Top 156 Guest service agent Jobs in Wheeling Il

Guest Services Representative
EXTENDED STAY AMERICA —Dundee, IL
- $15 - $18 an hour
- Full-time
- Bachelor of Science
- English
- Mid-level
- Paid time off
Quick Apply
Guest Service Agent (Full Time) - Hilton Chicago O'Hare Airport
Hilton —O'hare International Airport, IL
- $24 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
5d
Front Desk Agent
Hyatt Centric Chicago Magnificent Mile —Chicago, IL
- $24.00 - $24.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
9d
Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $30 an hour
- Part-time
- CPR Certification
- Writing skills
- Hotel
Quick Apply
Front Desk Associate Night Audit
Holiday Inn Express and Suites —Prospect Heights, IL
- $16.50 - $21.00 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
Quick Apply
Hotel Front Desk Agent
Staybridge Suites / Holiday Inn O'Hare —Rosemont, IL
- $20.35 an hour
- Part-time
- English
- Hotel
- Ability to lift 75 pounds
- Free parking
- 401(k)
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Deerfield, IL
- $18 an hour
- Weekends as needed
- English
- Research
- Hotel
- Tuition reimbursement
- 401(k) matching
Quick Apply
Front Desk Agent
Deer Path Inn —Lake Forest, IL
- $18 - $20 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Front Desk Agent
Millennium Hotels and Resorts —Chicago, IL
- $24 - $26 a year
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
- Health savings account
- Health insurance
Quick Apply
Front Office Agent (Part-Time)
Loews Chicago O'Hare —Rosemont, IL
- $23.85 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Front Desk Supervisor
Chicago Marriott Suites Deerfield —Deerfield, IL
- $23 an hour
- Mid-level
- Hotel
- 1 year
- Tuition reimbursement
- 401(k) matching
Quick Apply
Front Desk Agent
Topography Hospitality, LLC —Chicago, IL
- $26 - $27 an hour
- Weekends as needed
- Sales
- Continuous improvement
- POS
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent
Residence Inn Ohare/Rosemont —Rosemont, IL
- $17 - $18 an hour
- Full-time
- Computer literacy
- Residential
- Hotel
Night Auditor- Hotel 55 Chicago
Coury Hospitality —Chicago, IL
- $25.72 an hour
- Weekends as needed
- Mid-level
- Hotel
- Ability to sit for extended periods
Quick Apply
Front Desk Agent - Soho House Chicago
Soho House & Co. —Chicago, IL
- $24.50 an hour
- 8 hour shift
- Hotel
- Restaurant
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
MCR Hotels —Rosemont, IL
- $21.50 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent-Fulltime Flexible Shifts
DoubleTree by Hilton Chicago O'Hare IL —Rosemont, IL
- $19.50 an hour
- Weekends as needed
- English
- Hotel
- Communication skills
- Free parking
- Paid training
Quick Apply
Front Desk Agent
Pyramid Global Hospitality —Chicago, IL
- $26.93 an hour
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Relations Agent - The Ritz-Carlton
Sage Hospitality —Chicago, IL
- $24 - $26 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Disability insurance
Front Desk Agent
Hyatt Place Schaumburg, 1851 McConnor Pkwy, Schaumburg, IL 60173 —Schaumburg, IL
- $16.50 - $18.00 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply

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guest service agent jobs near wheeling il

Guest Services Representative

EXTENDED STAY AMERICA -
Dundee, IL

Quick Apply

Job Details

Full-time
$15 - $18 an hour

Benefits

Paid time off

Qualifications

Customer communication
Guest relations
English
Business Administration
Leadership
Hotel experience

Full Job Description

We are looking for a Guest Services Agent is to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Manager? Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients

Skills

Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
Understanding of all hotel management best practices and relevant laws
Hands-on experience with Hotel Management software (PMS)
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

Paid time off

Ability to Commute:

Dundee, IL 60118 (Preferred)

Ability to Relocate:

Dundee, IL 60118: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

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guest service agent jobs in wheeling il

Guest Services Representative

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