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Program Support Assistant

US Veterans Health Administration -
Philadelphia, PA

Apply Now

Job Details

Full-time
$55,602 - $72,285 a year
9 hours ago

Qualifications

Accounting systems
Customer communication
Electronic health records (EHR) management
Communication platforms
Administrative experience
Patient transport coordination
Computer skills
Medical terminology

Full Job Description

Summary

This position provides administrative, analytical, and operational support for the Patient Transfer Office, ensuring safe and efficient patient movement across inpatient units, outpatient services, VISN partners, and non-VA facilities. Customer service is central to the role, supporting Veterans and families through complex, high-stress transitions. The work directly impacts access to care, patient safety, transfer timeliness, and facility performance metrics.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

Duties include, but not limited to:

Coordination of Patient Transfers 40%

Facilitate the movement of patients between VA facilities, ensuring all necessary documentation, approvals, and transportation arrangements are in place.
Incumbent plans, organizes, and coordinates all administrative aspects of the Transfer program.
In conjunction with the clinical coordinator of the program, the incumbent ensures the appropriateness of transfer to and from other VA facilities.
Acts as the liaison between the clinical and administrative staff within the CMCVAMC and other medical facilities. Coordinates and plans itineraries for meetings and as needed and ensures that all participants are kept abreast of changes in guidelines and problems encountered.
Participates in an administrative advisory role in facility and inter-facility meetings and advises and assists medical center managers in problem resolution.
Serves as the primary point of contact for inquiries related to patient transfers, providing timely and clear information to internal and external stakeholders.
Assist with scheduling, documentation, and other administrative tasks as needed to support the overall function of the Patient Transfer Office.
Assist Transfer Coordinator, Bed Control Office, Traveling Veteran Coordinator with loading/registering patients into CMCVAMC system from other VA locations or non-VA Transfers.

Data Management 30%

Maintain accurate records of patient transfers, including tracking and analyzing data to improve transfer process outcomes.
Analyzes administrative, budgetary and equipment problems and implements corrective actions as needed in resolving controversial situations. Take appropriate action or make specific recommendations which enable the clinical transfer coordinator to respond administratively to problems as they are presented.
Responsible for the day-to-day accuracy of patient transfer reports and varied financial accounting reports related to inter-facility patient cost transfers. Ensures accuracy of the Inter-Facility Transfer Programs monitoring and accounting systems, which consists of patient transfer activities.
Collects and analyzes data to ensure quality and timeliness of work performed by the program staff to meet the needs of Inter-Facility Transfer patients.
Maintains accurate data pertaining to tracking patients and services provided for transfer patients and Traveling Veterans.

Program Improvement 20%

Identify opportunities for process improvements and implement best practices to enhance the efficiency and quality of the Patient Transfer Office operations.
Plans, coordinates, and evaluates best practice methods for transporting patients for inpatient and outpatient procedures.
With input from the Inter-Facility Transfer Coordinator, assesses the training needs of the technical and administrative staff within the medical center as they relate to the transfer process. Prepares training materials and maintains records of such training.

Policy Compliance 10%

Ensure all patient transfers comply with VA policies, procedures, and regulatory requirements, safeguarding patient privacy and confidentiality.
Develops and continuously monitors administrative guidelines of the inter-facility transfer program and coordinates with other facilities to ensure continued compliance with guidelines and directives.
Interprets and applies VA directives to the Inter-Facility Transfer Program as they relate to provision of patient care, eligibility reform, and VA financial management programs. Coordinates all interactions with other VA facilities to ensure patient records are appropriately documented to accurately indicate treatment provided by the CMCVAMC.
Plans, coordinates, and evaluates in-service education programs, and provides orientation for new medical center personnel on program policy and procedures.

Work Schedule: Monday-Friday 0730-1600
Position Description Title/PD#: Program Support Assistant~/070260
Virtual: This is not a virtual position.
Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee.

Requirements

Conditions of employment

You must be a U.S. citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Subject to a background/suitability investigation
Selective Service Registration is required for males born after 12/31/1959
A complete application package; Resume, Transcripts, etc. is required
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

Experience working in a healthcare environment, especially in patient flow, bed management, admissions, or transfer coordination.
Familiarity with electronic medical records, patient movement systems, and hospital communication platforms.
Prior administrative experience supporting a busy clinical or operational unit.
Knowledge of medical terminology and standard hospital processes.
Strong customer service background with an emphasis on communication and teamwork.
Experience handling time sensitive tasks and coordinating between multiple departments.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Required Documents

Documents Accepted:

Cover Letter
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
License
Other (1)
Performance Appraisal
Professional Certification
Resume
Separation Notice (RIF)
SF-15
SF-50/ Notification of Personnel Action
Transcript

Documents Required:

Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click Application Preview. The application process is as follows:

1.To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.

2.Answer the questions presented in the application and attach all necessary supporting documentation.

3.Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, Close Date. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

4.If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.

5.Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

6.Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

7.Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Agency contact information

Brian Pryer

Phone

(412) 822-3935

[email protected]

Address

Corporal Michael J Crescenz Department of Veterans Affairs Medical Center
3900 Woodland Avenue
Philadelphia, PA 19104
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Overview

Accepting applications

Location

1 vacancy in the following location:

Philadelphia, PA

1 vacancy

No matching locations found.

Work site options

Telework eligible

Remote job

Relocation expenses reimbursed

Salary

$55,602 - $72,285 per year

Pay scale & grade

GS 7

Promotion potential

None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

Not required

Appointment type

Permanent

Occupations and job series

0303 Miscellaneous Clerk And Assistant

Supervisory status

Federal service type

This job is in the Competitive Service

Represented by a union

Yes

Drug test

Security clearance

Other

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Suitability/Fitness

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

CBSZ-13040234-26-BP

Control number

881591000

Apply Now

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Summary

This job is open to

The public

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Overview