Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
We are seeking a technically minded Product Owner to support a team responsible for developing APIs and transactional capabilities that allow customers, partners, and internal systems to connect with our banking platform. This role serves as the primary liaison between business stakeholders and technical teams, helping translate integration, operational and platform needs into actionable delivery outcomes. The ideal candidate has experience working with highly technical teams, understands API-based products and integrations, and can translate complex business, operational, and regulatory needs into clear product requirements. Experience with banking, payments, wire transfer workflows, transactional systems, or financial services integrations is strongly preferred.
What You'll Do:
Product Strategy and Roadmap
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Partner with the product manager to execute roadmap for AP integration, wire transfer and transactional banking capabilities by translating featured priorities into actionable backlog items, technical requirements dependencies and delivery plans aligned with enterprise OKRS, regulatory expectations, security standards, customer connectivity needs and platform strategy.
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Partner with business, operations, compliance, treasury, client-facing teams, and technology stakeholders to understand business goals and client needs.
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Translate business problems and client integration into clear product requirements, user stories, workflows, and acceptance criteria.
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Engages customer and team members in discussion to gather feedback, build understanding, and support delivery goals. Communicate delivery progress, risks and tradeoffs to executives, stakeholders, and technical teams.
API and Integration Product Ownership
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Collaborate closely with engineering, product manager, architecture, security, and operations teams to deliver scalable, secure, reliable, and well documented API-based banking capabilities that align with customer integration needs and enterprise platform standards.
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Demonstrate familiarity with REST APIs, API specifications, request and response payloads, authentication, authorization, error handling, status codes, idempotency, versioning, and integration dependencies.
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Support customers, partners, or internal consumers by helping clarify API capabilities, integration flows, documentation needs, and implementation constraints.
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Understand dependencies across core banking systems, payment platforms, wire systems, middleware, vendors, and enterprise applications.
Wire and Transactional Systems
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Support product capabilities related to wire transfers, transaction initiation, transaction status, approvals, posting, settlement, reconciliation, notifications, and exception handling.
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Help prioritize enhancements that improve transaction visibility, processing accuracy, resiliency, compliance, and customer experience.
Backlog and Agile Delivery
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Create, maintain, prioritize, and refine the product backlog, including features, user stories, defects, technical enablers, production issues, and technical debt.
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Decompose features items into actionable user stories with clear, testable acceptance criteria.
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Partner with product managers, Scrum Masters, engineers, architects, analysts, QA, and operations teams during sprint planning, backlog refinement, and Program Increment planning.
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Ensure sprint goals are clearly defined and aligned with business and technical priorities.
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Validate that workflows, API specifications, sequence diagrams, technical designs, wireframes, or prototypes are reviewed before development begins.
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Own feature delivery from discovery through requirements, development, testing, acceptance, release, production validation, and post-release feedback.
Stakeholder and Customer Interaction
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Represent customer and partner integration needs during product planning and technical discussions.
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Gather feedback from API consumers, implementation teams, support teams, and business stakeholders to continuously improve API usability and product capability.
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Communicate complex technical topics in a clear, practical way to both technical and nontechnical audiences.
Vendor, Risk, and Operational Management
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Monitor vendors release calendars, technical changes, release notes, enhancements, defects, and new platform capabilities.
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Assess vendor or platform changes for business, operational, technical, compliance, and integration impacts.
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Ensure product documentation, API documentation, release notes, support guides, operational procedures, and user guides are maintained.
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Support incident, defect, vulnerability, and production issue triage related to APIs, transaction processing, payment flow, and customer connectivity; ensuring change management, release communication and remediation processes are followed based on severity, risk and business impact.
What You'll Bring:
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Bachelor’s degree in information systems, computer science, or a related field.
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4+ years of experience as a Product Owner, Technical Product Owner, Business Analyst, Product Analyst, or similar role in an Agile environment.
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Experience working with highly technical software engineering teams building APIs, integrations, transactional systems, or enterprise platforms.
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Familiarity with REST APIs, API contracts, endpoints, request/response structures, JSON, authentication/authorization concepts, error handling, status codes, versioning, and API documentation.
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Experience translating business and client needs into technical requirements, user stories, process flows, and testable acceptance criteria.
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Strong understanding of transactional workflows, including transaction initiation, validation, approval, status tracking, exception handling, reconciliation, and auditability.
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Ability to communicate technical concepts to business stakeholders and business context to technical teams.
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Experience with Jira, Azure DevOps, or similar backlog and product management tools.
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Strong analytical, prioritization, problem-solving, and stakeholder management skills.
Additional skills that support success in this role include:
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Experience in banking, payments, wire transfers, ACH, real-time payments
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Experience with API tools such as Bruno, Postman, API documentation platforms, or developer portals.
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Familiarity with AI -enabled tools that support product discovery, documentation, analysis, or delivery workflow.
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Familiarity with security, compliance, and control concepts such as encryption, token-based authentication, audit logs, fraud controls, maker-checker workflows, and role-based access.
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Experience supporting external customer integrations, partner integrations, or developer-facing API products.
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Certifications such as CSPO, SAFe POPM, PSPO.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
