $30 - $38 an hour
- Weekends as needed
- Nursing
- Microsoft Outlook
- English
Quick Apply
Automotive Service Advisor
Ourisman Chantilly Toyota —Chantilly, VA
- $65,000 - $150,000 a year
- Full-time
- Sales
- Dealership
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Master Education Leader (Bilingual Preferred)
Easter Seals Serving DCIMDIVA —Gaithersburg, MD
- $60,000 a year
- Full-time
- Spanish
- Writing skills
- Mid-level
X-Ray Supervisor
Patient First —Fairfax, VA
- $39.50 - $44.00 an hour
- Full-time
- 18 years or older
- Management
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Outpatient Physical Therapist
BAYADA Home Health Care —Annandale, VA
- $48 - $53 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient experience
- Mileage reimbursement
- Paid holidays
Quick Apply
11d
Volunteer Coordinator
Days End Farm Horse Rescue —Woodbine, MD
- $18 - $20 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
Executive Medicine Services Health Care Coordinators
Zimmerman Associates, Inc. —Bethesda, MD
- $85,000 - $100,000 a year
- Temporary
- Microsoft Word
- 5 years
- Clinic
In-Home Sales Representative
Peak Custom Remodeling Corporation —Ellicott City, MD
- $90,000 - $180,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
Home Health Visits - Physical Therapist
BAYADA Home Health Care —Rockville, MD
- $106,000 - $125,000 a year
- Part-time
- Physical & Rehabilitation Medicine
- Mid-level
- Home Health
- Mileage reimbursement
- Paid holidays
Quick Apply
6d
Entry Level Sales Representative
Victory Home Remodeling —Bowie, MD
- $70,000 - $90,000 a year
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Red Kettle Partners Director
The Salvation Army National Headquarters —Alexandria, VA
- $97,038 - $126,024 a year
- Full-time
- 5 years
- Driver's License
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
Automotive Service Advisor
Ourisman Fairfax Toyota —Fairfax, VA
- $65,000 - $150,000 a year
- Full-time
- Sales
- Dealership
- Computer literacy
- Health savings account
- Health insurance
Quick Apply

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member services representative jobs near wheaton md

Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

member services representative jobs in wheaton md

Call Center Operator - All Shifts

Medical Assistant I

Chief Engineer Vehicles, Bus

Licensed Practical Nurse

Estimator

Speech Language Pathologist

Full-Time Instructor Automotive Welding (Alexandria, VA)

Entry Level Sales Representative

Licensed Practical Nurse (LPN)

Automotive Service Advisor

Master Education Leader (Bilingual Preferred)

X-Ray Supervisor

Outpatient Physical Therapist

Volunteer Coordinator

Executive Medicine Services Health Care Coordinators

In-Home Sales Representative

Home Health Visits - Physical Therapist

Entry Level Sales Representative

Red Kettle Partners Director

Automotive Service Advisor

I want to receive the latest job alert for member services representative in wheaton md

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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