Important Recruitment Information for this vacancy
Job Posting closes: Open until filled
Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Agency Information
Kansas Department for Children and Families | www.dcf.ks.gov
Economic & Employment Services
Wichita Region / Wichita or El Dorado
About the Position
Who can apply: External (anyone)
Classified/Unclassified Service: Classified
Full-Time/Part-Time: Full-time
Regular/Temporary: Temporary
Work Schedule: Monday-Friday
Eligible to Receive Benefits: No
Veterans' Preference Eligible: No
Compensation: $19.35 hourly. Salary may be dependent upon the candidate’s qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
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Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
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Creation of and contribution to your personal KPERS defined Retirement benefit
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9-10 paid, annual holidays
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12 paid, annual vacation days
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12 paid, annual sick days
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1 paid Discretionary Day
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Your personal life insurance policy equal to 150% of your starting salary
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
Participates in the processing of applications for the Low-Income Energy Assistance Program (LIEAP). Handles high volume incoming phone calls to the processing center. Registers applications promptly and requests additional information from customers as necessary and in writing, allowing sufficient time for customer to respond. Accesses various internal and external computer systems for the purpose of verifying income and enters data into the LIEAP computer system. Determines eligibility for the LIEAP program within established timelines based upon federal and state policies and regulations as identified in the Kansas Economic Employment Support Manual. Maintains an accurate record of case actions in the customer's case file. Responds to customer inquiries regarding the LIEAP program. May be assigned in a variety of areas of administration based on needs.
View the full position description:
Qualifications
Minimum Qualifications: *If a driver’s license is required for the position, candidates will be required to submit a copy to the recruiter following interviews* High School Diploma or GED; Two years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's programs. Post-secondary education may be substituted for experience as determined relevant by the agency.
Preferred Qualifications: One year of customer service. DCF and/or LIEAP experience. Experience working with the public. Experience with accurate data entry. Bi-lingual in English and Spanish a plus
Post-Offer, Pre-employment Requirements:
Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Please reference Job ID Number: 222396
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email – sent to the Preferred email on the My Contact Information page
Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
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State of Kansas online application
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Resume
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Cover letter
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Legible copy of valid driver’s license (if driver’s license is required)
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Transcripts** (if educational requirements are listed for this position)
**If degree is a requirement listed, transcript must show proof of graduation or degree obtained. -
DD214 (if you are claiming Veteran’s Preference)
- Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”.
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full Position Description:
No. Each Task and Indicate Percent of Time
E or M
The person in this position has access to protected health information (PHI) under the provisions of the Heath Information Portability Act of 1996 (HIPPA) Privacy Rule. PHI must be treated in accordance with the provisions of the HIPAA Privacy Regulation including the requirements for safeguarding, releasing and recording the release of such information. The person will receive training in the provision of the HIPAA Privacy Regulations as they relate to the duties of this position and has signed a confidentiality agreement.
In addition to the tasks listed below, the incumbent is expected to communicate the Mission, Vision and Guiding Principles of the agency to peers, clients and the public; identify personal strengths and developmental needs to increase job performance and long-term career growth. Continually analyze work processes, seek new approaches and make recommendations to enhance efficiency and effectiveness of the agency. Works in a harmonious and cooperative fashion with other staff to provide efficient and effective customer service. Uses free time as available to assist other staff in the completion of work assignments. Contributes to a positive work environment through a positive, helpful, courteous demeanor towards staff, clients, and the general public. Adheres to appropriate standards of conduct regarding the use of leave and reports to work on time.
1. xx%
E
Obtain information: a. Use client Application, available agency systems, third party resources or change information provided to determine such information as household composition, family unit, income, etc. b. Use team script/template as required to gain understanding and to follow up on specific areas. Obtain information from vendors, employers or the client that they have available or can readily obtain. c. Utilize collateral contacts and three-way calling to obtain verification, following one touch resolution. This would include using electronic means to obtain this data. d. Utilize information available to the agency through internal arrangements, such as unemployment, Child Support, Social Security, etc. e. Determine required verifications using the Verification Matrix and Manuals; request information from the client using an appropriate due date. f. Interview applicants by telephone to obtain information following BPM principles, keeping the client present or on the phone for the entire interview.
2. xx%
E
Apply knowledge and determine eligibility: a. Gain\maintain program knowledge in the LIEAP program. b. Follow the processes outlined in the LIEAP Business Process Management Manual. c. Use BPM materials, desk aides, electronic manuals, and other supports to assist with a wide array of information needed for this position. d. During the review of applications and other documents, use program knowledge to what information is needed. e. Make determination of program eligibility, benefit amount and provide written notice.
3. xx%
E
Data entry& Documentation: a. Enter information on eligibility system(s) as you obtain it and document as you go. b. Access work and complete work from the appropriate “BPM Trackers”. c. Complete interview template and case file documentation as you work up case. d. Complete phone records as applicable by team task. e. Complete necessary data base information.
4. 10%
E
Communicate with Internal and External Sources a. Contact clients and/or vendors for information or to update them on case situations. b. Provide Referrals to Internal and External Services c. Direct clients to Q&A or United Way 211 for multiple needs. d. If bi-lingual, staff will be expected utilize their skill when in contact with clients, employers, other social service agencies, community resource agencies, and the general public. This includes assisting other programs within DCF when requested.
