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Service Manager

Feyer Auto Group
Williamston, NC

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Paid time off
Opportunities for advancement

Qualifications

Customer communication
Team leadership
Employee relationship building
Auto service management
High school diploma or GED
Team development
Continuous improvement
Computer skills
Financial performance measurement
Business management
Business operations
Team building

Full Job Description

Automotive Service Manager

Feyer Ford of Williamston | Williamston, NC

Feyer Ford of Williamston is seeking an experienced, motivated Automotive Service Manager to lead our service department.

At Feyer Auto Group, we conduct business with integrity, hard work, and genuine care for our employees, customers, and community. Every member of our team plays an important role in our success. We are committed to delivering the award-winning service and value that customers have come to expect from Feyer Ford of Williamston.

The ideal candidate is a hands-on leader who can develop employees, improve departmental performance, deliver an outstanding customer experience, and create a positive, accountable work environment.

Benefits

Competitive salary and performance-based compensation
Health and insurance benefits
Paid time off
Employee vehicle purchase and service discounts
Ongoing training and professional development
Opportunities for advancement within Feyer Auto Group
Supportive, locally owned dealership environment

Responsibilities

Lead the daily operations of the service department
Hire, train, coach, and supervise service advisors, technicians, and support personnel
Establish clear goals and hold team members accountable for performance
Monitor departmental sales, gross profit, productivity, efficiency, customer retention, and expense control
Develop and manage the department’s annual operating budget
Work closely with the parts department and dealership leadership to improve overall fixed operations performance
Ensure repair orders are handled accurately, efficiently, and in a timely manner
Assist customers with service concerns and clearly explain recommended maintenance and repairs
Keep customers informed throughout the repair process
Resolve customer complaints promptly, professionally, and appropriately
Maintain a strong customer follow-up process that encourages repeat and referral business
Maintain high customer satisfaction and Customer Service Index ratings
Ensure compliance with manufacturer policies, warranty procedures, dealership processes, and safety standards
Stay current on Ford products, service programs, technology, and required training
Develop marketing and customer-retention strategies to generate additional service business
Build a positive department culture focused on teamwork, accountability, and exceptional customer care

Qualifications

Minimum of three years of automotive service management experience
Proven ability to lead and develop a service department team
Strong understanding of dealership service operations, financial performance, and key performance indicators
Excellent customer service, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Self-motivated, organized, and committed to continuous improvement
Strong computer and dealership management system skills
Ford dealership experience is preferred but not required
High school diploma or equivalent required
Valid driver’s license and acceptable driving record

About Feyer Auto Group

Feyer Auto Group is a locally owned dealership organization serving communities throughout Eastern North Carolina. We believe in taking care of our employees, building lasting customer relationships, and providing an unreasonably personal experience at every point of contact.

Join Feyer Ford of Williamston and help us continue building a service department known for exceptional people, dependable workmanship, and outstanding customer care.

Feyer Auto Group is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Quick Apply

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