Top 6 Customer success manager Jobs in Wichita Falls, Tx

Senior Strategic Account Manager, Industrial Machinery Sales
Nordson —Texas
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years

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Senior Strategic Account Manager, Industrial Machinery Sales

Nordson -
Texas

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Job Details

Full-time

Qualifications

Vendor relationship building
Industrial manufacturing sales experience
Computer literacy
Client database systems
Sales management systems proficiency
Industrial equipment

Full Job Description

Nordson Packaging , a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Sr. Strategic Account Manager develops and manages strategic initiatives within selected and appointed Key Accounts in the Nordson IPS, Packaging Division (Americas) business segment. The primary function of the role is to identify and develop mutually beneficial programs and rules of engagement amongst Nordson stakeholders and the Key Account community, with the results leading to profitable revenue growth due to execution of the Nordson Ascend Growth strategy.

Essential Job Duties and Responsibilities

Establish a KEY Account structure inclusive, but not limited to the following:
- Strategize, blueprint, implement and manage an evolutionary growth plan for assigned TOP Customers / Key Accounts within the Americas.
- Overall account-specific program development and execution
- Identification and relationship development of Customer contacts/departments having influential and decision-making capacity
- Establish and maintain guidelines detailing rules of engagement from the C-level to plant-site locations
- Negotiate and deliver Corporate Partnership Agreements inclusive of pricing, delivery and standardized system platforms and processes
- Coordinate and deliver annual pricing platforms
- Structure and management of capital projects from inception through installation
Routinely update revenue status against plan including current revenue, backlog and proposed Opportunities to ensure Revenue Gaps (GAP analysis) align with the targeted budget
Actively seek opportunities to replace competitive products with Nordson products via the Nordson NBS Customer Success model
Align TOP Products with Customer processes for standardization across all customer locations
Execute white space initiatives via Nordson Strategic Account Managers (SAM’s) at plant-level locations
Review, organize, cleanse and align existing KEY account database
Collaborate with internal stakeholders to drive KEY account strategies through whitespace fulfillment
Interface with Nordson OEM Manager and OEM Team members on newly informed Customer projects to ensure alignment and coordination of unilateral benefits
Establish an intrinsic and mutually collaborative relationship with Nordson Technical Service Manager in anticipation of training opportunities and prioritization of Top Customer needs during unscheduled downtime and on-site technical repair response.
Build in-depth allied vendor and Customer-centric relationships to maintain existing business and create added value-driven revenue
Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.
Outstanding project and territory management skills along with superior technical aptitude
Comprehend and utilize SAP and C4C to maintain detailed and accurate customer files
Maintains detailed knowledge of Nordson products, prices, policies and procedures; knows which products best apply in all industry-based applications.
Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.
Prepares and promptly submits reports and completes tasks in time frames as directed by Manager

Education and Experience Requirements

Bachelor’s degree required. In lieu of degree, 4 additional years professional work experience.
Minimum 5 years in with proven successful track record in sales, marketing, product management or business development
Experience in specifying dispensing equipment to solve problems and create a value proposition
Experience with CRM systems with a preference within SAP, Cloud for Customers (C4C) or Salesforce.
Computer literacy and experience with Microsoft Office products (Outlook, Excel, Word and Power Point) and SAP is preferred

Preferred Skills and Abilities

Excellent, in-depth analytical skills to review markets, estimate potential sales opportunities, determine resources required to establish and execute KEY account strategies
Excellent written, oral communication and negotiation skills along with having the ability to present to leadership, internal stakeholders and C-level contacts at KEY accounts
Intellectual curiosity to explore products or markets that may not have been thoroughly reviewed in the past
Collaborative skills to work with marketing, product management, engineering, and other internal groups to execute campaigns

Travel Required

Estimated 75 % with 1 to 3 overnights a week. Multi State Territory.

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Apply Now

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Job Summary

Essential Job Duties and Responsibilities

Establish a KEY Account structure inclusive, but not limited to the following:

Strategize, blueprint, implement and manage an evolutionary growth plan for assigned TOP Customers / Key Accounts within the Americas.

Overall account-specific program development and execution

Identification and relationship development of Customer contacts/departments having influential and decision-making capacity

Establish and maintain guidelines detailing rules of engagement from the C-level to plant-site locations

Negotiate and deliver Corporate Partnership Agreements inclusive of pricing, delivery and standardized system platforms and processes

Coordinate and deliver annual pricing platforms

Structure and management of capital projects from inception through installation

Routinely update revenue status against plan including current revenue, backlog and proposed Opportunities to ensure Revenue Gaps (GAP analysis) align with the targeted budget

Actively seek opportunities to replace competitive products with Nordson products via the Nordson NBS Customer Success model

Align TOP Products with Customer processes for standardization across all customer locations

Execute white space initiatives via Nordson Strategic Account Managers (SAM’s) at plant-level locations

Review, organize, cleanse and align existing KEY account database

Collaborate with internal stakeholders to drive KEY account strategies through whitespace fulfillment

Interface with Nordson OEM Manager and OEM Team members on newly informed Customer projects to ensure alignment and coordination of unilateral benefits

Establish an intrinsic and mutually collaborative relationship with Nordson Technical Service Manager in anticipation of training opportunities and prioritization of Top Customer needs during unscheduled downtime and on-site technical repair response.

Build in-depth allied vendor and Customer-centric relationships to maintain existing business and create added value-driven revenue

Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.

Outstanding project and territory management skills along with superior technical aptitude

Comprehend and utilize SAP and C4C to maintain detailed and accurate customer files

Maintains detailed knowledge of Nordson products, prices, policies and procedures; knows which products best apply in all industry-based applications.

Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.

Prepares and promptly submits reports and completes tasks in time frames as directed by Manager

Education and Experience Requirements

Bachelor’s degree required. In lieu of degree, 4 additional years professional work experience.

Minimum 5 years in with proven successful track record in sales, marketing, product management or business development

Experience in specifying dispensing equipment to solve problems and create a value proposition

Experience with CRM systems with a preference within SAP, Cloud for Customers (C4C) or Salesforce.

Computer literacy and experience with Microsoft Office products (Outlook, Excel, Word and Power Point) and SAP is preferred

Preferred Skills and Abilities

Excellent, in-depth analytical skills to review markets, estimate potential sales opportunities, determine resources required to establish and execute KEY account strategies

Excellent written, oral communication and negotiation skills along with having the ability to present to leadership, internal stakeholders and C-level contacts at KEY accounts

Intellectual curiosity to explore products or markets that may not have been thoroughly reviewed in the past

Collaborative skills to work with marketing, product management, engineering, and other internal groups to execute campaigns

Travel Required

Estimated 75 % with 1 to 3 overnights a week. Multi State Territory.