Company Overview
OptioRx is a dynamic premier national compounding pharmacy providing best in class patient care. We serve 50 states and are committed to fostering a team environment rooted in trust, innovation, efficiency, accountability, integrity, and energy.
Position Summary
2nd Shift- 3PM-11:30 M-F
The Pharmacy Technician – Filling Supervisor oversees daily filling operations, including workflow execution, technician training effectiveness, productivity outcomes, quality, staffing coverage, and team accountability. This role provides day-to-day direction to filling technicians, makes routine workflow decisions within assigned scope, monitors performance and training follow-through, coaches team members, documents observations, and escalates recurring employee, quality, or operational concerns as appropriate. Final decisions related to staffing levels, corrective action, employment status, compensation, and significant operational changes remain with the General Manager.
Essential duties
- Own daily workflow execution by assigning work, setting priorities, making routine workflow decisions, monitoring productivity and quality outcomes, coordinating staffing assignments and break coverage, adjusting daily assignments, and ensuring pharmacy tasks are completed accurately, efficiently, and in accordance with operational expectations.
- Lead daily huddles, shift reports, and shift handoff communication with the oncoming Supervisor to support continuity, alignment, and timely communication of priorities, barriers, and workflow status.
- Conduct mid-shift operational check-ins with the General Manager, including productivity updates, staffing or workflow concerns, workflow decisions made within assigned scope, and recommended adjustments needed to meet daily goals.
- Review and communicate daily operational status, including workflow progress, productivity, staffing coverage, and immediate barriers that may impact timely completion of pharmacy tasks, to the General Manager and Pharmacist in Charge.
- Routinely round in the filling area to monitor workflow, observe team performance, identify barriers, provide in-the-moment coaching, and reinforce operational expectations.
- Provide day-to-day direction, coaching, and support to filling technicians, including answering operational questions, reinforcing expectations, and addressing routine workflow or employee concerns.
- Provide initial coaching for routine attendance or performance concerns, document relevant observations, and escalate recurring or unresolved concerns to the General Manager for formal review and corrective action as appropriate.
- Own the effectiveness of onboarding, training, retraining, and cross-training for filling technicians by identifying training needs, coordinating appropriate support or quality department rotations, verifying skill adoption through observation and follow-up, reinforcing corrected procedures, and addressing recurring errors or performance gaps to promote consistency, flexibility, and operational readiness.
- Provide operational input regarding scheduling, coverage needs, workflow volume, staffing gaps, and process improvement opportunities, and make routine workflow decisions within assigned scope to support productivity, quality, and timely completion of daily work; final staffing and significant operational decisions remain with the General Manager.
- Promote consistent application of filling procedures, quality expectations, productivity standards, documentation practices, and communication expectations across technicians and assigned work areas.
- Promote a professional, respectful, and accountable team environment by modeling expected behaviors and supporting consistent application of company policies and procedures.
- Perform filling technician responsibilities as needed to support coverage, training, troubleshooting, or urgent workflow needs, including filling, processing, repackaging, labeling, packaging, dispensing, special handling, and basic pharmaceutical calculations.
- Maintain and reinforce high standards of accuracy, technical competence, productivity, professionalism, and work performance in all pharmacy technician responsibilities.
- Monitor workflow quality separately from daily production status by identifying error trends, recurring quality concerns, or repeated performance patterns; reinforce corrective actions within assigned scope and escalate quality or performance concerns to the Pharmacist in Charge, quality department, or General Manager as appropriate.
- Follow, communicate, and reinforce established safety practices, quality standards, pharmacy policies, and company procedures to support quality care and patient safety.
- Apply and reinforce applicable USP 795, USP 797, and USP 800 standards within the scope of pharmacy operations and assigned responsibilities.
- Oversee routine inventory control activities by helping monitor stock needs, support accurate inventory handling, and communicate inventory concerns to appropriate leadership.
- Triage requests, prioritize work, and make timely workflow adjustments within assigned scope to support operational efficiency, productivity outcomes, timely processing, and appropriate resolution of pharmacy workflow needs.
- Lead routine problem-solving and troubleshooting activities involving technicians and intra-departmental or interdepartmental staff to resolve workflow, quality, or service-related concerns.
- Assist in resolving patient concerns and complaints in a professional manner and escalate issues as appropriate.
- Report product incidents and other quality concerns as required by pharmacy policy and established reporting procedures.
- Participate in pharmacy quality assurance activities, authorized inspection agency surveys, and the pharmacy’s Performance Improvement program.
Non-essential duties
- Assist with special projects, process improvement initiatives, or departmental support activities as assigned.
Qualifications
- High school diploma or equivalent required.
- Certified Pharmacy Technician required; PTCB certification preferred or required based on applicable company and state requirements.
- Prior pharmacy technician experience required, preferably in a high-volume filling, compounding, or pharmacy operations environment.
- Prior supervisory, lead technician, workflow coordination, training, or people leadership experience required.
- Demonstrated ability to assign and adjust daily work, make routine workflow decisions, monitor productivity and quality outcomes, evaluate training effectiveness, coach team members, document routine observations, and escalate employee or performance concerns appropriately.
- Ability to balance workflow efficiency, patient safety, quality expectations, regulatory requirements, staffing coverage, and team communication in a fast-paced pharmacy environment.
- Demonstrated accuracy with detail-oriented work, pharmaceutical calculations, medication preparation, packaging, and labeling activities.
- Ability to prioritize workload, adjust daily assignments, adapt to changing operational needs, and support efficient completion of pharmacy responsibilities.
- Knowledge of pharmacy practice settings, legal requirements and limitations, prescription information, drug identification, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.
- Proficiency with pharmacy management systems, pharmacy software, Microsoft Office applications, Outlook, Internet applications, computers, scan guns, and other equipment used in pharmacy operations.
- Background in quality improvement, performance improvement, or process improvement activities preferred.
Core competencies
- People Leadership and Accountability: Provides day-to-day direction, coaching, feedback, support, and accountability while escalating final employment or corrective action decisions to the General Manager.
- Workflow Management and Decision-Making: Owns daily workflow execution, assigns priorities, makes routine workflow decisions, monitors productivity outcomes, adjusts daily work, evaluates coverage needs, and helps ensure efficient pharmacy operations.
- Training Effectiveness and Performance Support: Owns follow-through on training effectiveness by documenting routine observations, verifying skill adoption, reinforcing expectations, identifying training gaps, and communicating recurring concerns appropriately.
- Quality Oversight: Monitors workflow quality, identifies recurring errors or trends, reinforces compliance expectations, and escalates quality concerns.
- Problem Solving and Operational Judgment: Leads routine troubleshooting, supports practical solutions, and balances productivity, quality, staffing, and service needs.
- Communication and Collaboration: Communicates clearly and professionally with technicians, pharmacists, leadership, patients, and cross-functional partners.
- Adaptability and Change Support: Responds effectively to changing priorities, staffing needs, workflow demands, and operational changes.
Physical Requirements
- Ability to continuously sit or stand for extended periods of time.
- Ability to bend or squat occasionally.
- Ability to lift up to 25 pounds occasionally.
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet ongoing business needs.
Pay: $29.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
