Top 403 Customer service representative Jobs in White House Tn

Insurance Assistance Program (IAP) Support Specialist $20.00
Calance US —Nashville, TN
- $20 an hour
- Contract
- Hybrid work
- HIPAA
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Customer Service Representative
Parman Energy —Nashville, TN
- From $21 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Outreach Specialist
Quest Talent Solutions —Nashville, TN
- $18 - $20 an hour
- Contract
- Hybrid work
- Background check
- Sales
- Research
- Health insurance
- Dental insurance
Quick Apply
Intake Specialist
Patriot Angels —Hendersonville, TN
- $18.50 an hour
- Full-time
- Typing
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Rep
Western Express —Nashville, TN
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Customer Service Support
Philips —Nashville, TN
- $22 - $35 an hour
- Overtime
- Mid-level
- Office
- 3 years
- Health savings account
- Employee stock purchase plan
3d
Customer Service Representative
ASSOCIATED PACKAGING INCORPORATED —Gallatin, TN
- $21 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —White House, TN
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative + Supply Chain Coordinator
Mercato BAS Supply LLC —Nashville, TN
- $25 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- ERP systems
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Customer Service Associate I
Dollar Tree —White House, TN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Nashville, TN
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
12d
Client Success Representative (Remote)
Demand.com —Nashville, TN
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Nashville, TN
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
MANAGED CARE SPECIALIST 1 - 08182026-79991
Health —Nashville, TN
- $2,896 - $4,331 a month
- Full-time
- Administrative experience
- Driver's License
- Criminal background check
6d
Patient Engagement Specialist
Evergreen Nephrology —Nashville, TN
- $19 - $25 an hour
- Monday to Friday
- Remote
- Spanish
- Microsoft Outlook
- Sales
- Paid parental leave
- Health savings account
Quick Apply
10d
Remote Customer Service Representative
Kobie Marketing —Nashville, TN
- $17 - $19 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- 2 years
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Remote Account Representative
BCA Financial Services —Nashville, TN
- $17 an hour
- Full-time
- Remote
- 1 year
- Medical terminology
- Communication skills
- Paid holidays
- Health insurance
3d
Customer Experience Category Specialist
Quince —Nashville, TN
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
Associate Customer Success Management
Censis —Nashville, TN
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Lead Customer Service Representative
Mr. Rooter of Hendersonville —Hendersonville, TN
- $20 - $25 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Insurance Assistance Program (IAP) Support Specialist $20.00

Calance US -
Nashville, TN

Apply Now

Job Details

Contract
$20 an hour

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Personal service client interaction documentation
Customer communication
HIPAA compliance
HIPAA
Managing clients in a customer support role
Productivity software
Clinical confidentiality policies
Technical Proficiency
Database software proficiency

Full Job Description

FOR IMMEDIATE DETAILS about this position, please feel free to contact either of US and REFERENCE the JOB#:

Recruiting Contacts:
Kiana Arevalo (949) 991-8285 // [email protected]
Sumit Kumar (469) 935-4505 // [email protected]

=======================================================
** We will NOT accept 3rd Party (C2C) Contractors **
=======================================================

JOB DETAILS:
Position: Insurance Assistance Specialist
JOB REF#: 44829 - 66079
Duration: 8+ Months (On-Going Contract)
Location: HYBRID - Nashville, TN 37243
Pay Rate: $20.00 (W2 only)

HYBRID: Works ONSITE on Mondays / REMOTE Tue-Friday
HOURS: Full-Time, Monday-Friday, 8:00AM 4:30PM or 9:00AM 5:30PM

Seeking to hire a IAP Support Specialist serves as a resource to ensure operational excellence for the Department of Health - AIDS Drug Assistance Program (ADAP), which is comprised of the Insurance Assistance Program (IAP) and the HIV Drug Assistance Program (HDAP). HDAP is managed internally by the Tennessee Department of Health (TDH), while IAP is administered through a third-party vendor.

The IAP Support Specialist serves as a critical liaison among field case managers, partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.

Program Support and Enrollment Assistance:

Serve as the primary point of contact for Ryan White field case managers seeking real-time assistance with Insurance Assistance Program (IAP) enrollment, eligibility, renewals, and participation.
Provide guidance regarding program policies, procedures, documentation requirements, and enrollment processes.
Assist with troubleshooting enrollment barriers and resolving issues that may impact clients access to insurance coverage and HIV medications.
Ensure accurate and timely communication regarding program updates, enrollment requirements, and procedural changes.

Client and Case Management Support:

Collaborate with medical case managers throughout Tennessee to identify and resolve ADAP issues affecting HIV/AIDS clients.
Support efforts to remove barriers to care and medication access for eligible clients.
Research and resolve client-specific concerns while ensuring compliance with program guidelines and confidentiality requirements.
Promote a client-centered approach focused on continuity of care and access to treatment.

Partner Collaboration and Issue Resolution:

Work closely with Tennessee Department of Health partners, vendors, and manager to resolve complex operational and client-related issues.
Escalate and coordinate resolution of cases requiring multi-agency or cross-functional involvement.
Assist in identifying systematic issues, recurring challenges, and emerging trends affecting program operations or client outcomes.
Provide feedback and recommendations for process improvements that enhance program efficiency and effectiveness.

Communication and Customer Service:

Manage a high volume of incoming and outgoing telephone calls and electronic communications.
Maintain efficient, streamlined, and uniform communication with field case managers, TDH staff, healthcare providers, and program partners.
Provide professional, responsive, and solution-focused customer service.
Document interactions, resolutions, and follow-up activities in accordance with established procedures.

Operational Excellence and Quality Improvement:

Monitor workflows and support efforts to maintain operational excellence across the ADAP program.
Assist with quality assurance activities, data validation, and program monitoring initiatives.
Identify opportunities to improve processes, communication, and service delivery.
Participate in meetings, training, and collaborative workgroups to support program goals and continuous improvement efforts.

REQUIRED SKILLS/EXPERIENCE:

EDUCATION: Bachelor s degree or Master s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
4+ years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Tennessee Dept of Health staff, vendors, and community partners.
Strong organizational and time-management skills.
Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.

OTHER DETAILS:

MUST pass a criminal background check

DESIRED SKILLS:

Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
Experience working with state or federally funded healthcare programs.

==========================================
==========================================

Calance Consultant Benefits Offerings:

EPO/PPO Medical Plans
HMO/PPO Dental programs

- Vision - VSP (Vision Plan Summary)

401K Retirement vesting program (VOYA)
Paid Bi-Weekly/Direct Deposit
Flex Spending Plan
Voluntary Life, AD&D, STD or LTD plans

Apply Now

Refine Your Search

customer service representative jobs in white house tn

Insurance Assistance Program (IAP) Support Specialist $20.00

Customer Service Representative

Outreach Specialist

Intake Specialist

Customer Service Rep

Customer Service Support

Customer Service Representative

Pharmacy Customer Service Associate

Customer Service Representative + Supply Chain Coordinator

Customer Service Associate I

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Client Success Representative (Remote)

Customer Service Representative

MANAGED CARE SPECIALIST 1 - 08182026-79991

Patient Engagement Specialist

Remote Customer Service Representative

Remote Account Representative

Customer Experience Category Specialist

Associate Customer Success Management

Lead Customer Service Representative

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