Top 279 Technical support Jobs in Willow Grove, Pa

Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
9d
IT Help Desk Analyst
Cardiology Consultants of Philadelphia —Bristol, PA
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Profit sharing
- Paid holidays
Quick Apply
Tracking Support Center Representative - Third Shift
3Si Security Systems —Malvern, PA
- 8 hour shift
- Hybrid work
- Spanish
- English
- Research
- Paid training
- Paid holidays
Quick Apply
Information Technology Technician
Pennsylvania Eastern District Court —Philadelphia, PA
- $49,256 - $88,445 a year
- Mid-level
Desktop Support Specialist
SDNA Tech —Blue Bell, PA
- $50,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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8d
IT Coordinator - On-Site
Ann's Choice by Erickson Senior Living —Warminster, PA
- $27 - $29 an hour
- Full-time
- 18 years or older
- Travel
- In-person
- Health insurance
- Dental insurance
20h
Level 1 Support Technician
Tech Tonics —Warrington, PA
- Mid-level
- Microsoft Office
- Driver's License
URBN Network Operations Support Analyst
URBN —Abington, PA
- Full-time
- Remote
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
7d
Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
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IT Support Specialist
SMB Team —Philadelphia, PA
- $50,000 - $60,000 a year
- Email
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
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IT Desktop Support Specialist
Drexel University —Philadelphia, PA
- $45,330 - $68,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Wellness program
- 403(b) matching
5d
Customer Service Representative
Schweitzer Engineering Laboratories, Inc. —King of Prussia, PA
- $26.75 - $32.00 an hour
- Full-time
- Computer literacy
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
Quick Apply
Product Technical Support Representative
Avantor —Radnor, PA
- $56,500 - $90,850 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
5d
Technical Support Specialist-Police
City of Philadelphia —Philadelphia, PA
- $55,000 a year
- Email
- Mid-level
- Windows
- Microsoft Office
- Wellness program
- Paid holidays
Quick Apply
14d
Technical Support Representative, In-Store
DoorDash USA —Philadelphia, PA
- $23.40 - $34.50 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Military encouraged
- Paid parental leave
- Health insurance
Quick Apply
Application Support Specialist I
PHILABUNDANCE —Philadelphia, PA
- $65,000 a year
- Full-time
- High school diploma or GED
- SQL
- Analysis skills
Quick Apply
Junior IT specialist
Inexpanse —Horsham, PA
- Part-time
- English
- Research
- Windows
Lead Help Desk Analyst
Temple University Health System —Philadelphia, PA
- Full-time
- Dental office
- Computer Science
- Mid-level

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Sr. Help Desk Support Analyst (MSP) - Lvl 2

D2 Integrated Solutions
Oreland, PA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
9 days ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Referral program
Retirement plan

Qualifications

Network troubleshooting
IT user and group management
Interpersonal skills
Automation software
Windows
Managing clients in a customer support role
Cloud service support
Attention to detail
Productivity software support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
WAN
SharePoint
Desktop administration
CompTIA A+
Ticketing system technical support
VPN

Full Job Description

We are looking for a Senior Help Desk Technician who takes full ownership of client support outcomes in a fast-paced Managed Services Provider (MSP) environment. You will serve as a key member of our technical support team, responsible for delivering timely, high-quality troubleshooting and resolution of IT issues for our end clients.

You thrive with a high sense of urgency, strong attention to detail, and consistent execution — while delivering exceptional customer service and thinking on your feet to resolve issues quickly. As a trusted client-facing technician, you will ensure clients receive reliable support that keeps their businesses running smoothly.

If you are accountable, proactive, and passionate about solving problems while building strong client relationships, we want to hear from you.

Key Responsibilities

Ticket & Phone Support Ownership

Respond promptly to incoming tickets and phone calls, working directly with end clients to troubleshoot and resolve a wide range of IT issues.
Own support tickets from initial intake through resolution (or proper escalation), maintaining accountability within our ticketing system and meeting SLA targets.
Provide clear, professional communication to clients throughout the support process, explaining technical concepts in easy-to-understand terms.
Troubleshoot and support Active Directory, Microsoft 365 (including Exchange, Teams, and licensing), SharePoint/OneDrive, desktop applications, LAN/WAN connectivity, and common end-user hardware/software issues.

Technical Troubleshooting & Resolution

Diagnose and resolve incidents involving Windows workstations, Office applications, email, file access, printing, and network connectivity.
Perform root cause analysis for recurring issues and contribute to preventive solutions.
Document all work thoroughly in the PSA/RMM system, including steps taken, resolution details, and knowledge base articles for future reference.
Collaborate with engineers on escalated issues while continuing to expand your skillset and support junior team members when appropriate.

Client Experience & Continuous Improvement

Deliver exceptional customer service with a calm, helpful demeanor — de-escalating situations and building long-term client trust.
Identify opportunities to improve support processes, documentation, and client self-service resources.
Participate in team knowledge sharing, training sessions, and contribute to internal documentation.
Proactively monitor and follow up on open tickets to ensure timely resolution and client satisfaction.

Required Skills & Experience

3–5+ years of Help Desk or technical support experience in an MSP, IT services, or multi-client environment, with demonstrated advanced troubleshooting ability.
Solid working knowledge of Microsoft 365 administration and troubleshooting, Active Directory / Entra ID user and group management, Windows 10/11 desktop support, SharePoint/OneDrive, and networking (LAN/WAN, Wi-Fi, VPN).
Experience working within a Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) platform (Autotask preferred).
Strong customer service orientation with excellent verbal and written communication skills.
Ability to manage multiple tickets simultaneously while maintaining SLA compliance and attention to detail.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent.
Experience with Intune, Autotask, ConnectWise, or similar tools.
Familiarity with security tools (EDR, email filtering) and basic compliance concepts.

What We’re Looking For (Key Traits)

Ownership & Accountability: You take full responsibility for your tickets and client outcomes.
High Urgency & Initiative: You respond quickly, follow through, and proactively prevent issues where possible.
Detail-Oriented & Consistent: You produce accurate documentation and thorough resolutions.
Adaptability & Problem-Solving: You think on your feet and develop practical solutions under pressure.
Strong Customer Service Mindset: You are patient, empathetic, and skilled at de-escalating and building trust with clients.
Team Player: You collaborate well, ask for help when needed, and support team growth.
Understanding of B2B Service Relationships: You treat every interaction as an opportunity to strengthen client partnerships.

Benefits

Competitive salary with performance incentives
Health insurance
Paid time off and company holidays
Professional development and certification support
Opportunity to grow within a growing MSP with real impact on clients and the company

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Microsoft 365 Admin: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in willow grove, pa

Sr. Help Desk Support Analyst (MSP) - Lvl 2

IT Help Desk Analyst

Tracking Support Center Representative - Third Shift

Information Technology Technician

Desktop Support Specialist

IT Coordinator - On-Site

Level 1 Support Technician

URBN Network Operations Support Analyst

Level One Help Desk Admin- End User Support

IT Support Specialist

IT Desktop Support Specialist

Customer Service Representative

Desktop Support Engineer - Tier 1

Tier 1 Tech Support- Help Desk

Product Technical Support Representative

Technical Support Specialist-Police

Technical Support Representative, In-Store

Application Support Specialist I

Junior IT specialist

Lead Help Desk Analyst

I want to receive the latest job alert for technical support in willow grove, pa

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