Top 63 Participant support representative Jobs in Williamson, Ny

Participant Support Representative
Daybright Financial —Rochester, NY
- $17.00 - $17.50 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
12d
Community Services Direct Support Professional
Empowering People's Independence(EPI) —Rochester, NY
- $19 - $24 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
- Paid training
- 403(b) matching
Quick Apply
CDPAS Specialist
Center For Disability Rights —Rochester, NY
- $19.75 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Health insurance
Quick Apply
Bilingual Customer Service Representative
Center for Disability Rights —Rochester, NY
- $17 an hour
- Full-time
- Spanish
- Word processing
- English
Quick Apply
Direct Support Professional - Adult Day Habilitation
CP Rochester —Rochester, NY
- $18 - $20 an hour
- Full-time
- Background check
- Writing skills
- Residential
- 403(b) matching
- Paid holidays
Quick Apply
Direct Support Professional - Part Time Mornings
CP Rochester —Rochester, NY
- $19.00 - $21.50 an hour
- Part-time
- Experience working with individuals with disabilities
- Writing skills
- Maintenance
- Paid holidays
- Disability insurance
Quick Apply
EMPLOYMENT SPECIALIST
CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES —Rochester, NY
- $20 - $22 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- 403(b)
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Direct Support Professional - Per Diem
CP Rochester —Rochester, NY
- $18.50 - $21.00 an hour
- Overnight shift
- Background check
- Computer literacy
- Writing skills
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CASE AIDE
CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES —Rochester, NY
- $19.25 - $19.75 an hour
- Full-time
- Background check
- Customer service
- English
- 403(b)
Quick Apply
RESIDENTIAL ASSOCIATE- Per Diem
CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES —Newark, NY
- $19.25 - $19.75 an hour
- Part-time
- Background check
- Residential
- High school diploma or GED
- 403(b)
Quick Apply
Direct Support Professional - Residential Full-Time
CP Rochester —Rochester, NY
- $19.00 - $21.50 an hour
- Online Application
- Background check
- Experience working with individuals with developmental disabilities
- Experience working with individuals with disabilities
- Paid holidays
- Disability insurance
Quick Apply
Respite Caregiver
CP Rochester —Rochester, NY
- $16 an hour
- Weekends as needed
- Background check
- Writing skills
- High school diploma or GED
Quick Apply
Advancement Special Events Assistant Director
University of Rochester —Rochester, NY
- $61,000 - $85,400 a year
- Weekends as needed
- Hybrid work
- Customer service
- 5 years
- Research
9d
Club Sports & FOOT Program Assistant
University of Rochester —Rochester, NY
- $17.50 - $22.79 an hour
- Weekends as needed
- High school diploma or GED
- University
- Leadership
Day Hab Direct Support Professional - Lead B.E.L.L.
CP Rochester —Rochester, NY
- $19 - $21 an hour
- Online Application
- Background check
- Classroom
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
RESIDENTIAL ASSOCIATE
CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES —Rochester, NY
- $19.25 - $19.75 an hour
- Full-time
- Background check
- Mid-level
- Residential
- 403(b)
Quick Apply
Residential Direct Support Professional - Part Time Weekends
CP Rochester —Rochester, NY
- $19.00 - $21.50 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Financial Analyst II
University of Rochester —Rochester, NY
- $29.33 - $41.06 an hour
- Full-time
- University
- Senior level
Direct Support Professional - Weekend Floater
CP Rochester —Rochester, NY
- $19.00 - $21.50 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
MOBILITY MENTOR - STEPS TO SUCCESS
CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES —Rochester, NY
- $22.00 - $23.50 an hour
- Weekends as needed
- Background check
- Spanish
- Customer service
- 403(b)
Quick Apply

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participant support representative jobs near williamson, ny

Participant Support Representative

Daybright Financial -
Rochester, NY

Quick Apply

Job Details

Full-time
$17.00 - $17.50 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
403(b)
Referral program

Qualifications

Benefits administration
Phone communication
Customer service
Call center experience
Basic math
Microsoft Office
High school diploma or GED
Numeracy

Full Job Description

About Daybright Financial

Simply put, we are one of the nation’s largest independent, privately held firms specializing in employee benefits, retirement plans, and all their associated compliance needs. Since 2008, we have grown by acquiring over 60 local and national firms that have been trusted members of their communities for decades. We hold the coveted “Best Places to Work – USA,” certification and serve more than 22,000 employer groups and 3.6 million plan participants nationally.

Daybright Financial also operates a dedicated independent divisional team, Daybright Broker Solutions, to further enhance the services, support, and marketing resources to grow the businesses of benefits brokers and consultants and enable professional employer organizations (PEOs) to bring more to the table for their clients — through the seamless delivery of Fortune 500-level health and financial wellness solutions.

For more information on Daybright Financial, visit daybright.com. Follow Daybright on LinkedIn, Instagram, Facebook, and YouTube.

We are currently seeking a full-time Participant Support Representative to join our Public Sector Solutions Segment within our OMNI & TSACG Compliance Services team.

This position is in-office at our Rochester, NY with the possibility of going hybrid after 6-month employment period.

Join a people-centered team who are focused on helping the public, non-profit and private sectors take care of both the health and financial wellness of their #1 resource – their people, enabling communities to be served and organizations to grow.

Job Description

The Participant Support Representative is an in-bound call center and data entry position responsible for answering incoming phone calls and assisting participants in processing transactions related to their 403(b) and/or 457(b) retirement plans. An ideal candidate will have a combination of customer service experience and strong communication skills to provide accurate and professional support. The position requires handling a high volume of inquiries, navigating multiple proprietary computer systems, asking clarifying questions, documenting information clearly, and resolving routine questions with patience and consistency.

Responsibilities

Ability to take outbound and inbound calls while taking the appropriate action based on the clients’ needs.
Educate clients on IRS guidelines, and compliance on 403b & 457b plans.
Provide technical support and troubleshoot participant actions on the website, including filling out forms and uploading documents.
Input data into system platforms and keep caller’s records updated. Must be able to keep system platforms up to date by inputting new clients’ information and tracking changes.
Uphold customer satisfaction to the highest standards while maintaining the Center’s KPIs.
Ability to audit and cross reference data as needed across the different platforms available
Regularly attend department and company meetings and training sessions to stay updated on policies and procedures.
Other duties as assigned.

Education and Experience

High School Diploma or equivalent
In-bound Call Center experience 1 year or more
Strong computer skills 1 year or more
Customer Service experience 1 year or more
Retirement plan administration a plus

ADDITIONAL COMPETENCIES

Language Skills

Ability to read, write and communicate 403(b)/457(b) IRS guidelines, policies, and procedures to participants in a thorough, and easy to understand manner.
Bilingual in Spanish, a plus.

Mathematical Skills

Ability to understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant.

Work Environment

Duties are performed in an office environment/hybrid with a call center atmosphere
Typical work hours are 8:30 a.m. – 5:00 p.m., Monday through Friday. Later shifts are available with management approval.
In this position, you may interact with plan participants, plan sponsors, financial advisors & administration through calls or emails, in addition to interactions with internal company staff with other offices outside of Rochester, NY.

Pay: $17.00 - $17.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Do you have call center experience? If so, how many years?

Experience:

Call center: 1 year (Preferred)
Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)

Location:

Rochester, NY 14607 (Required)

Work Location: In person

Quick Apply

Refine Your Search

participant support representative jobs in williamson, ny

Participant Support Representative

Community Services Direct Support Professional

CDPAS Specialist

Bilingual Customer Service Representative

Direct Support Professional - Adult Day Habilitation

Direct Support Professional - Part Time Mornings

EMPLOYMENT SPECIALIST

Direct Support Professional - Per Diem

CASE AIDE

RESIDENTIAL ASSOCIATE- Per Diem

Direct Support Professional - Residential Full-Time

Respite Caregiver

Advancement Special Events Assistant Director

Club Sports & FOOT Program Assistant

Day Hab Direct Support Professional - Lead B.E.L.L.

RESIDENTIAL ASSOCIATE

Residential Direct Support Professional - Part Time Weekends

Financial Analyst II

Direct Support Professional - Weekend Floater

MOBILITY MENTOR - STEPS TO SUCCESS

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