Top 102 Customer advocate Jobs in Wilmington, Nc

Family Support Specialist
New Hanover County —New Hanover County, NC
- $51,111 - $86,889 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid parental leave
- Paid holidays
2d
Entry Level Psychology Job
Maxim Healthcare Services Direct —Wilmington, NC
- $23 - $27 an hour
- 18 years or older
- High school diploma or GED
- Education
- Mileage reimbursement
- Commuter assistance
Quick Apply
10d
Patient Services Advocate
FastMed —Leland, NC
- Full-time
- Urgent Care
- High school diploma or GED
- 2 years
- Health insurance
- Dental insurance
Quick Apply
2d
Patient Representative - Shipyard - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Patient Representative - OB/GYN - Midtown - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Veterinary Receptionist
Wilmington Animal Healthcare Veterinary Hospital —Wilmington, NC
- $18 - $20 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Associate Banker I (20) Wilmington Main
TD Bank —Wilmington, NC
- $21.50 - $26.75 an hour
- Part-time
- Basic math
- High school diploma or GED
- Travel
- Health insurance
- Paid time off
Behavior Technician
Maxim Healthcare Services Direct —Wilmington, NC
- $23 - $27 an hour
- 18 years or older
- High school diploma or GED
- Education
- Mileage reimbursement
- Commuter assistance
Quick Apply
Patient Representative - Occupational Health - 1202 - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Patient Representative - Porter's Neck - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Domestic Violence Shelter Advocate
Safe Haven of Pender, Inc. —Burgaw, NC
- $15 - $16 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
10d
Patient Representative - Hampstead - Full Time
Wilmington Health PLLC —Hampstead, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Baker and Packager Associate
Sam's Club —Wilmington, NC
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Veterinary Receptionist
Myrtle Grove Animal Hospital —Wilmington, NC
- $16 - $18 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Advocate
Premier AutoCare Xpress of Leland LLC —Navassa, NC
- $15 - $20 an hour
- Full-time
- In person
- Clean driving record
- Driver's License
- Driving
- Paid holidays
- Health insurance
Quick Apply
8d
Activity Assistant
NorthChase Nursing & Rehabilitation Center —Wilmington, NC
- Weekends as needed
- Skilled nursing facility
- Customer service
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
Brand Ambassador
Sandpiper Productions —Burgaw, NC
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Development Assistant for Gift Agreements
University of North Carolina Wilmington —Wilmington, NC
- $45,934 - $50,438 a year
- Online Application
- Microsoft Word
- Microsoft Excel
- Customer service
1d
Guest Service Advocate
Ben & Jerry's - Primo Partners —Wilmington, NC
- $10 - $16 an hour
- Part-time
- Quick service & fast food restaurant
- Communication skills
- Entry level
Quick Apply
Hospital Based Bilingual Patient Advocate
Elevate Patient Financial Solutions —Wilmington, NC
- $19 - $25 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Hospital
- Paid holidays
- Health insurance
Quick Apply

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Family Support Specialist

New Hanover County -
New Hanover County, NC

Apply Now

Job Details

Full-time
$51,111 - $86,889 a year
2 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Flextime
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Income verification
Spanish
Individual crisis management
Interviewing clients
Welfare eligibility determination
Client assessment in social work
Providing information to customers
English
High school diploma or GED
Data integrity and documentation
Data management
Individual case management in social services
Human Services
Computer skills
Client advocacy in social work
Associate's degree
Bachelor's degree in human services
2 years
Financial assistance program guidance
Entry level
Community resource coordination

Full Job Description

Position Information

Are you a motivated individual with a Bachelor’s Degree in a Human Services field looking to make a positive difference in your community? Look no further! New Hanover County Social Services is hiring a Family Support Specialist to join the Health and Human Services department.

This position performs paraprofessional work assisting residents experiencing unexpected emergencies and/or hardship situations by determining eligibility to receive financial assistance and connecting the client with community resources to avoid future crises.

Job Responsibilities:

Interviewing clients to understand and assess the situation and its need for services.
Utilizing agency tools to determine eligibility for assistance and connect the client to community resources.
Coordinating needed support services and makes referrals to community resources.
Educating clients on community and service resources, serving as an advocate to represent the client's interests.
Maintaining case documentation and reports; entering data accurately into computer systems to include the NC Fast system.
Participating in continuing education activities by attending workshops and seminars.
Gathering and reviewing household income, financial resources, and residency data resulting in authorizing amounts of assistance for programs.
Reviewing declaration forms and other application forms; verifies this information through telephone calls and correspondence with employers and other similar contacts.
Explaining program requirements and options, informs client of rights and responsibilities as prescribed by program policies.
Responding to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility.

The Department of Social Services is a part of New Hanover County's consolidated Health and Human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The Department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

* * * *

Hours:

8:00 AM - 5:00 PM, Monday - Friday.
On a rotating schedule, certain Tuesdays will be a 9:00 AM - 6:00 PM schedule.
Must be available to report for emergency work assignment during emergency situations.

Compensation:

The target hiring range for this position is $51,111 to $69,000. The full salary range for an incumbent hired into this position is $51,111 to $86,889. Starting salary will be determined based on qualifications, relevant experience, internal equity, and budget. In limited situations, candidates with exceptional qualifications may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

Candidates validated as bilingual by the County’s Language Access Coordinator are eligible for a pay differential when performing bilingual duties during scheduled work hours, in accordance with County policy.

New Hanover County offers:

Employer paid 401k contributions;
Retirement plan through the NC Retirement system;
Flex time and telework availability, depending on your position;
Paid sick and personal leave + 13 paid holidays per year;
Paid parental leave;
Paid community services leave to give back to our community;
Education leave to obtain a degree within your line of work;
Medical, dental, and vision insurance + many other insurance options;
Onsite, employer-paid health and wellness center;
Professional development trainings & leadership initiatives;
Opportunities to make a difference in your community;
And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Qualifications

Required Education and Experience:

An equivalent combination of knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, equivalent to 4 years. Examples of equivalent combinations include but are not limited to a Bachelors degree, or an Associates degree and 2 years of experience, or a High school diploma/GED and 4 experience in a similar role performing similar experience.

What will make your application stand out:

Prior experience performing case management and working in the NC FAST system.
Knowledge of programs and services offered locally.
Prior experience interviewing clients, determining eligibility, and administering/monitoring services.
Experience with the Crisis Intervention Program, as well as similar programs like the Low-Income Energy Assistance Program (LIEAP).
Bilingual in Spanish and English.

Licenses/Certifications

None required

Other Information

Next Steps:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

New Hanover County is an Equal Opportunity Employer.

Apply Now

Refine Your Search

customer advocate jobs in wilmington, nc

Family Support Specialist

Entry Level Psychology Job

Patient Services Advocate

Patient Representative - Shipyard - Full Time

Patient Representative - OB/GYN - Midtown - Full Time

Veterinary Receptionist

Associate Banker I (20) Wilmington Main

Behavior Technician

Patient Representative - Occupational Health - 1202 - Full Time

Patient Representative - Porter's Neck - Full Time

Domestic Violence Shelter Advocate

Patient Representative - Hampstead - Full Time

Baker and Packager Associate

Veterinary Receptionist

Customer Service Advocate

Activity Assistant

Brand Ambassador

Development Assistant for Gift Agreements

Guest Service Advocate

Hospital Based Bilingual Patient Advocate

I want to receive the latest job alert for customer advocate in wilmington, nc

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