Top 5 It help desk support Jobs in Whitesboro Tx

Senior PLM Administrator
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- Full-time
- Computer science
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Senior PLM Administrator

Safran -
Gainesville, TX

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Job Details

Full-time

Qualifications

Quality control corrective actions
Software issue identification
CAD software
Customer communication
Microsoft Excel
Defect resolution root cause analysis
Mechanical design
Software implementation
English
Computer hardware
Hardware support
Mentoring
Productivity software
Mechanical knowledge
Failure analysis

Full Job Description

Published 07.27.2026

Company : Safran Seats Job field : Industrial Engineering Location : Gainesville , Texas , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 8 years Professional status : Professional, Engineer & Manager Salary range : Based on market data. ITAR : ITAR Controlled position

# 2025-155901

Published 07.27.2026

Job Description

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.

1. Occupational Summary (Position Objective & Authorities)

Objective:
The primary objective(s) of the Engineering Systems Specialist 4 will be to assist team members with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system), provide product improvements and support, troubleshoot advanced engineering software challenges, and provide written documentation for the support team.

Responsible for managing technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. The individual will also be expected to identify and document software issues and collaborate with the Engineering team to achieve resolution. The candidate will provide innovative technical solutions and system improvements for the use of CAD/PLM software. Additionally, this person will build and maintain strong client relationships. This position will work under minimal supervision.

2. Essential Functions (Duties and Responsibilities)
A) Troubleshoot and quickly diagnose CAD and PLM software issues.
B) Interface with the customer staff.
C) Work with a diverse group of customers with varying skills and different job functions.
D) Report task status and implement recovery plans as needed.
E) Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes.
F) Create customization and automation for CATIA and/or Pro/E software.
G) Develop and train users with skills necessary to support projects and department/company goals.
H) Maintain CAD and PLM environments including databases, settings, reference data, and user accounts.
I) Manage CAE software for engineering analysis including installations and support.
J) Manage CAM software (NC programming) including installations and support (EdgeCAM, MasterCAM, or similar program desired.)

Complementary Description

K) Provide second-level help desk support to software users including answering department email and working issues within internal ticketing system.
L) Utilize test case management software to run and build test cases and scenarios for development testing.
M) Crosstrain and provide direction for less experienced team members.
N) Work with manager and/or engineering leadership in resource (workload/capacity) planning for support needs.
O) Drive internal and external projects of significant scope including requirements gathering, scope definition, task assignment, and implementation.
P) Manage licensing including optimization, purchases, renewals, and/or enrollments.
Q) Custom application coding and maintenance (Java, C++, Visual Basic, and/or comparable coding language preferred).
R) Performs other duties as assigned.

Job Requirements

3. Qualification Requirements:

A. Education & Qualification-

Bachelor's degree in related Engineering or Computer Science field, OR 12 years related experience in lieu of a degree is required.

B. Work Experience - Technical knowledge-

Additional 8 years' experience of support in technical capabilities administering and managing CAD Software and PLM Systems, involvement in problem solving teams, and mentoring of employees.
LEAN Engineering or 6 Sigma training desired.

C. Professional Skills-

Proficient in Microsoft Office applications (Word, Excel, PowerPoint required).
Familiar with Email and Calendar applications in a professional environment.
Establish a complete fluency and understanding of CATIA and/or Pro/E CAD software.
Advanced understanding of IT infrastructure and hardware (server setup and database administrative experience desired).
Experience in using Model Based Definition, Functional Tolerancing and Annotation, or Geometric Dimensioning and Tolerancing.
Understanding of root cause analysis and corrective actions.
Knowledge of mechanical design.
Management of methods and installation procedures of CAD and PLM software (CATIA, Pro/Engineer, SmarTeam, Intralink desired).
Must have the ability to generate written communication and to operate required office equipment.
Ability to read and review written communication.
Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills-

Organization and time management skills.
Ability to work effectively in a team environment.
Ability to follow a task through to completion.

E. Desirable Aspects-

RCCA
CATIA V5
SmarTeam
Windchill

4. Travel-
International and/or Domestic travel required; More than 1 week per year.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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