Top 41 Senior customer service representative Jobs in Whiting In

Customer Care Associate II (USABlueBook) - Waukegan, IL
HD Supply —Chicago, IL
- $19.62 - $23.65 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Microsoft Excel
- Commuter assistance
- AD&D insurance
Senior Customer Success Manager
Zeta Global —Chicago, IL
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager
Integral Ad Science, Inc. —Chicago, IL
- $78,400 - $134,400 a year
- Email
- Hybrid work
- Google Workspace
- Salesforce
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Senior Customer Success Manager
Karbon —Chicago, IL
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Sr. Manager, Information Management Services
Copyright Clearance Center —Chicago, IL
- $95,000 - $105,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Sr. Director, Client Engagement
Epsilon —Chicago, IL
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Senior Manager, Survey Operations & Client Experience (Hybrid)
American Medical Association —Chicago, IL
- $104,872 - $138,737 a year
- Hybrid work
- 7 years
- Office
- Bachelor's degree
Customer Success Manager
Circadia Health —Chicago, IL
- $120,000 - $180,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Customer Success Manager II, Omni Commerce
Pacvue —Chicago, IL
- $110,000 - $130,000 a year
- Remote
- Inventory management
- 8 years
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Senior Client Specialist
Robert W. Baird —Chicago, IL
- $24.36 - $41.80 an hour
- Microsoft Excel
- 5 years
- Office
- Opportunities for advancement
Senior Manager, Contact Center Operations (Hybrid)
Enova International —Chicago, IL
- $150,000 - $165,000 a year
- Full-time
- Office
- Mentoring
- US work authorization
- Paid parental leave
- Paid holidays
Senior Partner Success Manager
Supermetrics —Chicago, IL
- $90,000 - $120,000 a year
- Remote
- APIs
- Senior level
- Analytics
- Health insurance
- Dental insurance
Quick Apply
(Senior) Customer Success Manager
Technosylva —Chicago, IL
- Full-time
- Remote
- Organizational skills
- Senior level
- Communication skills
Quick Apply
Senior Client Success Manager
RB Global —Westchester, IL
- $79,100 - $118,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Sr. Specialist Client Support
CIBC —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Communication skills
- Health savings account
- Health insurance
Analyst / Senior Analyst, Client Success
Curinos Inc —Chicago, IL
- $75,000 - $94,000 a year
- Hybrid work
- Mid-level
- Travel
- Training & development
- Health insurance
- Employee assistance program
Quick Apply
Senior Director, Head of Client Operations (Remote) – AIM
Advyzon —Chicago, IL
- Remote
- Bachelor's degree
- Financial services
- Senior level
- Health insurance
- Dental insurance
Enterprise Customer Success Manager
Askable —Chicago, IL
- Office
- 3 years
- Senior level
- Health insurance
- Paid time off
Sr. Manager, Customer Success
FourKites —Chicago, IL
- $145,000 - $175,000 a year
- 7 years
- Bachelor's degree
- Travel
- Commuter assistance
- Paid parental leave
9d

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Customer Care Associate II (USABlueBook) - Waukegan, IL

HD Supply -
Chicago, IL

Apply Now

Job Details

Full-time
$19.62 - $23.65 an hour

Benefits

Commuter assistance
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Adoption assistance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance
Paid sick time

Qualifications

Research

Full Job Description

Company Overview

USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility operators. It is our goal to remain the industry’s top technical and customer service leader.

USABlueBook ( www.usabluebook.com ) is a division of HD Supply.

More About USABlueBook

USABlueBook was founded in 1991 when a certified operator, realizing there was no single-source supplier to meet all of this product needs, decided to start a company that would do just that. It was his dedication to providing exceptional service and support to water and wastewater operators everywhere that made USABlueBook what it is today. As we continue to expand, our main goal stays the same - to make sure that all of our customers “Get the Best Treatment!”

Position
Hybrid (Onsite M-Th, Remote F).
Need to be within driving distance of Waukegan.

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.

Major Tasks, Responsibilities and Key Accountabilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Understands and supports compliance issues if required for assigned customer base.

Nature and Scope

Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
None

Work Environment

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required.

Minimum Qualifications

Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable

Education and Experience

HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications

Ability to multitask smoothly and efficiently.
Previous Customer Service experience.
Industry product knowledge.
Passion for customers and delivering top quality customer service.
Ability to learn both independently and in group settings.
Ability to work in a fast paced environment
Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook.

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:

Pay Range

$19.62-$23.65 Hourly

HDS provides the following benefits to all permanent full-time associates:

Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply Now

Refine Your Search

senior customer service representative jobs in whiting in

Customer Care Associate II (USABlueBook) - Waukegan, IL

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Sr. Manager, Information Management Services

Senior Customer Success Manager

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Senior Customer Success Manager II, Omni Commerce

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Senior Manager, Contact Center Operations (Hybrid)

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(Senior) Customer Success Manager

Senior Client Success Manager

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Senior Director, Head of Client Operations (Remote) – AIM

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Sr. Manager, Customer Success

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