Dental Manager
Classification: Exempt
Reports To: Chief Operating Officer (COO)
Supervises Others: Yes
Essential Role: Ensures dental clinic quality, service quality, and assists COO with budget constraints to ensure they are maintained in accordance with organizational goals and objectives. Ensures dental clinic flow is established by serving as a liaison between provider needs and dental resources. Provides leadership and manages staff for dental clinics. Provides professional services that complement the provider’s role of delivering dental care services at GraceMed Health Clinic, Inc.
Reporting Relationship: The Dental Manager has a primary obligation to the Corporation as a whole and reports to the Chief Operating Officer.
Supervisory Relationships: The Dental Manager oversees the supervision of the following positions; Dental Assistants and the Outreach Assistants positions. Acts as a resource-point for all dental clinic personnel by; managing and guiding, supervising and suggesting based on established policies and procedures.
Duties & Responsibilities:
Supervisory
- Works with dental clinic employees as well as educational department to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to achieve the results.
- Interviews and makes decisions for hiring employees for open positions with guidance from the COO.
- Train and develop dental clinic staff with ongoing direction from the COO to ensure they can perform their duties.
- Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
- Always ensure the department consistently operates in a high-quality manner.
- Tracks time sheets and scheduling and coordinating of staff for all leaves to include but not limited to; PTO requests and FMLA, in accordance with policies and procedures.
- Supervises students for internships/externships and delegates authority and responsibility when and where need is indicated.
- Supervises the GraceMed dental volunteers. Manages the staff and volunteers to ensure effective outreach in Sedgwick County for dental services provided at GraceMed.
- Supervises, as required, the staff in the conduct of dental care.
- Provides consistent weekly communication to the COO, ensuring that information, reports, and materials are provided, to clearly describe dental activities and progress toward agreed upon objectives.
Administrative
- Assist the COO with the Kansas Department of Health and Environment regarding policies and procedures for any public health issues as it pertains to the dental clinic.
- Assist the COO with implementation of OSHA, emergency preparedness, infection control and regulatory compliance for the dental clinic.
- Oversees dental supply inventory.
- Represents GraceMed at functions as requested.
- Serves as primary GraceMed contact for collaborative research projects and grant funding affecting the dental clinic.
- Attends all staff or other special meetings as requested.
- Participates in budget development as it pertains to the dental clinic
Clinical
- Provides consistent weekly communication to the COO, ensuring that information, reports, and materials are provided, to clearly describe dental activities and progress toward agreed upon objectives.
- Oversees evaluation, treatment and consultation services to patients of the dental clinic.
- Collaborates with CDO and COO to establish policies and procedures for dental clinic operations.
- Available to staff at all times to respond to emergencies and answer questions.
- Oversees that appropriate examinations, medications and allergies, and assessment and plan for each patient are accurately obtained and documented.
- Oversees the coordination of dental orders for prescription refills, administration of medications, ancillary testing, and/or referrals.
- Available to patients, both directly or through dental staff to answer questions and relay information regarding their care.
- Provides dental recommendations for patient care (within KDB limitations) when necessary.
- Ensures completion of appropriate paperwork to comply with insurance and reimbursement guidelines.
- Completes all documentation and paperwork within time constraints posed by various entities.
- Ensures compliance with standards, laws and regulations as directed by regulatory and accrediting organizations such as but not limited to: Kansas Dental Board (KDB), Joint Commission, CLIA, OSHA, State and Federal Governments as it pertains to the dental clinic.
- Always maintains patient confidentiality.
- Performs other appropriate duties as requested by COO.
Performance Requirements:
- Courteous, honest and professional always.
- Sets an example as a dental professional by; observing work start and stop times, giving adequate notice for absences, and following clinic’s operational and personnel policies and procedures.
- Communicates and relates well with providers, dental staff, patients, board members and vendors
- Observes standards of dental care.
- Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.
- Efficient, organized and accurate.
Education and Experience:
- Bachelor’s degree in business management or related field required.
- Minimum of 3 years previous experience as a manager in a clinical setting required.
- Knowledge of local community resources is strongly preferred.
- Knowledge of QA/PI processes and reporting requirements.
- Knowledge of Kansas Risk Management regulatory guidelines and reporting.
- Three to five years’ experience in a health care environment preferred; preferably in an outpatient setting or FQHC.
Qualifications:
- Previous dental office experience preferred.
- Must have an understanding of ethics of confidentiality.
- Previous computer experience required.
- CPR certification required (must be obtained within 30 days of employment).
- Successful candidate must submit to tuberculosis testing.
Working Conditions:
Dental office environment. Multi-task oriented position including direct patient care may require sitting or standing for long periods. Bending, stooping, and lifting (up to 50lbs) may be required. Must interact with physicians, patients and other office personnel. Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset or ill persons. Will involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer. Must have auditory acuity to handle phone calls and extensive patient interaction.
Work Schedule: This is an exempt position.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
The above statement statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
