Top 19 Bsa analyst Jobs in Wichita, Ks

Customer Care Supervisor (Call Center Supervisor)
Equity Bank —Wichita, KS
- $42,000 - $45,000 a year
- Full-time
- Spanish
- Computer literacy
- Mid-level
- Health savings account
- Employee stock purchase plan
Quick Apply
Teller - Virtual - Branch
Credit Union of America —Wichita, KS
- $16.25 an hour
- Part-time
- Research
- Office
- High school diploma or GED
Quick Apply
8d
Treasury Services Manager
Equity Bank —Wichita, KS
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Employee stock purchase plan
Quick Apply
Treasury Support Specialist
Equity Bank —Wichita, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Employee stock purchase plan
Quick Apply
Senior Safekeeping & Funding Specialist
Bankers' Bank of Kansas —Wichita, KS
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Customer Service Manager - Andover, KS
Equity Bank —Andover, KS
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Employee stock purchase plan
Quick Apply
Senior Dealer Partnership Officer
Credit Union of America —Wichita, KS
- $73,852.00 - $92,315.60 a year
- Word processing
- 8 years
- Bachelor's degree
Quick Apply
12d
Full-Time Teller
Skyward Credit Union —Wichita, KS
- Full-time
- Office
- Finance
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
1d
Digital Branch Manager
Skyward Credit Union —Wichita, KS
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health savings account
- Health insurance
Quick Apply
7h
Systems Administrator
Bankers' Bank of Kansas —Wichita, KS
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
Real Estate Loan Officer I
Credit Union of America —Wichita, KS
- From $23 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Mid-level
Quick Apply
VP Wealth and Private Banking
MERITRUST CREDIT UNION —Wichita, KS
- $145,514.92 - $181,893.65 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
Commercial Lender
First National Bank of Hutchinson —Goddard, KS
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Mortgage Loan Originator
Andover State Bank —Wichita, KS
- Full-time
- Computer literacy
- High school diploma or GED
- Senior level
Quick Apply
Community Engagement & Recruitment Director
Quivira Council, Scouting America —Wichita, KS
- From $45,000 a year
- Weekends as needed
- Background check
- Public speaking
- Mid-level
- 403(b) matching
- Health savings account
Quick Apply
Building Maintenance Technician
Credit Union of America —Wichita, KS
- $19.90 an hour
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply

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Customer Care Supervisor (Call Center Supervisor)

Equity Bank -
Wichita, KS

Quick Apply

Job Details

Full-time
$42,000 - $45,000 a year

Benefits

Health savings account
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Pet insurance

Qualifications

Staff supervision
Confidential information handling
Team supervision
Managing teams in a customer support role
Employee relationship building
Windows
High school diploma or GED
Computer skills
Video conferences (communication methods)

Full Job Description

Position: Customer Care Supervisor (Call Center)

Department: Customer Care

Location: Wichita, KS (On-Site)

Job Type: Full-Time/Salary

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

**Bilingual Spanish Speakers encouraged to apply!

Responsibilities and Expectations

Key Responsibilities

Lead and Develop the Team

Supervise, coach, and develop a team of Customer Care Representatives
Provide training on bank products, services, systems, policies, and customer service best practices
Establish, maintain, and reinforce departmental procedures and service standards
Conduct regular coaching sessions, performance discussions, and development planning
Manage team scheduling to ensure appropriate staffing levels and service coverage
Foster a positive, collaborative, and accountable work environment
Address and resolve escalated customer concerns and operational issues

Deliver an Exceptional Customer Experience

Champion a culture of outstanding service for both internal and external customers
Ensure prompt, professional, and accurate service across phone, email, chat, video, and other service channels
Monitor customer interactions and provide coaching to improve service quality and customer satisfaction
Partner with other departments to deliver seamless customer support and issue resolution
Promote proactive problem solving and relationship building with customers

Ensure Operational Excellence

Oversee the accurate processing of customer transactions and service requests, including transfers, refunds within approved authority limits, and other banking transactions
Ensure adherence to operational procedures, transaction limits, and internal controls
Minimize risk related to customer identification, transaction authority, negotiable instruments, and funds availability
Review and evaluate customer documentation for authenticity and completeness
Maintain high standards of accuracy, quality, and operational effectiveness
Apply sound judgment and critical thinking to resolve complex customer and operational issues

Grow Customer Relationships

Coach team members to identify customer needs and recommend appropriate products and services
Support meaningful customer conversations that deepen relationships and increase engagement
Encourage referrals to business partners that create value for customers and contribute to bank growth
Monitor referral performance and coach team members to achieve goals
Promote awareness of bank products, services, and solutions

Maintain Compliance and Risk Awareness

Follow and ensure compliance with all applicable banking laws, regulations, policies, and procedures
Maintain knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Information Security, Suspicious Activity Reporting (SAR), and other regulatory requirements
Ensure compliance with customer identification and account opening procedures
Identify and escalate suspicious or unusual account activity as appropriate
Complete all required compliance, regulatory, and professional development training
Demonstrate the highest standards of integrity, professionalism, and ethical conduct

Required Skills & Education

Requirements

High School Diploma or equivalent
Management experience
Excellent interpersonal, verbal, and written communication skills
Must be comfortable with video communication
Ability to analyze, investigate and achieve results
Computer proficiency in Windows-based systems
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Capable of working with a team to determine solutions

Preferred

Bachelor’s degree
2+ years banking experience and 2+ years Customer Service experience preferred
Call center experience
Bilingual Spanish

Who We Are

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

bsa analyst jobs in wichita, ks

Customer Care Supervisor (Call Center Supervisor)

Teller - Virtual - Branch

Treasury Services Manager

Treasury Support Specialist

Senior Safekeeping & Funding Specialist

Customer Service Manager - Andover, KS

Senior Dealer Partnership Officer

Full-Time Teller

Digital Branch Manager

Systems Administrator

Real Estate Loan Officer I

VP Wealth and Private Banking

Commercial Lender

Mortgage Loan Originator

Community Engagement & Recruitment Director

Building Maintenance Technician

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