Top 1924 Customer service/sales representative Jobs in Wilmington, Ma

CUSTOMER SERVICE REPRESENTATIVE I
Charm Sciences Inc —Andover, MA
- $25.25 - $37.00 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
20h
Customer Service Representative (Part-Time)
Graybar Electric Company, Inc. —Wilmington, MA
- $24 an hour
- Part-time
- High school diploma or GED
- Associate's degree
- 2 years
Quick Apply
7d
Customer Success Representative
Reliable Respiratory —Woburn, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
Customer Experience Representative (B2B)
Watson Marlow Fluid Technology Solutions —Wilmington, MA
- $49,686 - $77,634 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Health insurance
Customer Experience Representative (B2B)
Watson-Marlow Fluid Technology Solutions —Wilmington, MA
- $49,686 - $77,634 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Health insurance
Remote Customer Service/Sales Representative
Agent Alliance —Methuen, MA
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Client Services Representative
Trane Technologies —Wilmington, MA
- $66,056.66 - $96,039.99 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Style Advisor - Burlington Mall
Aritzia —Burlington, MA
- Part-time
- Entry level
- Retail sales
HVAC Sales Representative
Fagone Plumbing, Heating and HVAC —Marblehead, MA
- $80,000 - $150,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Automotive Sales BDC Representative
Metrowest Hyundai —Framingham, MA
- $15 an hour
- Full-time
- Background check
- Spanish
- Dealership
- Health savings account
- Health insurance
Quick Apply
14d
General Manager
Confidential —Littleton, MA
- $175,000 - $200,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Route Manager
Suburban Supply Co Inc —Boston, MA
- From $60,000 a year
- Weekends as needed
- Background check
- Hospitality
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Promotional Sales Represenatative
Pinnacle Enterprises, Inc. —Burlington, MA
- $35,000 - $65,000 a year
- Full-time
- Marketing
- High school diploma or GED
- In-person
- Paid training
- Employee discount
Quick Apply
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Event Sales Representative - Greater Boston
Window Nation —Norwood, MA
- $18 an hour
- Part-time
- Bilingual
- Customer service
- High school diploma or GED
- Paid training
- Mileage reimbursement
Quick Apply
Business Development Representative
District Management Group —Boston, MA
- $60,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Sales
- Health insurance
- Dental insurance
Quick Apply
Pella Brand Ambassador/Project Coordinator
Pella Windows & Doors of Eastern Massachusetts —Woburn, MA
- $24 - $25 an hour
- 8 hour shift
- Sales
- Social media management
- Customer service
- Paid training
- Health insurance
Quick Apply
Distributor Sales Representative
Costa Fruit and Produce Company —Boston, MA
- $75,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Freight Sales Representative
DSG Logistics —Peabody, MA
- $45,000 - $51,000 a year
- Full-time
- Customer service
- No experience needed
- Office
- Health savings account
- Paid holidays
Quick Apply
11d
Marketing Representative II
Quincy Mutual Group, Inc. —Quincy, MA
- $125,000 - $143,000 a year
- Full-time
- Hybrid work
- 5 years
- Microsoft Office
- Driver's License
- Health savings account
- Health insurance
Quick Apply
3d

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CUSTOMER SERVICE REPRESENTATIVE I

Charm Sciences Inc -
Andover, MA

Apply Now

Job Details

Full-time
$25.25 - $37.00 an hour
20 hours ago

Qualifications

Microsoft Excel
Microsoft Outlook
High school diploma or GED

Full Job Description

Description:

Overview

The Customer Service Representative I is an entry-level, overtime-eligible position that reports to the Customer Service Management team. This role is responsible for providing effective customer support to all internal and external customers by processing orders, responding to inquiries, resolving issues, and maintaining positive customer relationships. The Customer Service Representative serves as a key liaison between customers, sales representatives, and internal departments to ensure accurate and timely order fulfillment while supporting overall business objectives.

The pay range for this position is $25.25 to $37.00 per hour. Compensation will be determined based on education, experience, and other factors in accordance with applicable laws.

Essential Functions

Process customer orders and follow up on order status and shipment activity.
Respond to customer and sales representative inquiries received through email, Freshdesk, shared inboxes, and telephone communications.
Provide customers with quotations, pricing information, and product-related documentation.
Prepare export documentation and coordinate resolution of shipping and customs clearance issues with transportation providers.
Answer incoming customer calls professionally and efficiently.
Maintain and update customer accounts and contact information within company systems.
Monitor daily order activity and prepare reports related to orders and shipments.
Create and maintain blanket orders as required.
Support relationships with domestic distributors and customers to ensure high levels of customer satisfaction.
Utilize ERP systems, OCR technology, chatbot applications, and customer purchasing platforms to support order processing activities.
Collaborate with Sales, Shipping, Production, Quality, and other departments to resolve customer issues and support business needs.
Assist with special projects and provide departmental support as needed.
Perform other duties as assigned to support departmental and organizational objectives.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements:

Knowledge, Skills & Abilities

Required:

High school diploma or GED equivalent.
0- 2 years of customer service experience.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Strong customer service and problem-solving skills.
Ability to work effectively in a team environment and collaborate across departments.
Ability to manage multiple priorities and meet established deadlines.

Preferred:

Experience with sales order processing systems or ERP software.
Experience using customer service platforms such as Freshdesk or similar systems.
Multilingual capabilities.

Physical Requirements

Ability to remain seated for extended periods while utilizing a computer, telephone, and other standard office equipment.
Ability to communicate effectively by phone, email, and in person with customers, sales representatives, and employees.
Ability to review and accurately process customer orders, reports, and documentation.
Ability to perform repetitive keyboarding and data entry activities.

Work Environment:

Regular work is performed in a professional office environment.
Extensive use of computer systems, telephones, and other office equipment.
Frequent interaction with customers, sales representatives, and internal departments.
Occasional exposure to stressful situations associated with customer requests, issue resolution, and deadline-driven work.

Mental and Cognitive Requirements:

Ability to manage multiple tasks and competing priorities in a fast-paced environment.
Ability to maintain accuracy and attention to detail while processing customer orders and information.
Ability to analyze customer issues and determine appropriate solutions.
Ability to communicate professionally and effectively with customers and internal stakeholders.
Ability to adapt to changing customer requirements, priorities, and business needs.
Ability to work independently while contributing effectively within a team environment.

Apply Now

Refine Your Search

customer service/sales representative jobs in wilmington, ma

CUSTOMER SERVICE REPRESENTATIVE I

Customer Service Representative (Part-Time)

Customer Success Representative

Customer Experience Representative (B2B)

Customer Experience Representative (B2B)

Remote Customer Service/Sales Representative

Client Services Representative

Style Advisor - Burlington Mall

HVAC Sales Representative

Automotive Sales BDC Representative

General Manager

Route Manager

Promotional Sales Represenatative

Territory Manager

Event Sales Representative - Greater Boston

Business Development Representative

Pella Brand Ambassador/Project Coordinator

Distributor Sales Representative

Freight Sales Representative

Marketing Representative II

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